Customer Ratings & Reviews
- Model:
- HTS2000
- SKU:
- 10095895
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Sony Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound and value. I recommend it highly.
I would recommend this to a friendSound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good with my tv sounds good very good glad I got it
I would recommend this to a friendSpend you $$$$ on something else.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to resort to writing a review, but I have gotten nowhere with Tech support. I bought this soundbar to help with the terrible sound of the Sony KD-65X75K TV. Well, it doesn't help. Not sure if it is the TV or the Soundbar, that's for Sony to figure out. So, here's the problems. 1) It sounds FLAT. YES, I adjusted all available sound settings. 2) It does not always connect. 3) If it does connect, it does not communicate with the TV, to turn the TVs sound OFF. You have both on, and it's like being in a cave. 4) It does not sync with the TV lips. 1-4 was on Bluetooth. 5) Using the HDMI cable, does not always turn the bar OFF. Calling tech support (what a laugh) there answer is "run the update and call us back" Sony should be ashamed of this product as well as the KD-65X75K TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipM, We are sorry to hear about the issue you've experienced with your soundbar. This is definitely not the experience we'd like you to have. Sony values feedbacks of customers and is always striving to provide the best customer service experience possible. May we also contact you to help and get more information? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the soundbar
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Sound bar hangs down, bulky!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hangs down, not very sleek, I thought it would be flush with the TV it’s not! I guess the sound is good
No, I would not recommend this to a friendSound system
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Adds better sound to an excellent TV, spoken words are clearer
I would recommend this to a friendVery unimpressed with this over priced soundbar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a 10 year old Sony sound base, I thought there would be some improvements over the last 10 years. I was completely wrong. The price is way to high for what you get. Only one sound field where the 10 year old unit had 8. No bass or treble controls on this unit. You need to turn the sound bar up to 50-60 to get real volume out of it. The remote is joke. The display is super small and can hardly be seen.
No, I would not recommend this to a friendDecent not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is ok. Needs subwoofer for music and movies
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymondS,
Thank you for the purchase and we're glad to hear that you like the sound quality of the soundbar. Your feedback is greatly appreciated. Thank you for choosing Sony!
-David
Regrets for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok when it's working. There are times when the sound cuts off and goes back to the TV. Have to plug it from time to time. It cuts back on a couple of minutes after I turn off the TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BuyerA,
We are sorry to hear you are experiencing intermittent sound cutout issues with your HT-S2000 soundbar, which is certainly frustrating. This often suggests a temporary communication issue with the TV, so we recommend unplugging both the soundbar and the TV from the power outlet for two minutes, then reconnecting them and ensuring you are using a high-speed HDMI cable that supports ARC/eARC for reliable audio transmission. If the issue continues, please try resetting the soundbar to its factory settings and then contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US for more specific assistance.
Thanks for choosing Sony.
Best regards, Eliab
Works well with Sony HDTV, but hard to adjust
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar works well with the Sony HDTV purchased at the same time, but I find it hard to adjust using the remote control box supplied. I'm still trying to figure out how the "bass" controls work.
I would recommend this to a friendSony Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get the sound volume level to respond to a normal speech level until i get past 25. other than that i works
No, I would not recommend this to a friendSony TV sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar works very well. Everything I expected…
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PeterS,
Thank you for choosing Sony!
Thank you for taking the time to share your feedback on the HT-S2000 soundbar. We're thrilled to hear that it works very well and has exceeded your expectations! At Sony, we strive to deliver top-quality products and an outstanding customer experience. Your experience motivates us to continue delivering high-quality products. Enjoy your soundbar!
Best regards,
-Fred
Management
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales rep was on point i goy what i wanted and happy ki
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardM,
Awesome! We're glad to hear you had a wonderful experience with our customer service. Thank you for choosing Sony!
-David
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good sound however it cuts in and out, sometimes fully out to where you have to reset it as in turn it off then back on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToddH, thanks for taking the time to share your experience with the Sony - HT-S2000. We're glad to hear you're enjoying the powerful sound quality of this Soundbar. We apologize on the other hand if you've been facing intermittent sound with it, here are some steps you can try to fix the problem:
1- Make sure the soundbar is up to date, you can do this by downloading the Bravia connect app and then go to settings > software update > update the software
2- Remove wireless devices that may cause interference such as cordless phones, other bluetooth devices, routers etc.
3- Reset the Soundbar to factory settings, you can follow the instructions in the link below: https://helpguide.sony.net/ht/2079/v1/en/contents/TP1000843231.html
We hope these steps can help you to solve the problem, in case the issue persists you can contact our support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards, -Dominick
SOUND AND BAR
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT WAS GREAT UNTILL IT BROKE AFTER 2 MONTHS BUY THATS OK BECAUSE I LOVE BESTBUY
I would recommend this to a friendWe’ll see
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven’t done anything to change it from what our “expert” did yet. The sound is muffled or tinny. Expected more.
No, I would not recommend this to a friendGreat sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great sound bar at a great price. Works well and has nice bass response without the need of a subwoofer. Very happy with this purchase
I would recommend this to a friendMaybe I didn't need a sound bar!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had it for about 3 weeks. I think my old TV with just the TV speakers was better. The salespeople insisted that I needed a sound bar because the rear speakers weren't good enough. The bass only has 3 settings and the volume just shows on the screen as a "bar" rather than the sound level.
No, I would not recommend this to a friendHT-S2000 3.1ch Dolby Atmos Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not function well with tv while using a headset
No, I would not recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with the sound bar and had to have a technician correct the issue of having defective sound. Since then I have not had any issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ecpa38t, Thank you for your review. We are glad to hear that you are now enjoying your new HTS2000! Thank you for choosing Sony! -Carl
Restrictive Bass Settings - None are "Just Right"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Full disclosure upfront: I bought this sound bar specifically for the purpose of listening to streamed music from my smart TV, to get better/fuller fidelity than my TV speakers, and am not giving my rating based on any other use (e.g., sound quality for movies). For my use, I'm rating this sound bar as "fair", only 2 stars. This sound bar, which has built-in sub woofers, gives you only 3 settings for the bass: Min, Mid, and Max. Min gives you barely-detectable bass and sounds like you're listening to the music on a cheap transistor radio. Mid gives you and adequate amount of bass, but it's "muddy", not clean and punchy, Max gives you on overwhelming amount of bass ... too much that floods the clarity of the music.
No, I would not recommend this to a friend
