Customer Ratings & Reviews

It arrived one day early. The shipping box was in good shape. It had all the packing it needed. The controller, charging cable and HDMI neatly laid out. The console nestled nicely in the packing. The console was securely protected. Console itself has three small scuffs I can't even see unless it's held up to sunlight. No previous history so set up was as if brand new. Then off to the game. WHAT IS THIS WORLD COMING TOO??? Now I'm not a "super gamer" so if the controller is a nano second slower than it should be I'll never notice. I couldn't be more satisfied with this purchase!

I am really impressed with the Ps4 Pro. I am a ps3 guy and I must say that ps4 pro is very consumer friendly at the moment. Pros: 179.99 usd Came 90 Percent Complete worked right out of the box ps store has good sales many 3rd party accessories as seen in the photo. Looks great on my 86 inch LG TV (also bought from Best Buy) Cons: refurbished (IT WORKS) no official ps4 pro box red controller (IT WORKS) not as good as a pc (179.99 usd though :P) Overall I am really happy with the purchase. I might get another one if they put it on sale again. for Equal or lesser value.

It came with everything, cords, controller, and the console. Was packaged nicely. It was so easy to set up as well! I have been using this console for 1-2 months now, at first the ps4 was a little buggy and it was loud, but then a week later it seems to be quiet and not laggy at all. I love it! but I dont know why it just started getting quiet and not laggy anymore, I didn’t do anything to it.

Excelent service!!!! Fast delivery the game was used but in great conditions keep it up best buy!!!

First of all the ps4 pro came in terribly packaged the console looked like it had just been tossed in the box the bubble wrap was just on top of the console and the shipping box was almost opened. Second of all the ps4 was chipped from multiple areas and was missing the hard drive cover on the back. Third of all when I initially turned it on it started making a terrible grinding noise until i put a game in and 5 minutes later the console turned off by itself due to "overheating". Dont know how this system got approved by geek squad let alone checked properly. Only good thing i can say is that the return process was easy.

Bro this is best ps4 pro bro it played smooth no logging at all

Someone seriously needs to teach whoever is working with/shipping these refurbished PlayStations how to package something to ship. I received my refurbished PlayStation 4 pro today and was shocked at how it was packaged. There is no way this thing didn’t get slammed around in the delivery truck. I did connect it and it seems to work fine, any hopefully it will keep working ok. It was in an oversized box with very little protection. Actually 2 of the air pockets around it were popped when I opened it. This seems to be an issue several people have had and it needs to be addressed. I do not plan to order anything else refurbished from Best Buy!

May be refurbished but works like new for a year now.

Great gaming system came on time work perfectly can't complain

It’s anything ok. Thnks. PlayStation like new . Really . I like it

Amazing customer service when I returned item in exchange for a new one

It was full of dust inside, for a refurbished console one would expect that they removed the dust at least.

I received the console and I noticed that the box was in bad condition and was given the wrong power cord and it was also missing the headset and HDMI cable the console also had multiple stains and scratche but other than that it runs fairly well the controller feels relatively new and the console runs quite smoothly but I would not recommend this console unless you have some back up cables.

Worked fine, good condition, no compaints. Bought it to co-op certain games with myself on PS5.

I bought this item, it runs good and is in good condition.

Unit arrived on time, packaging was so so. Controller was junk, all cables included, main body had minor scrapes and one rubber “x” missing on bottom. Ordered a replacement body from third party so the unit would look new. Upon opening the unit i immediately noticed dead roaches, those were not in the description as included accessories! I question if the unit was inspected at sll. On the positive side, it works.

as expected great machine and easy to set up love to play in it

Buying a “refurbished” console these days seems to be a gamble. Thankfully, this one was a win. Right out of the box, I noticed the outer shell and covers had minor, MINOR scuffs, a bit of dust around the edges, and a weird yellow substance in between the controller panels. HOWEVER It did come with an official DS4, stock power cable, an HDMI cord that did allow it to output in 4K, and, upon setup, ran nice and smooth. Tested it with The Last of Us Part II, and it ran like butter. Smooth, quiet, almost like a brand new console. If this is how Best Buy refurbishes their consoles, then maybe I’ll be back for a Xbox One soon.

It’s pretty solid got it for my bro makes the loudest airplane noises but that’s a ps4 for u besides that seems to work pretty well

Came terribly packaged and box was destroyed. There was no HDMI cable and the controller was defective. Console seems to work now after purchasing new controller, but it was pretty banged up. Went through Best Buy refurbished because I trusted the geek squad vs other companies. Very disappointed, I expected more from Best Buy.