Customer Ratings & Reviews

This device is AMAZING! Was hesitant about purchasing one of these at first. Did some research and made absolute sure that my internet connection had the juice for playing games on it. Everything about this purchase makes me happy! PS5 games in bed…c’mon!

I used it at home and away from home, and it works great. I played several hours of FF7 remake and had minimal streaming issues. If Sony releases PSnow/Plus integration, it will be the cherry on top. Pros - Comfortable to hold - Large screen - Haptic feedback - 3.5mm audio jack Cons - battery life - lack of Bluetooth

Beautiful portable console and easy to setup. Quite essential if you only have 1 tv and 2 people in the house. Works great in long distance if the WiFi is good.

Great device when you want to game on the go provided that you’re on a stable wifi connection. It may not be for everyone but it does its job for me. Price-wise, it should have been around $150. Do wish that Sony comes out with an upgraded standalone version that doesn’t require streaming from the ps5.

Works like it says. Need to have good wifi connection and have the ps5 conmected to LAN and works perfectly fine. You cant use it with public wifis such as hotels where you have to sign in separately on web. The device itself feels light and comfortable to use for long periods of time. Overall happy with the purchase

Potentially a great product to add in if you're a PS5 user. Sometimes it works flawlessly, but other times I experience frequent disconnects. Seems dependent on your individual network and set up.

The Playstation portal is a great buy and the representative answered all my questions and was very helpful and nice

Considered reviewing this as either 3 or 4 stars. Pros Grip: controls feel amazing. It's really like having a screen build into the Dual Sense. Screen: I don't believe it's OLED, but games still look spectacular and POP on this massive big screen. Sound: Sounds good, too. Works well with my new Elite PS headset or just running speakers. Connecting: Firstly, I have no idea if I can actually get this to connect to my PS5 if I'm traveling, so I'm reluctant to do so until I get a case for it. I mostly bought this device so I could play PS5 games while my kids take over the tv. Within my network, it usually works great, though sometimes I need to restart the device and/or the PS5 if it's demonstrating unplayable lag.

It’s super cool, the brightness and the details of the screen it’s super neath… best Christmas gift for my son .

When the backbone came out I was so excited but it didnt give me the experience that I was looking for. Today I can say with confidence that the portal does, controls and quality are great. As long as you’re aware of what is that you’re buying and getting with the portal it’s the best option for remote play, hands down.

Holiday purchase for my son. Was shocked amazed and thrilled to have one! Happy with the new update and plays it all the time! Satisfied customer

I bought this for my daughter who plays a lot of Fortnite and hogs the livingroom TV. Now she can play in her room with zero lag. This system has a great screen, it connects seamlessly, and we have even used it at relatives homes (with strong wifi) to play remotely! For what it does, this portal is great!

I enjoyef the comfort of the welcomers as i walkd through the sliding doors. As i got to my item i was lookn for customer service helpd with any question i needed. Thx

Works and connects to PS5 remote play as intended. It's a very nice option for portability around the house. Probably not as useful on the road.

Amazing to use! Battery life is amazing and not hard to use at all

Was sure about the PlayStation portal when I first bought it but now it’s my main way of gaming.

Definitely a must have ! I'm so glad they came out with this. The original PSP was amazing , I believe it came out before it's time. This is an absolute upgrade. My whole family loves everything about it. Very easy to navigate! Best buy was amazing at helping me place the order and get it to me fast!

Good but definitely need a strong internet connection for it to work with no lag.

Requires solid wifi connection both ways for the remote play to work. Best for story based games not competitive multiplayer. Knew this before buying. I took it on vacation to mexico and was able to use it well with my system in Michigan.

Perfect companion for ps5, cloud streaming really sent it over the top for me. I love it, bought it open box and it was perfect, thanks again best buy!