Customer Ratings & Reviews

Hi VetOfAirForce,
Thanks for sharing your thoughts on the HT-S400! We’re glad to hear you’re enjoying that deep bass, but we’re sorry the overall sound quality hasn't quite hit the mark for you yet.

We want to make sure you're getting the best experience possible, so we’d love for you to try these quick steps to see if they sharpen things up:

-For the best audio quality, use a wired connection (preferably HDMI ARC/eARC if your TV has it) and set your TV’s digital audio output to PCM.

-Ensure both your TV and soundbar have the latest firmware updates installed. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s400/software/00278020

-Experiment with the soundbar’s built-in sound modes, such as “Voice” or “Sound Field,” to see which one sounds best in your room.

Hopefully, these changes help clear up the audio so you can fully enjoy your new setup!

Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany

Hi Plew,

We're truly heartened to learn that you’re loving your Sony sound bar! Thank you for the fantastic 5-star rating and for highlighting the great sound quality and easy setup—those are features we aim to deliver with every experience. It’s wonderful to know your sound bar has made such a positive impact, even with its premium price.

Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.

Thank you for sharing your feedback on the HT-S400, Rj25. We're pleased to hear you find it a good value for the price.

Regarding your observation about the subwoofer: subwoofers are designed to reproduce low-frequency bass sounds, which can sometimes be less pronounced depending on the type of content played and individual room acoustics. It's not uncommon for users to adjust the subwoofer volume to a higher setting, such as +3, to achieve their preferred level of bass—especially with content that doesn't emphasize low frequencies by default.

If you find you consistently need to increase the subwoofer to +3 for satisfactory bass, that's within normal use parameters, and many listeners tweak this setting to match their preferences and listening environment. For optimal bass performance, also make sure the subwoofer is placed in an open space, away from obstacles like walls or large furniture, as these can affect bass perception.

If you ever notice sudden drops in bass or have difficulty hearing low frequencies even at higher subwoofer levels, checking the connection and ensuring the subwoofer is not in standby mode can help maintain consistent performance.

We appreciate your input and are glad you're enjoying the soundbar overall!

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi OsvaldoR,

We're so glad to hear that. Thank you for sharing your 5-star rating and letting us know how your Sony soundbar has taken your movie nights to a whole new level. The HT-S400 is designed to deliver immersive, cinematic sound that truly enhances every viewing experience, so it’s fantastic to know you’re enjoying that standout feature.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi Docwinlee,
It is great to hear how much you like your HT-S400 with your TV!

This soundbar is built to give you rich and powerful sound, so movies really feel bigger and more exciting, almost like you’re at the theater.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi leemcleod,

Thank you for your review! It is most rewarding to hear that you're enjoying the great sound and effortless setup of your Sony HT-S400 soundbar. We designed this system to be both powerful and easy to use, so it's fantastic to know that you're experiencing a seamless, wireless connection without the hassle you've had with other brands. Your feedback is a great testament to the quality and convenience we strive to deliver.

Thanks for trusting Sony!

Best regards
Dominick