Customer Ratings & Reviews

I purchased my portal during the beta phase. I am now able to play game ln the cloud, but I wold have to donnect my portal to my console for other game use. Its best to purchase the premium playstation monthly fee in order to stream games from the cloud.once you pair your console to the portal, you cam play you games on the portal as you have great internet connection. The

Great product built well and worth the money glad I got it ! Used more for a paperweight but atleast it looks good !

I'll put it like this.... Yes you can play your PS5 in front of your TV no problem, but if you are feeling adventurous and want to game in the bed, in the backyard, on the front porch, at your hotel room with Wi-Fi hotspot, at your friends or family's house when you're on vacation or visiting, at work on break or lunch, and want that good PS5 playing experience... You better pick one of these up and thank me later. Do your research on the optimal settings on your PS5 console for playing on the portal for the ultimate experience because that weighs in as well.

We love it, anyone can use it if someone else is on the PS5

Its easy to use and I been playing games around the house with it.

Very Cool device the video is incredible and easy to use

I love it. I prefer playing the cloud streaming games from the PSPlus library than connecting to my system, but all in all this is a solid handheld.

This was the best gift i could have gave my man. He absolutely loves it & it doesn’t lag.

Best Buy provided the absolute best service and quality products, the team went above snd beyond to insure my product was ready for pick up and ready, the line was moving swiftly and everyone was professional, my son loved his Christmas present and haven’t stopped playing with it since we gifted it to him

Overall, the Portal is great. It takes some tweaking of your PS5 for optimum running, which isn't ideal if you are traveling when you discover the connection is unstable. The cloud gaming access makes this a solid handheld option for PS5 gamers. The open box unit was definitely worth purchasing.

I love the build quality, it works great when I'm using it on my network, playing a game on my bed is nice. But when I use it somewhere else, the quality is garbage. Now I know it's not my upload as I have fios and upload speed is really high. Another negative is not being able to login on wifi networks that use a login page, so no public wifi networks. Also you can not use it to watch YouTube or dvds, not a huge deal but it is another limit.

My daughter was looking for a portable tool for playing her game. Now, she can be in the living room and not stuck in her room playing.

With decent wifi it is an excellent experience. Its overpriced but definitely an awesome experience. I purchase not regretted .An upgrade from the backbone.

Nice but left me wanting more. Features that would make it perfect: Bluetooth, if it had its own games (I would pay extra for this feature), the ablitiy to watch movies/youtube, maybe standalone apps can be added in the future.

Quality product. Would recommend decent internet connection throughout home, or whenever you are located. Games run smooth, but of course become pixelated due to connection. Great design and product. *Only purchase if you are a PlayStation 5 owner*

Best thing portable gaming device I’ve ever played on

It's a great product unfortunately even with my fiber optic Internet any slight loss in signal results in unplayable quality and lag. I think with cloud it would have better use

Wonderful extension to the PlayStation 5. If you have an internet connection with low latency this is a wonderful addition. It can only stream games although some games are unable to stream due to the mirroring function this operates on. However those were indie games from the PS market. Best investment for my spouse and myself. She needs glasses normally so the size of the screen allows her to play games at the comfort of her own eyes, however the weight of the system can begin to wear in your wrist if you support the handheld with your arms or unsupported.

I like the idea but the controlling on actual gaming is off and you must have a strong internet connection to play

Product was refurbished, works great and looks brand new, will consider buying refurbished from BestBuy again in the future.