Customer Ratings & Reviews
- Model:
- HTS2000
- SKU:
- 10095895
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Good quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. It appears to be working fine for now
I would recommend this to a friendStopped working after 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months. Was very easy to set up and worked well. Until it didn't.
No, I would not recommend this to a friendSony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are really enjoying our new Sony TV and speaker bar
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoanielD, Excellent! We're glad that you are enjoying your new soundbar. Thank you for choosing Sony. Erin
Avoid best buy and this disaster
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware. This product has a known defect Sony and Best Buy refuse to fix. Mine began power-cycling within the first year, then completely died at 18 months, stuck in a “Please wait / dEST restart” loop. Neither company helps unless you paid for extra coverage. Worst purchase ever—avoid this disaster.
No, I would not recommend this to a friendGreat, especially for a small room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a small room, this speaker system has several functions, and a lot of flexibility. It also pairs well with remotes, and is easy to operate.
I would recommend this to a friendWasted our money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony HT-S2000 soundbar will not work with our brand new Sony TV. The Geek who came to the house could not fix it. We have called Sony 8 times and talked to their techs and they cannot fix it. The soundbar will sometimes give no sound at all, at other times it changes back to tv speakers for no reason.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JanetH, We are sorry to hear that the soundbar will not work with your TV. This is definitely not the experience we'd like you to have. We'd like to know more details from you and help you out. May we contact you to help and get more information? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the soundbar:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
No woofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned and exchanged for a speaker with a woofer. Sound did not have much bass, and you had to use a separate remote to control the sound - only one came with it, so we were passing it back and forth among the viewers.
No, I would not recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we are very happy with this soundbar, this is exactly what was needed
I would recommend this to a friendsound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the TV is turned on, the sound bar does not always come on. It is frustrating to have to deal with this each time!!!!
No, I would not recommend this to a friendNot impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I kept my JBL bar 5.0 multibeam. I was expecting more from Sony. I had experience with their previous soundbar models and they're very good. I must also have a faulty unit cause the audio will cutoff for a second or two more often. The sound can get loud but there's no convincing immersion or audio separation or even faux height FX. I have a smart TV with the latest EARC port, paired with a certified HDMI 2.1 cable connected to both the TV and the Sony soundbar. I've used the app and made sure the vertical FX are on while listening to an Atmos content and was disappointed. I returned the unit immediately...
No, I would not recommend this to a friendReturned period is expired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product doesn't meet my expectations. I couldn't not retirn it to Bestbuy anymore because the returned period was expired.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello LongN,
Thank you for considering Sony products.
We sincerely apologize for any inconvenience you've experienced with the HTS2000, as well as the issues regarding the return period.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at [email protected]. We kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an exceptional product. Some people might not need the subwoofer.
I would recommend this to a friendMy husband loved his gift.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as a gift for my husband and he loved it, he is very happy.
I would recommend this to a friendPoor low volume performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high expectations for this new bar from Sony. but as with other soundbars from Sony the sound signature is way to warm and muted. And for this bar to have any chance to compete with Sonos beam or Bose 600 volume level needs to be at 75 percent. At lower volumes this bar is actually worse for dialogue than my Sony A80 J. So in closing if your buying this Sony for a bedroom look elsewhere or use your tv speakers
No, I would not recommend this to a friendExcellent Soundbar!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the perfect solution to replace a Vizio soundbar in my bedroom.
I would recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good I like it I recomended to everybody nice
I would recommend this to a friendSound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this Sony Sound Bar, previous Sony Sound Bar was great. This one does not come on or go off with the TV and there was little info that came with it. Would not recommend.
No, I would not recommend this to a friendSony Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you John V. at BBuy Charleston Great service
I would recommend this to a friendMisleading Open Box Policy. Multiple large dents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar is great. Unfortunately, I purchased it in “like new” condition, and it has multiple large dents. Unsure if this was missed in the inspection process or if it was intentionally misleading. It certainly makes me very wary of Bestbuys open box policy.
I would recommend this to a friendExternal subwoofer needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sub woofer is built into this sound bar. If you have to worry about space, then it’s a good choice. I don’t think the sound is as good as with an external subwoofer.
No, I would not recommend this to a friend
