Customer Ratings & Reviews

Hi Sunrise,

Thanks for taking the time to share your review. We're glad to hear that you are enjoying your new home entertainment setup!

It's great to know that you're pleased with the design and sleek black color of the Bravia Theater Bar 6. We hope the immersive sound quality enhances the experience of your larger TV and that you continue to love your new setup!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hello JustinS,

Thank you for sharing your feedback regarding the BRAVIA Theater Bar 6. We're truly sorry to learn about the "glitching" issue you're experiencing with your Sony BRAVIA 8 OLED TV, and we understand your consideration of a return. This certainly isn't the seamless experience we strive to provide with our products.

To enhance your experience, we highly recommend ensuring that both your BRAVIA Theater Bar 6 and BRAVIA 8 OLED TV are updated with the latest software. Additionally, please refer to our troubleshooting guide available at this link: https://helpguide.sony.net/ht/2088/v1/en/contents/075_Troubleshooting.html for further assistance.

If the problem continues after following these steps, please don't hesitate to reach out to Sony Support directly. They can offer specialized assistance for both your soundbar and television, as well as investigate any compatibility issues. You can contact them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US.

Thank you for giving us the opportunity to improve your experience with Sony!

Sincerely,
Jenn

Hi Gustavosanchez77,

Thanks for this great feedback! We're glad to hear you're enjoying the clear sound and wireless connectivity of the BRAVIA Theater Bar 6—It's always good to hear that a product is delivering on its core promises!

If you're looking for ways to expand your current setup, such as adding a subwoofer or rear speakers, or hoping to see specific features in future models, you contact our Sony Support at https://electronics.sony.com/contactus

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Blasterz777,
Thanks for the review. We're truly sorry the Theater Bar 6 didn't provide the cinematic experience you were looking for. We know how important that atmosphere is for a home theater, and we’re sorry to have missed the mark this time.

It sounds like a dedicated system with physical rear speakers was the right move for your specific layout.

While this model wasn't the perfect match for your home, we hope you’ll consider giving Sony another look in the future when you're ready for your next upgrade. We’re always working to improve and your input helps us do exactly that.

We really appreciate you giving Sony a try.
Warm regards,
Estefany

Thank you for your feedback on the HT-B600, Applewatch. We're sorry to hear that you are experiencing difficulty with the volume levels when switching between channels and streaming services. This is not the seamless experience we aim to deliver.

We understand how frustrating it can be to constantly adjust the volume. In many cases, this is due to differences in how content creators mix the audio for broadcast channels versus streaming services. Our soundbars do have a few settings that can help mitigate this. You might find a solution by exploring the "Night Mode" or "Voice Mode" settings in the soundbar's menu, which can sometimes help balance volume levels across different content.

Your feedback about the volume inconsistency is very important to us, and we will be sure to pass it along to our product development team. We appreciate you taking the time to let us know about your experience.

Best regards,

Gus
Sony Social Media Team

Hello Joseph,

Thank you for considering Sony products.

We’re glad to hear you found the HTB600's sound great, and we sincerely apologize that the bass performance fell short, which led to your return. This is certainly not up to the quality standards we strive for. We appreciate you taking the time to share your feedback and will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Best regards,
-Fred

Hi AnselA,

We're so glad to hear that. Thank you for sharing your feedback and for the fantastic 5-star review! We hope you really enjoy your Sony HTB600 soundbar, as it's known for its rich cinematic surround sound with Dolby Atmos and wireless subwoofer—making every movie night truly special.

Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.

Hi BBshopper,

We're happy to hear your new BRAVIA Theater Bar 6 is a great upgrade for you! We understand that using the app for settings is an adjustment. Our newer products are designed with the "Sony | BRAVIA Connect" app to provide a more intuitive and comprehensive setup experience.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Noahmfs!
We are thrilled to hear you're loving the new soundbar.
It's awesome to know the HT-B600's powerful bass and clear dialogue are making a difference in your listening experience.

We truly appreciate you choosing Sony!
All the best,
Estefany

Hi MercedesM,

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re loving your Sony products and appreciate the outstanding experience it offers. Our team puts a lot of effort into delivering high-quality technology, and it’s great to know that it fulfills your expectations.

Thank you for choosing Sony and making today a great day!
DiegoV.

Hi Mary,

Thanks for the 5-star review! We're so glad to hear that you think your Sony soundbar is amazing and that it provides a cinematic experience right in your home. The HTB600's ability to sound like a theater is thanks to its 3.1.2ch spatial sound, which includes up-firing speakers. These speakers bounce sound off the ceiling to create an immersive, three-dimensional audio environment that puts you right in the middle of the action.

Thanks for choosing Sony, have a great day!
DiegoV

Hi Joel,

Thanks for this fantastic five-stars review! We're thrilled to hear you're enjoying your BRAVIA Theater Bar 6. We appreciate you sharing your comments of the sound clarity which you find to be excellent and you feel it was a worthwhile investment—we really appreciate it!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi m9vi3f7n,

It's wonderful to hear that you're enjoying your new BRAVIA Theater Bar 6! We're glad the Geek Squad was able to get everything set up for you so you can start enjoying an immersive audio experience right away.

Thanks for choosing Sony.

Best regards,
Eliab

Hi RhondaL,

That's wonderful to hear! We're thrilled that you and your husband are enjoying the BRAVIA Theater Bar 6 and that the experience was so easy. Thanks for choosing Sony!
-Eliab

Hi Scott,

Thank you for choosing Sony!

It's truly wonderful to hear that your experience with the HTB600 has been so remarkable, making movie-watching feel like a first-time experience. Your enthusiasm for the product is truly appreciated, and we’re delighted to know it has brought so much enjoyment.

Best regards,
-Fred

Hi TinoM,

Thanks for your 4-star review of the Sony HT-B600 Home Theater System! We're really happy to hear you love the soundbar.

We understand your desire for dedicated bass and treble controls to fine-tune the audio. While the HT-B600 is designed to deliver a rich and balanced sound experience right out of the box, we know that personal preferences for bass and treble can vary.

We can recommend a few things, such as experimenting with the different sound modes on your remote. Modes like "Cinema" or "Game" often emphasize bass more, while "Standard" or "Music" might offer a flatter profile. See if one of these presets gets you closer to your ideal sound. and adjusting the soundbar's placement, as it can influence bass. Placing it closer to a wall (but not directly against it if it causes muddiness) can often enhance bass response.

We hope the information comes in helpful. Thanks for choosing Sony, have a nice day!
DiegoV

Hello RoseannH,

Thank you for choosing Sony!

We're beyond pleased to hear that you're enjoying your HTB600 unit! It's wonderful to know that it has exceeded your expectations and is performing well for you. Thank you for your positive feedback!

Best regards,
-Fred

Thank you for your feedback, MarkC.

We are very sorry to hear that you're experiencing sync issues between your HT-B600 and your television. We understand how frustrating it is when the audio doesn't align perfectly with the action on screen, especially when you enjoy the sound quality otherwise.

To help resolve this, we recommend checking the A/V Sync settings in the soundbar menu or your TV settings to manually adjust the delay. Additionally, ensuring you are using a high-speed HDMI cable connected to the eARC/ARC port can often fix synchronization lag.

If the issue persists, please contact our dedicated support team directly using the link below:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team