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Customer reviews

Rating 4.5 out of 5 stars with 6730 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 6,726 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Portal is just ok

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the feel and the graphics of the portal. Just not as portable I wish the hand held could be. Stuck mirroring the ps5 so loses connection if you are in another room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps portal review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had my portal for over 3 months already and i most say i love it. I really like the convenience of chilling in the living room with my family and while they’re watching a movie im keeping up with my games. One thing i would recommend is buying a airfly pro 2 aux bluetooth adapter and just use your ear buds im using my airpods pro2 cuz being able to turn of and on the noise canceling is awesome. Also i would definitely recommend to connect your ps5 via Ethernet for a wayyy more stable connection. Also all your saved data on console back it up in the cloud cuz its usable on games that you can stream. The issues that i have came up with is easily fixable sometimes when i try to remote play on different ps5 it wont connect all you have to do is press and hold the power on the portal till you see restart and that fixes the problem right away. The other is that when im watching something (crunchyroll) on either one of my ps5’s and then try to play a game on the portal it will give a error. All you have to do to fix that is close out any opened video apps before you remote play a game. Other than that its pretty freaking awesome would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Playstation portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The playstation portal works great as advertised ! my son loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I see a lot of mixed reviews of this device online. I think it’s mostly confusion of what this thing is. It’s a portable meant to be played at home when the tv is being watched or just want to play on something smaller when winding down. I don’t take it anywhere except around the house because I understand what’s it’s designed for. Plays nice. I’ve got a mesh system for around the house so no hiccups. I like it. It’s worth it to me.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Awesome gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great gaming system and my husband loves it. I like it because he can play his game and I can watch my shows. My husband loves the screen and the easiness of it. We will most likely be buying another one for our son in law.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Portability

    Rated 4 out of 5 stars

    Easy to USe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and easy set up Its works very well with my PS5 and is very comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    A must have for gaming dads out there

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a PS5 months ago but unable to play because of 2 kids using the TV or too mobile for me to sit down for long periods of time to play. The portal allowed me to take gaming where ever I can. It’s Wi-Fi connection dependent. So depending on your isp, router and modem setup… gaming could be seamless majority of the time or it could be the worst gaming experience.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great device just to sit back lay down on bed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great when you have strong ping and router! Economics feels great as well! The speaker is great as well! The screen is great! Everything about it is great!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. Great quality when using. WiFi can be frustrating at times.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 4 out of 5 stars

    Portal Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful screen, easy set up. Love being able to play my favorite games in hand held form.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great product missing one thing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was honestly surprised how great this product is, streams spiderman 2 on my mobile hotspot surprisingly well, comfortable in the hands. Exceeded my expectations across the board. One great flaw though, no bluetooth capabilities, and only two wireless headphones are playstation headphones that are 100+ dollars and or not even out yet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Playstation Portal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a game changer for real! I bought it for the lazy days when i really don’t want to set up in front of a tv and play games. It works really well when your network is strong and the picture and sound quality is fantastic. You can also take this on vacation and play remote as long as your PS5 is in reat mode and you have wifi where you are at. Get one if you are serious about gaming!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hardware Triumph, Connectivity Flop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hardware and Ergonomics: A Flawless Design Where the Portal excels is in its physical design. The device is essentially a DualSense controller split in half, cradling a large, beautiful 8-inch LCD screen. This approach provides an immediate and immense advantage over using a smartphone or tablet for Remote Play: it delivers the full, uncompromised DualSense experience, complete with haptic feedback and adaptive triggers. The build quality is excellent, feeling sturdy and premium in the hands, and the familiar controller shape makes for an incredibly comfortable and ergonomic long-session gaming experience. Furthermore, the screen is bright, vibrant, and displays HD content cleanly. When the connection is stable, games look great on this display, and the seamless integration of PS5 controls makes it feel like a true first-party handheld. Connectivity and Performance: The Major Shortfall Unfortunately, the Portal is hampered by the very thing it was designed to do: stream games over a network. My testing revealed significant issues, both locally and remotely. Attempting to play outside of the home using a 5G mobile hotspot resulted in a horrible experience. The connection quality was consistently poor, characterized by pixelation, stuttering, and input lag that made the device effectively unplayable for any title requiring quick reactions. Even at home, where my PS5 was connected via a LAN cable to a high-speed router, and the Portal was on the same optimal Wi-Fi network, the performance still underwhelmed. While the resolution issues could sometimes be overlooked, the unbearable input lag made competitive games, especially FPS titles, frustrating. This fundamental lag undermines the excellent hardware, turning fast-paced gameplay into a sluggish, unresponsive chore. The final drawback lies in its use case for a dedicated desk setup. Since the PS5 is already right next to the PC, there is no compelling reason to grab the Portal over simply sitting down and playing on the console natively. Moreover, the Portal's dependence on mirroring the PS5 means that games owned physically must still be loaded and mirrored, offering no true convenience over local play for those who are already nearby. Verdict The PlayStation Portal is a great piece of kit for the right audience, delivering the best portable control experience available for PS5 games. However, its complete reliance on Remote Play, coupled with the persistent, noticeable input lag—even on ideal home networks—prevents it from being a must-buy. It’s a niche device that sacrifices performance for portability, which is why it receives 3 out of 5 stars. 3/5 Stars A beautifully designed device marred by the limitations of streaming.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Super happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product Clear picture quality Fun to play. Super happy

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Ps5 handled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome the picture is big good for traveling. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Portal of a game changer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally got my hands on one and I can’t put it down! Having my PlayStation on the go with me is DEFINITELY a plus. Doctor’s appointments, my workplace and even on flights! Wherever there’s WiFi, my Portal and I will be there!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Smooth, Convenient Way to Extend PS5 Gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal Remote Player has been a surprisingly great addition to my PS5 setup. It’s designed for one purpose—remote play—and it delivers that experience with impressive consistency. The 8‑inch screen is bright, sharp, and responsive, making games look far better than I expected from a dedicated remote‑play device. Colors are vibrant, motion is smooth, and the overall image quality feels premium.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Disconnects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good disconnects from ps5 sometimes but works good when stays connected

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great when it connects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it connects to my ps5 it’s great but sometimes getting a connection is a pain. My home network is good and I am using the ps5 connection using Wi-Fi rather than wired connection, which I heard improves the connectivity. But yeah the cloud streaming is a game changer as long as you’re a ps plus platinum member. Solid to hold and use. The thumb sticks are a little higher than a standard dualsense controller so it takes some getting used to that, but overall a great product!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great Portable Ps5 Remote Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome at what it does. The most authentic way to play remotely. You just need fast stable wifi and the right ports opened. Tried to use it at a Marriot and their onsite router had the requisite ports blocked. Had to use wifi hotspot from phone which wasn't ideal.

    I would recommend this to a friend
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