Customer Ratings & Reviews

Thank you for your excellent feedback, BarbaraN!

We're so pleased to hear that your HT-A8000 soundbar is delivering exactly the result you needed: clarity! Knowing that the soundbar enables you to hear the voices on your shows even when you're in the kitchen confirms the effectiveness of features like our Voice Zoom 3 technology, which is specifically designed to isolate and boost dialogue clarity.

We're thrilled we could make your viewing experience easier and more enjoyable throughout your home.

Best regards, Gus, Sony Social Media Team

Hi JohnM, Thanks for the 5-star rating! We are thrilled to hear that you are impressed with the sound quality of the BRAVIA Theater BAR 8. Enjoy and thanks for choosing Sony. -Craig

Thank you so much for sharing your experience and feedback, LEOANDSHELLYB! We’re thrilled to hear you’re enjoying the great sound from your HTA8000 sound bar and that you’re happy with your purchase.

We understand that setting up Bluetooth and pairing with rear speakers can sometimes be a bit challenging, so we truly appreciate your patience and persistence in getting everything connected. If you have any further questions or need tips on getting the most out of your sound bar and rear speakers, our support team and community are always here to help.

Thanks again for choosing Sony and for being a valued customer!

Best regards,
Gus
Sony Social Media Team

Hello ThomasR, thank you for this fantastic 5 stars! We are honored to hear you're enjoying your BRAVIA Theater Bar 8. Your entertainment setup must be fire with the TV, the soundbar and subwoofer all together! We're also glad to hear the attention at the store was outstanding and all your concerns were properly addressed. Thank you for choosing Sony! Sincerely, -Jenn.

Hi JeremyM,
Thank you so much for the 5 stars! We’re thrilled to hear about your setup. Pairing the BRAVIA Theater Bar 8 with your Sony TV, SW5 sub, SW5 rear speakers, and the BRAVIA Cam sounds like the ultimate home theater experience. Thank you for choosing Sony! Enjoy! -Maria

Hi hosedbybestbuy,

We're thrilled to hear that the BRAVIA Theater Bar 9 delivers great sound and completes your new TV setup! Enjoy the immersive audio.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Joey, Thank you for the 5-star rating! We're very happy to hear you're enjoying the amazing sound quality, ease of setup, voice zoom 3, dialogue clarity, and it works perfectly with your Sony Bravia 7 and Sony SA-SW3 subwoofer. Thanks for choosing Sony! -Sam

Hi LawrenceE,

Thank you for the 5-star review! We're so glad to hear that the HTA9000 is a perfect fit for your setup and that you're enjoying the great sound and easy setup. A key feature that makes this soundbar so special is its 360 Spatial Sound Mapping technology, which creates an immersive sound experience by using the speakers to generate phantom speakers all around you. This creates a wider, more enveloping sound field that puts you right in the middle of the action, no matter what you're watching.

Thanks for choosing Sony, have a spectacular day!
DiegoV

Hi SeanS,

We are truly heartened to learn that you consider the audio performance of the BRAVIA Theater Bar 8 to be excellent and that the unit sounds great.

We understand your frustration regarding the trouble with the on-screen menu. Our commitment is to ensure a seamless experience, and we appreciate you working with our support team to investigate the issue.

In the meantime, if you haven't already, please try these simple steps which often resolve most common software issues:

1. Check for Software Updates: Ensure your soundbar is up to date by downloading the Sony | BRAVIA Connect app and searching for a software update.

2. Reset the Speaker System: Performing a reset can clear out any software glitches and return the unit to its factory settings. To reset your soundbar, please follow the instructions in the link below:

https://helpguide.sony.net/ht/208283c/v1/en/contents/117_Resetting_the_Speaker_System.html?search=reset%20

If the problem continues after performing these steps, you may reach out to us at [email protected] so we can better assist you. Please include the following information in your email:

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:

Thanks for considering Sony!

Regards,
Dominick

Hi LoriB,

Thanks for letting us know that you're loving the The BRAVIA Theater 8! It's designed with our 360 Spatial Sound Mapping technology to create multiple 'phantom' speakers, giving you that truly immersive, cinematic surround sound experience from a single unit that you're enjoying now!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Thank you for the fantastic review, Donnie!

