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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1571 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,571 reviews
  • Rated 5 out of 5 stars

    Sony Products are awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy operation, works well with the 85" Sony Bracia TV I purchased recently. I've always been a Sony fan and have never had any issues with their products.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Much better than TV speakers once it was setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great once I got it working. I have a 2017 Sony Bravia tv that has an HDMI/ARC port but it took a lot of playing with settings to get it to work right and I still had to connect the optical connection. But now I can control the soundbar and the tv with just the tv remote. One big challenge was to reduce the audio latency so it was not noticeable, which again took a lot of playing with settings. I think this is the problem with my older tv, not the soundbar, although I have seen reviews where the latency on this model is not great. One really great surprise feature is that there is an IR blaster built in, which is a good thing since the soundbar blocks the IR receiver on the tv. I might have gone with the Roku pro soundbar, that was my second choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Coming off of an old school surround system with multiple speakers around the room, this single soundbar is very surprising in its capabilities. Subwoofer also provides great sounds and effects for any occasion whether it be movies or sporting events or casual tv. 10/10 recommend, especially to any sports fans out there that enjoy the at home sports bar vibe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For small spaces

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty nice sound for small spaces like bedroom or something similar and for the price not bad

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, Jose!

      We're glad to hear that you find the HT-S400 Soundbar to be a great value and that it delivers pretty nice sound for small spaces like a bedroom.

      It's rewarding to know that you feel the soundbar and wireless subwoofer are a worthwhile purchase for the price, effectively upgrading your audio experience.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Amazing sound for a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound!!!! very pleased. easy to set up. worth trying

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything a good soundbar should.. decent bass, good depth. From music to movies im very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great soundbar with wireless subwoofer! Gets really loud with very little limiting. Is the perfect size for a 55 in TV fits right in between the stand legs but blocks the remote sensor which is kind of an annoyance. Overall, great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestBuy to the rescue.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get something to replace Subwoofer that went out on the sound bar and wireless Subwoofer I was using. Really did not want to spend $1,000.00 on new system. Found this one and it was in my price range I could afford. I was afraid that it would not stand up to quality I was used to having. Boy was I surprised! It was money well spent and I am very happy to say sounds GREAT and fills the room with sound. Once again, BestBuy comes through with quality and price. Also this "Old Man" was able to install with very little effort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    soundbar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great. I can now hear voices clearly on my tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnS,

      It’s rewarding to hear that your HT-S400 soundbar sounds great and, most importantly, that you can now hear voices clearly on your TV! We specifically design our soundbars to enhance dialogue clarity, and we are delighted we achieved that for you. Thank you for your choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great Sound Bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was very easy, but I am a techie. For the price I think the sound is very good and the bass really adds the boom. I like that it shuts off the sound bar and the subwoofer from the remote. I have watched a few movies now and it really adds to the movie experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Make the world shake!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound for the price, extreme sub woofer, you can make shake the whole neighborhood, easy to connect, and works really nice with the same sony brand tvs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this primarily because of the price, but I am amazed at how well it sounds. I didn't need anything loud because my room is small. This fits the bill perfect and the remote is very handy to adjust the bass and volume. Installation is a breeze....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony L400 Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my 5 year old Sony sound bar with this one that was recommended by Sony for my Sony Bravia mini led tv. Sound is excellent and was easy to install

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your experience, Starhammer! We’re thrilled to hear that the HT-S400 sound bar was an excellent upgrade for your Sony Bravia mini LED TV and that you found both the sound quality and installation process impressive. Your feedback validates our focus on delivering products that are easy to use and enhance your home entertainment. We truly appreciate your continued trust in Sony, and hope you enjoy many great moments with your new setup.

      Thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Good soundbar at reasonable price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for reasonably priced soundbar w/wireless woofer ! Sounds great and really enhances the base effect for watching g movies!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmilG,

      That's great to hear! We're glad the HT-S400 soundbar with its powerful wireless subwoofer is delivering excellent sound and enhancing your movie-watching experience with its great bass effect, all at a reasonable price.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this after my old sound system wasn’t working, it’s been amazing after upgrading to this sound system. It was easy to set up, and it sounds great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SONY SOUND BAR ( SOUNDS GREAT )

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony Does it again,,Great Sound , Great-Price Great Value, Really Impressed with this Sound Bar, Matches Up Great with My SONY T.V.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimmyG, thank you for the fantastic 5-star review! We couldn't be happier to hear that you're so impressed with the Sony HT-S400 soundbar. It's great to know that you appreciate the sound quality, value, and price point. And we're very glad to hear that it pairs so well with your Sony TV, as we design our products to work seamlessly together for a truly immersive home entertainment experience. Thank you for trusting Sony! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Great Deal on Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and works perfectly with my Sony Bravia.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GregS,

      We are ecstatic to learn you are enjoying the great sound of the Sony HTS400! It's wonderful to hear that it works perfectly with your Sony BRAVIA TV. Thank you for your 5-star review and for trusting Sony!

      Regards,
      Dominick Sony_US

  • Rated 2 out of 5 stars

    Sub cuts out/disconnects

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this for just under a year. For the price, quality is exceptional. I love the sound when it works together. Sound bar is connected via Optical. Every 2-5 minutes(no exaggeration) the subwoofer cuts out intermittently, green light blinks as an indication of attempted reconnection. I have followed Sony’s instructions to reset and ‘fix the issue’, however, does not fix the issue. Very irritating. Considering switching brands as I’ve had better experiences with less commonly known brands..

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BaileyKilgore,

      Thank you for taking the time to share your feedback, and we sincerely appreciate your kind words about the exceptional sound quality of the HT-S400 when it's performing as expected. We are genuinely sorry to hear about the frustrating issue you are experiencing with the intermittent subwoofer connection.

      We want to ensure you get the seamless, powerful sound you deserve. Since the basic reset has not resolved this persistent issue, we strongly recommend allowing our dedicated technical support team to conduct a more in-depth diagnostic. They have advanced tools and knowledge to explore potential wireless interference, firmware issues, or other factors that might be causing the subwoofer to drop its connection.

      Please contact our specialists through the link below so they can walk you through further, advanced troubleshooting and work towards a permanent solution:

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

      We value you as a customer and are committed to resolving this so you can enjoy your home theater setup without interruption.

      Thank you for considering Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony - HT-S400 2.1ch Soundbar with powerful wirele

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this sound bar as a Christmas gift for an excellent price. It has great quality sound for the price. It was easy to set up and essy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb System

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, deep base...night option, ease of set-up. System allows you to focus on voices or background music. Music comes out crisp and authentic. Movies are theater quality. I purchased this as my Halloween Birthday gift to myself.

    I would recommend this to a friend