Customer Ratings & Reviews

After seeing so many positive reviews and knowing how flawlessly my PS5s run, I thought the PlayStation Portal would be a no-brainer. My consoles are hardwired, so I expected a smooth experience—but unfortunately, I ran into significant lag that made even single-player offline games nearly unplayable. To be fair, this may be a result of my internet service provider, but I tested alternative remote play solutions (like apps on my computer), and those worked without issue. Further I pay for higher speeds and I do not have this issue to other devices. When the Portal did work, I really enjoyed the experience—it has a lot of potential. Ultimately, though, the inconsistent performance was too frustrating, and I ended up returning it. I genuinely hope future updates or hardware iterations resolve these issues, because the concept is great.

Product in perfect condition so glad I bought open box

Purchased for my nephew who really loves the ease of being portable. very durable

this product is only for the people who want to play PlayStation but they were at a different place or you can be able to play anywhere you go and you can access your PlayStation remotely

Works seamlessly. Only issue is the delay between the PS5 and the portal.

Product was great and good price! Would buy again and recommend!

Exactly what i expected, the quality of the picture and audio is amazing.i love it.

What a great deal on a perfect condition open box product. Like brand new and worked perfectly. I can now play the best games from anywhere.

Pretty neat device, seems very fragile though so if you're rough with your stuff get a good case. I'm able to hotspot with my phone and use this while traveling with very little interruptions. However I use 5g and my PS5 is connected via Ethernet. So do your research before purchasing

This is the greatest game ever thank you a lot Best Buy really make me happy for the holidays

Just use it in the house to game. Works great but i would assume you would need fast internet

I barely even use the tv to play my ps5 anymore. With this remote player you can be anywhere in the house and not even have the tv on to play your favorite games.

Great I love it exactly what I was expecting we purchase again

Great product, easy to setup and use. And light weight.

I bought this as a gift for my husband. He Loves it so much. He can play his games in the bedroom and he won’t have to worry about me bothering him to spend time.

The Portal is such an incredible device. The fact that i can just connect to my PS5 from pretty much anywhere in the world is Godsend

I like the design its easy to use as a long time playstation and controller user comfortable to use and easy to set up, some annoyances that come with it is nothing major or bad enough not to recommend but a bit of a pain when it comes to visual quality dropping with me playing it in another room with constant unstable network connection dropping remote play visual quality

Well this turned out better then I thoght it would be. Easy set up, holds and feels better then others, looks amazing and perfect for multi tasking. So far I have played Spider-Man and Elden Ring. No lag or issues

Great addition to an already great console and it only gets better with each update

Works across states as well but wouldnt recommend for online games like cod.