Customer Ratings & Reviews

i absolutely love this thing i use it every day makes gaming portable in my house

finally was about to purchase one - so far everything works great but please make sure you have a strong wifi signal before purchasing. i had to upgrade my internet so it wouldn’t be so laggy

I have had this Portal since launch and held off reviewing until I had several games and over a month under my belt. I will start off saying my review and rating is based on what it is supposed to be, a 'portal' to access your PS5 content already in your PS5. I will not be saying what it could have been, or what people might want it as. The baseline for my use - I used this on my home WiFi that my PS5 was also hooked up to. I have basic internet and the Nest Wifi points inside my 2 story+basement house. My PS5 is connected to my basement TV which I do not always have access to, or I am too lazy to go to the basement for a short gaming session (under 2 hrs). I also have kids, so I cannot always break away to the basement. On our WiFi we have 2 phones, 4 tvs, 2 tablets, and a few other minor items running at the same time as my PS5 and Portal. Internet connection - as mentioned above, I don't have anything high end on my WiFi, but I have not ran into connection issues. It may take 5 to 10 seconds to "wake" my PS5 from rest mode, but it has connected every time. While playing I have not listed connection, and have rarely noticed a delay. I say rarely as I did encounter a slight delay during a major boss battle in Spider-Man 2. It was only once, but I imagine that any scene that causes a major strain on your PS5 could cause a delay. I have not tried this on COD, but I have used it with Destiny 2 online play without issue so far. (Again, this was used at home on the same wifi as the PS5) Battery - it charges fast, even from near dead. My sessions have lasted up to 2 hours and I still have battery left. Again, this is why I have it, not for long sessions. Graphics - if you have used remote play on your PS4 or phone to play PS5 games, you will know that the picture is not as clear as a 4k TV directly connected to your PS5. However, with the portal, the graphics are stunning for remote play. I am impressed, and say that this is worth using. Build - the Portal is made to feel like the Dual Sense controller, and it feels and looks the same. It is as durable and has the same features. The joy sticks are a little smaller, but barely noticeable. The screen is large and in charge, but I feel it is perfect. The distance between hands feel just right. Audio - The speakers sound great, but I do have a gripe. The speakers are located at the back/top of the unit and shoot the sound away from the user. I think it would have been better if it faced the user. Wireless headphones - This is the main reason I did not rank as 5 stars. The only wireless connection for audio is if you buy the Pulse Explore earbuds, or the Pulse Elite headphones. You CANNOT use the Pulse 3D or any Bluetooth earbuds. I look at this as a money grab. I have the Pulse Explore earbuds, and they work great with it, but I debated buying a set as it was not ideal. THE GOOD - Great graphics, good speakers, great overall feel, good build, good connection and ease of use. THE 'BAD' - not necessarily bad, but annoying is the fact you cannot use regular Bluetooth headphones or ear buds. And just a personal gripe, I wish the speakers pointed to the user, not away. Overall, I find this product perfect for people like me that want something for quick sessions without having to go sit in front a TV, or fight over the TV with other house members.

A great price for a great product. It came on time and works great.

great product! easy and fun to use. gets the kidsin the same room with use.

I think this is a pretty good device. Obviously, it’s not as free as a regular handheld device. But, if you want a handheld PC, then buy a handheld PC! What this device is meant for, it does really easy and conveniently. It’s a remote play device! Yes, you can use your phone, tablet, computer, Steam Deck, etc. They all work well enough. You can even connect a Dual Sense to those devices. This device just makes it easier and has everything you need built in. Biggest con is you need a decent wifi connection for the smoothest experience.

I purchased my portal during the beta phase. I am now able to play game ln the cloud, but I wold have to donnect my portal to my console for other game use. Its best to purchase the premium playstation monthly fee in order to stream games from the cloud.once you pair your console to the portal, you cam play you games on the portal as you have great internet connection. The

Great product built well and worth the money glad I got it ! Used more for a paperweight but atleast it looks good !

I'll put it like this.... Yes you can play your PS5 in front of your TV no problem, but if you are feeling adventurous and want to game in the bed, in the backyard, on the front porch, at your hotel room with Wi-Fi hotspot, at your friends or family's house when you're on vacation or visiting, at work on break or lunch, and want that good PS5 playing experience... You better pick one of these up and thank me later. Do your research on the optimal settings on your PS5 console for playing on the portal for the ultimate experience because that weighs in as well.

We love it, anyone can use it if someone else is on the PS5

Its easy to use and I been playing games around the house with it.

Very Cool device the video is incredible and easy to use

I love it. I prefer playing the cloud streaming games from the PSPlus library than connecting to my system, but all in all this is a solid handheld.

This was the best gift i could have gave my man. He absolutely loves it & it doesn’t lag.

Best Buy provided the absolute best service and quality products, the team went above snd beyond to insure my product was ready for pick up and ready, the line was moving swiftly and everyone was professional, my son loved his Christmas present and haven’t stopped playing with it since we gifted it to him

Overall, the Portal is great. It takes some tweaking of your PS5 for optimum running, which isn't ideal if you are traveling when you discover the connection is unstable. The cloud gaming access makes this a solid handheld option for PS5 gamers. The open box unit was definitely worth purchasing.

My daughter was looking for a portable tool for playing her game. Now, she can be in the living room and not stuck in her room playing.

With decent wifi it is an excellent experience. Its overpriced but definitely an awesome experience. I purchase not regretted .An upgrade from the backbone.

Nice but left me wanting more. Features that would make it perfect: Bluetooth, if it had its own games (I would pay extra for this feature), the ablitiy to watch movies/youtube, maybe standalone apps can be added in the future.

Quality product. Would recommend decent internet connection throughout home, or whenever you are located. Games run smooth, but of course become pixelated due to connection. Great design and product. *Only purchase if you are a PlayStation 5 owner*