Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 10562587
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Sony sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 tvs and same sound bar but can’t stop them from both coming on together. Not easy to deal with. Also they turn on randomly.
No, I would not recommend this to a friendLoses connection
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to go with our new Sony Bravia tv but it’s been constant issues. Sound bar is connected through eArc but constantly drops connection to the tv. Recently, the bar randomly goes to blue tooth mode while watching tv. Will be looking for another unit.
No, I would not recommend this to a friendSony is best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying a few different brands, i tried the sony HT200. Im very happy with the sound and it is a great addition to my tv set up.
I would recommend this to a friendDid not work for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only being a sub and a sound bar it was hard to hear the voices when the system was turned up just my opinion. The fact is with a 2.1 system that’s kind of just the way it is.
No, I would not recommend this to a friendToo much Bass.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound sytem is perfect for our living room. How ever the system creates too much bass.
I would recommend this to a friendUnsatisfactory
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery company couldn't get into the community so they just returned the item, no call of any kind from Carrier nor from Best Buy. States on the order return was received and allow 10 business days for a refund, this is day 11 and no refund, didn't take but a few minutes for the money to come out of the account at the time of purchase, seems wrong to me, and no one has every contacted me about either the delivery nor the refund, i hope Best Buy is not going down to the deep end of bad companies, been a good customer of the years....
No, I would not recommend this to a friendSounds like I’m in a theater!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a present because I played the sound at the store and it sounded like a movie theater sound! I loved that!!
I would recommend this to a friendGreat Sound Bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted a good Soundbar to go with my new Sony TV. Bought this one at a good price and very happy with the sound quality.
I would recommend this to a friendBetter Sync
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great syncing with Sony TV for better sound while streaming programs on Netflix, Prime Video, etc.
I would recommend this to a friendjust okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s average, does the job. Nothing special. Should be less expensive.
No, I would not recommend this to a friendGood sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just set it up and it works well good sound so I may buy additional speakers to put around the room
I would recommend this to a friendProduct is ok. I give it a 3 out of 5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is okay according to its price. I expected better sound at this price in spite of the 350 W it claims it has.
No, I would not recommend this to a friendBluetooth Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really bummed about this product. I love the Sony brand and this product has really let me down. It's constantly trying to pair to Bluetooth in the middle of viewing tv. This then stops whatever I'm watching as the TV is trying to switch between speakers. This makes the speakers unusable because it's constantly faulting while watching something. One of the few purchases I truly regret and wish I would've put my $250 towards something else.
No, I would not recommend this to a friendGreat soundbar!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar and a great value all around. Would highly recommend. Stands up to much more expensive soundboard.
I would recommend this to a friendPoor sound quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice is not clear on some movies, I return the product, price is good.
I would recommend this to a friendLove this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product sony did its thing with the eq no need to adjust because it seems like it does it for you
I would recommend this to a friendReally good soundbar with subwoofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It connected easily and puts out great sound. I use the Optical cable so that it syncs with lips better
I would recommend this to a friendNot the best quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the sound quality that I was expecting. Did not see much difference between tv speakers and this one.
No, I would not recommend this to a friendMeh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as clear or crisp as other brands even for that price
No, I would not recommend this to a friendDidn't last, subwoofer doesn't work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded good until the warranty was over, then the subwoofer stopped working. It's still paired and the light is on, but no sound at all. Also, the sub can't be replaced. Need whole new system now.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback and experience with the HT-S400, RichardP. We understand how frustrating it is when a product fails just after the warranty period, especially when the system appears to be paired (with the indicator light on) but delivers no sound from the subwoofer.
We genuinely regret the inconvenience this has caused, and appreciate that needing to purchase a whole new system is not ideal. Your feedback is valuable and will be shared internally, as it helps highlight common pain points and opportunities for product improvement.
We recommend reaching out to our support line to explore potential troubleshooting steps that may help identify the cause of the issue and offer possible solutions.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
We sincerely apologize for the difficulties you are experiencing with your unit and appreciate your understanding. We are committed to providing you with a resolution. Thank you for choosing Sony products.
Best regards,
Gus
Sony Social Media Team