Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 10562587
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Receiver
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t sound good, I my purchase another receiver, because I have all other speakers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShermanJ,
Thanks for reaching out and sharing your feedback regarding the HT-S400.
We're really sorry to hear that the sound quality wasn't up to your expectations. That's definitely not the experience we want you to have, especially since you already have other speakers you'd like to use.
To get to the bottom of this and figure out if there's anything we can do to help improve the performance, we highly recommend you contact our support team directly. They have the expertise to walk you through setup checks and discuss all available avenues.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
We appreciate you being a Sony customer.
Sincerely,
Estefany
Sony Sound bar and bass sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bang for tour buck cant go wrong with Sony or Best Buy!!
I would recommend this to a friendBest buy for life!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great best buy is the only place i go. My house is the best buy showroom all day
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good sound bar system if you don't want to spend big bucks.
I would recommend this to a friendNo remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great but we were missing the remote.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User744481,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience caused by the missing remote with your HTS400 soundbar. We understand how important it is to have all components for a seamless experience.
To resolve this issue promptly, we strongly recommend reaching out to our support team. They are well-equipped to assist you with obtaining a replacement remote control and can guide you through the process efficiently.
For your convenience, you can find the contact information and further details at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Best regards,
-Fred
Sony soundbsr
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for my buck. Excellent product. Highly recommended.
I would recommend this to a friendSounbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 11 month the sound changed and poor quality. The TV still good, but sound bar no.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlirezaR,
We are sorry to hear that the sound quality of your HT-S400 soundbar has degraded significantly after 11 months of use. This is certainly not the expected performance, and we need to help you resolve this. As a first step, please try power cycling both the main soundbar unit and the wireless subwoofer by unplugging them from the wall for five minutes and then plugging them back in; this can sometimes reset the audio processing. If the poor quality persists, please contact our support team immediately, as your unit is still under the standard one-year warranty and we will need to arrange a service or repair: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards, Eliab
easy listening
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the soundbar provides adequate sound reproduction but not of high definition.
I would recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A friend bought this on my account but he loves it!
I would recommend this to a friend100
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good..........................................
I would recommend this to a friendSub woofer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new one, with the new TV, we needed an upgrade.
I would recommend this to a friend- Pros mentioned:Bass
Zero bass
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This subwoofer/soundbar has zero bass. Plus it spontaneously just turns off, completley randomly, on its own. Sometimes it does it 3 times in one hour, other times it doesnt do it for days. For the price, i was expecting a lot more. The Samsung combo i got for less $ is vastly better, with no technical issues and serious bass.
No, I would not recommend this to a friend Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product and very good customer service also very good price
I would recommend this to a friendUgly Subwoofer and Underperforming Sound bar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking to splurge on a brand name that once enjoyed great popularity but has since faded from its former glory, consider this Sony soundbar. Despite its prestigious label, the sound quality leaves much to be desired, characterized by mediocre audio performance. The accompanying subwoofer, which has a bulky and outdated design, adds to the disappointment with its lackluster bass response and strained treble. Overall, this setup may not deliver the immersive sound experience you hope for, leaving you with a product that feels more nostalgic than practical.
No, I would not recommend this to a friendGreat Sound Bar!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son for Christmas. He loves it!
I would recommend this to a friendSound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy parched from best buy. Hopping we will enjoying
I would recommend this to a friendAuxiliary speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I was looking for considering the price.
I would recommend this to a friendBest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good , cheap and reliable . I’m loving it
I would recommend this to a friendSoundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes sound does not come on when TVis turned on. Often sound goes off whileTV is playing.
No, I would not recommend this to a friendGood soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good soundbar. But does not standard modes. This causes us to tweak sound manually.
I would recommend this to a friend
