Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 10562587
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Awesome!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a awesome product! I would recommend .....
I would recommend this to a friendVery bad installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still have problems with the sony sound system goes on and off the volume technician came twice but nothing is working properly I have to call again the geek squad to resolve this problem
No, I would not recommend this to a friendNot good sound quality and not adjustable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality and not very adjustable. The sound bar sounded very dull and had no way to adjust the bass, mid and treble separately. I ended up returning this and going with a JBL SB 550
No, I would not recommend this to a friendGood buy..!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy for a good price..! Happy customer here.!
I would recommend this to a friendSound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like these items. The sound is so low, I have to turn the volume up very high to hear it. Thinking about disconnecting it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarolynA,
Thank you for sharing your feedback about the HT-S400. We're sorry to hear the sound isn’t as loud as you expected. Let’s try a few simple steps to help improve the volume:
1. Make sure the soundbar and TV volume are both turned up. Sometimes the TV volume can affect the soundbar.
2. Check that the soundbar is set to the right input and that the cables are connected tightly.
3. Try changing the sound mode on the soundbar remote (like “Voice” or “Sound Field”) to see if it makes a difference.
4. If you’re using Bluetooth, make sure your device’s volume is also turned up.
5. Ensure your HT-S400 is running the latest firmware. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s400/software/00278020
6. Try resetting the soundbar. Press and hold the power button and the volume down (–) button on the bar speaker for more than 5 seconds. When [RESET] appears on the front panel display, the settings will return to their original state. Then, disconnect the AC power cord, reconnect it and press the power button to turn the speaker system back on.
If you still have trouble after these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Thank you for being a valued Sony customer and for letting us know about this issue.
Sincerely,
Estefany
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer started sounding distorted and wasn’t working very well after a month of purchase. I would not recommend this. I may have purchased a device that was defective but honestly you can find better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BREANAC,
Thank you for considering Sony products.
We sincerely apologize that you're experiencing issues with the subwoofer on your HT-S400 soundbar. That's definitely not the quality experience we want you to have, and we're here to help get it resolved.
To help fix this, please try the following:
1. Check your firmware version:
Make sure your soundbar is updated to Version 1.188. You can check and download it here: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s400/software/00278020
2. Reset and re-link your subwoofer:
Hold the power and volume (–) buttons on the soundbar for 5+ seconds until you see “[RESET]” on the display. Then unplug and plug back in the power cord.
After that, manually re-link the subwoofer by following the steps in the manual here:
https://www.sony.com/electronics/support/res/manuals/5034/7831498f50f2674a02356156810c655a/50347731M.pdf
If you encounter any recurring issues after completing the steps provided, please be aware that your unit is protected by a 1-year limited manufacturer's warranty. To help us assist you more effectively, we kindly request that you reach out to us at socialsupport@am.sony.com and include the following information:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We greatly appreciate your patience and understanding as we work to resolve this matter.
Best regards,
-Fred
Disappointed in sound!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to get this sound bar, however I am disappointed in the sound! We have the volume up to 54 and the sound is still low! Thinking about returning it! It was easy to set-up!
No, I would not recommend this to a friendIdk about this....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the speakers make a weird sound every min or so. idk what happened only had it a few weeks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChristyS,
We’re sorry to hear your soundbar is making an unusual noise. This is often caused by wireless interference or a minor sync error; please try moving the subwoofer closer to the soundbar and ensure there are no wireless routers nearby. We also recommend performing a factory reset by holding the Power and Volume Down buttons on the bar for five seconds until "RESET" appears, then unplugging the unit for a minute to clear any software glitches.
Thanks for choosing Sony.
Best regards,
Eliab
Cant get the sound i want
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little disappointed that I’m having trouble getting the sony sound bar to work the way i want with a sony tv. Connected using the HDMI cable, the sound is low and i have to increase volume up to 50 to get a comfortable level. Then tried Bluetooth but if I remember correctly you had to use the sound bar volume control . Not happy with the sony partnership of these two products. I usually buy Samsung products.
No, I would not recommend this to a friendMeh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to use optical because i didnt want to give up my eArc port which is also my hdmi 2.1 port. Witeless with Bravia TV isnt in sync with the tv. Also this bar is limited on its audio codecs.
No, I would not recommend this to a friendJust okay soundbar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is a little off compared to other sound bars that I have used.
No, I would not recommend this to a friendQuality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok. Sound could be clearer and the Sound Speaker. Surround sound is not as good as we expected.
I would recommend this to a friendSONY Soundbar/SONY TV = A Listening Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm impressed by the listening experience. If you're considering adding a soundbar, just do it. This was the perfect choice for my SONY TV, and it was a great value!
I would recommend this to a friendMediocre overall audio performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance commensurate with the sale price, but not worth full SRP + Strong bass. + Minimal (though discernible) dialog sync issues - No voice sync adjustment - Lacks treble and any control to adjust treble. - No volume leveling while maintaining standard equalization. Night mode also applies special equalization (reduced bass) - Can't turn LED display - distracting. I'll look for another sound bar and would not recommend this one to others. -
No, I would not recommend this to a friendCatch it on sale, GET IT.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not be more impressed with this bar/woofer combo. Absolutely fills the room at less than half volume, crystal clear and tons of bass to round it all out.
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Quality sound and clarity. Installing was very easy, although getting it all sequenced took a little time to figure out.
I would recommend this to a friendTerrible functionality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly very disappointed with this purchase after using this sound bar for 2 years. The sound quality is ok, but I am mostly annoyed by the functionality of this soundbar. Sometimes it turns on automatically with my Sony TV and sometimes it doesn’t. It often goes to max volume for no reason. Will definitely be switching this out this year, can’t take it anymore.
No, I would not recommend this to a friendSpeakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because wife said I paid too much for this but overall I liked it and would've kept it
I would recommend this to a friendSony lacked in sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expected better sound from Sony but it is a 2.1 system. Gave as gift and upgraded.
No, I would not recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it performs very well. There is some distortion at higher volume levels but it depends on the channel, movie, or show.
I would recommend this to a friend