Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 10562587
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Bogem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy hookup...sounds good..would buy again..this was a open box, excellent condition
I would recommend this to a friend? Sound bar?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase but lacks ability to connect all of my devices, my lack of knowledge is the cause
I would recommend this to a friendIt’s ok but Vizio is better.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The base is good quality, but the sound bar is bad. I think the Vizio is better.
I would recommend this to a friendQuick delivery
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greetings product and service and fast delivery.. Thanks
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChrisheleP,
Thank you for your review of the HT-S400 soundbar! We're glad to hear that you're pleased with the product, service, and the fast delivery.
If there's anything at all that kept your experience from being 5-star, or if you have any questions or need assistance with your HT-S400, please don't hesitate to contact our Sony Support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
We're here to help ensure you get the best possible experience from your product.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Subwoofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking for home speaker since my old one went out, Best Buy always have items available. Found Sony, can never go wrong with Sony
I would recommend this to a friendBest Purchased Ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best item and I never faced any problem with it since I bought.
I would recommend this to a friendNeed more woof in subwoofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, but not enough power in the subwoofer to satisfy me. Had a previous product and the subwoofer was much better. I returned the item to the store.
I would recommend this to a friendMini surround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best $300 I spent on my girlfriend's 1 bedroom apartment!
I would recommend this to a friendAmazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was so good that I come over Best Buy to get what I needed my family was so happy
I would recommend this to a friendSony surround sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality! Clear sound! Nice features I.e the night feature. Press the night button & it automatically cuts the volume & bass to a decent level, so you don’t disturb anyone that’s trying to sleep! Cons: when you pause it then press play, there’s a delay with the sound. Sometimes the bass sounds a lil off, where you hear this heavy thud of bass drop in the background.
I would recommend this to a friendDecent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and base were very loud which I liked; however, the silkiness of the songs was missing.
I would recommend this to a friendGood soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with this soundbar. I did have to turn down the bass. But it is a great improvement over the Tv speakers. I can hear
I would recommend this to a friendPower doesn't always mean clarity.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking to add a little better sound to a TV in a bedroom. The factory speakers were not bad, but aimed towards the back, so a little muffled. Having experience with other basic surround sound systems in the past, the specs on this one seemed perfect, and the wireless sub was a bonus. Setup was standard, but it was obvious they were looking for impact, as the bar and subwoofer are well oversized for their power. The sound is the disappointing part. It is basically two tweeters in the bar, and one subwoofer. Sound adjustment is poor as well, as volume controls the bar, and a separate +/- 10 option is available to proportionally control the sub. Sound from the bar produces too much treble, and the power seems not much better than the standard TV speakers. The sub is overly powerful, and booms excessively even when setting it in the negative range. Even trying various combinations of the "surround field" and "voice" features, I have yet to find a combination that blends together for a decent midrange. I have not yet, but seriously considering just going back to the standard TV speakers.
No, I would not recommend this to a friendPretty Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased for my bedroom. It's not a Dolby Atmos bar but I didn't need that for my bedroom. It does the job well and I don't have any complaints.
I would recommend this to a friendNo remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great but we were missing the remote.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User744481,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience caused by the missing remote with your HTS400 soundbar. We understand how important it is to have all components for a seamless experience.
To resolve this issue promptly, we strongly recommend reaching out to our support team. They are well-equipped to assist you with obtaining a replacement remote control and can guide you through the process efficiently.
For your convenience, you can find the contact information and further details at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Best regards,
-Fred
Sony surround
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is sooooo clear& the bass is deep. I have it in my bedroom and it rocks
I would recommend this to a friendGood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty solid for the price, the subwoofer took a few tries to connect but other than that no complaints
I would recommend this to a friendsony speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great speaker for the price especially for Sony! great sound easy setup
I would recommend this to a friendReceiver
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t sound good, I my purchase another receiver, because I have all other speakers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShermanJ,
Thanks for reaching out and sharing your feedback regarding the HT-S400.
We're really sorry to hear that the sound quality wasn't up to your expectations. That's definitely not the experience we want you to have, especially since you already have other speakers you'd like to use.
To get to the bottom of this and figure out if there's anything we can do to help improve the performance, we highly recommend you contact our support team directly. They have the expertise to walk you through setup checks and discuss all available avenues.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
We appreciate you being a Sony customer.
Sincerely,
Estefany
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be good so far. Having a little trouble with one of the rear speakers cracking from time to time but we will have to wait and see long term
I would recommend this to a friend