Customers are delighted by the overall performance and graphics of the Geek Squad Certified Refurbished PlayStation 4 Pro Console, with many noting its excellent condition upon arrival. However, some customers experienced issues with missing or incorrect power cords and controllers. The absence of essential accessories was a significant point of concern for several buyers. While the console itself received positive feedback, the inconsistent packaging and missing components detracted from the overall experience.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-77 of 77 reviews
Rated 1 out of 5 stars
Don’t buy refurbished
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was a horrible experience. First I received the PlayStation with no controller or power cord. Called customer service right away and was given the run around. Just to get a live person on the line took 2 hours. The phone system sucks! Kept hanging up on me. The customer service reps are not very knowledgeable of the system. Took over an hour just to get a label for return. I understand that right now with the pandemic thing are a little crazy but Best Buy needs to do a better job then this. Not happy at all.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Almost like new.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Really good shape, wouldn’t know it was refurbished by looking at it.
I would recommend this to a friend
Rated 5 out of 5 stars
great product
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
great product..Purchase it for grand kids, they love it...
I would recommend this to a friend
Rated 5 out of 5 stars
Good product
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's great! Bought it for my daughter and she loved it.
I would recommend this to a friend
Rated 5 out of 5 stars
Great Storage
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfect for any game for the device. Works great on any 4k TV.
I would recommend this to a friend
Rated 5 out of 5 stars
pretty nice
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
bought it for my son and he isvery happy with it .
I would recommend this to a friend
Rated 5 out of 5 stars
Great buy!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Waited 12 years to buy this. :) ..I was missing out!
I would recommend this to a friend
Rated 1 out of 5 stars
Unit didn't work. Flashing blue light
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Refurbished item didn't work. Flashing blue light. PlayStation logo would come on screen and just go black. I'll never buy a refurbished item again from Bestbuy. Waste of time.
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Missing peripherals
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The system itself is in mint condition, however the package was missing parts. I didn’t receive a power cord, controller, hdmi cable or usb cable.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
No power cord, and controller is already whacking
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
When I received my refurbished PS4 Pro, it came with a PS4 Slim power cable. I couldn't get in touch with Customer Service because of wait times, and decided to just order one from Walmart instead. I've been playing on it for a few weeks and the controller that came with it is already starting to have stick drift on the left stick and not register circle button presses. 2/10, because even with all these problems, I still play I a lot.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Buy new, trust me
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Have had issues since the start. It was for a child so I brushed it off as their error. It deletes saved games and data. Too often. Paid too much too have issues
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Really Disappointing
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Did not work and had to return it. Condition of console was really bad for refurbished item !!!
No, I would not recommend this to a friend
Pros mentioned:
Graphics, Overall performance
Rated 5 out of 5 stars
PS4 PRO
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
PS4 with 4K gaming. Works great and everything was included in the box. System works great.
I would recommend this to a friend
Rated 1 out of 5 stars
NOT GOOD AT ALL
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
ITS NOT WORTH TO BUY REFURBISHED PS4 PRO 1TB
No, I would not recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Best buy
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The system plays okay so far. I have no complaints other than them sending me the wrong power cord. I had to purchase the right one from Amazon came the next day. I highly Recommend this product
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Review
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
My brother loves it! It works well! He plays it everyday!
I would recommend this to a friend
Rated 3 out of 5 stars
PS4 pro
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
When it gets old cd rom drive makes loud noise and cpu fan makes jet Engine noise so make sure u air spray cpu fan to get rid of dust I think pro makes louder noise then the slim version