We are absolutely thrilled to hear that the HT-A8000 soundbar was the perfect addition to your family gathering! It’s incredibly rewarding to know that the clarity is so exceptional that you don't even need to turn the volume up high. We designed this soundbar to deliver crystal-clear audio that easily fills a room, ensuring everyone, regardless of age, catches every word and sound without straining.

Thank you again for choosing Sony to enhance your home entertainment experience!

Best regards, Gus, Sony Social Media Team

Hi 1lakejunkie, great! We're glad to hear that you like your new soundbar! Thanks for choosing Sony! ~Earl

Hi Heatherll,

We are beyond pleased to hear that your new BRAVIA Theater Bar 9 sounds amazing!

This soundbar is engineered for a massive soundstage using 13 speaker units, and it truly comes to life with 360 Spatial Sound Mapping, which creates phantom speakers all around your room for a cinema-like experience. Adding those optional rear speakers in the future will definitely take that immersion to the next level!

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Hi KarenS,

Thanks for the great review. We're so glad to hear you're enjoying the rich, powerful sound of your BRAVIA Theatre Bar 8, and that the subwoofer is creating an even more immersive experience for you.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi AndrewB. Thank you for your 5 stars rating on our HTA8000 model!. The soundbar you mentioned indeed has the capability to deliver crystal-clear audio and adjusts the sound depending on the listener's position, which greatly enhances the overall listening experience. Hope you keep enjoying it. Thanks for choosing Sony!. Best regards, Milton

Hi ZacharyDixon, we're glad you like your new soundbar! Thanks for choosing Sony! ~Earl

Hello RobertP,

Thank you for choosing Sony!

We're thrilled to know that our product has made a great impression on you. The HTA9000 is indeed an exceptional sound system that provides great audio quality, especially when paired with Sony speakers and subwoofers. The combination offers room-filling spatial audio with its 13 speaker units, delivering a powerful and immersive sound experience. We're glad to hear you are enjoying the setup!

Best regards,
-Fred

Hi JonathanM, While we're glad that you like the design, we're sad to hear that you are not impressed with the sound quality. If you still have the unit, you may reach out to our support team so they can walk you through some settings and help you troubleshoot the problem. Again, we apologize for the inconvenience and we hope that you'd still consider our products in your next purchase. Thank you and regards, -Craig

Hello some1,

Thank you for sharing your feedback. We are truly sorry to hear about your experience with our BRAVIA Theater Bar 9 (HT-A9000). Customer satisfaction is our top priority, and we strive to provide high-quality products. Your issue seems to be related to connectivity and performance. Here are a few troubleshooting steps that might help improve your experience: Stable Connection: Ensure that the Wireless Playback Quality is set to "Priority on Stable Connection." You can do this via the Sony | BRAVIA Connect app. Select Settings → Wireless Speaker Settings and set the Wireless Playback Quality to "Priority on Stable Connection."

Stable Connection: Ensure that the Wireless Playback Quality is set to "Priority on Stable Connection." You can do this via the Sony | BRAVIA Connect app. Select Settings → Wireless Speaker Settings and set the Wireless Playback Quality to "Priority on Stable Connection."

Speaker Positioning: Ensure that the control box and speakers are correctly placed and not obstructed. Moving the speaker more than 5 cm (2 inches) away from the side of the wall can often help with sound quality. If the speaker is in a corner, turning it about 45 degrees can improve performance.

Software Updates: Check that your soundbar and connected devices have the latest software updates. For details on software updates, refer to the product Help Guide or go to Settings → Software update in the Sony | BRAVIA Connect app.

Interference: Interference between the network connection and speaker connection may occur. Try switching the band of the wireless LAN router to 2.4 GHz and set up the wireless network connection again.

For more information, please visit the following link:
https://www.sony.com/electronics/support/articles/00267910

If the problem continues or if you need further information or technical support, please do not hesitate to email us at [email protected]. Kindly include the following details so we can assist you more effectively:

- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.

Sincerely,

Romeo
Sony Social Support

Hi RichardB, Thank you for your positive review! We're thrilled to hear that the HT-A8000 soundbar paired perfectly with your Sony TV both in appearance and sound performance. It's wonderful to know that you enjoyed the quality sounds across all frequencies, enhancing your movie-watching experience. Thanks for choosing Sony! -Sam