Customer Ratings & Reviews

When it works, it works phenomenally. Connectivity can be an issue at times but overall very nice product.

Bought as a gift for my hubby. He works on the go and has a ton of down time great for him to take on the go. Updates make it more worth it as well.

This makes gaming so much more convenient! The device looks and feels great, and really enhances the PS5 experience if you’re looking to enjoy your games in a different location from your usual setup. Glad I made the purchase and would recommend to anyone who might be on the fence.

This is possibly one of the best pieces of technology I’ve purchased in a long time. It works effortlessly to connect to my PS5 and allows me the flexibility to play the games I want anywhere in my home without having to move the console. I love playing on the big screen but with some games this sometimes causes motion sickness over prolonged periods of intense game play. The Portal allows me to play in between, and reduces that sense of motion sickness. The quality of the handheld is amazing, and the screen is big, bright, and gorgeous. The ergonomics of the grips are fantastic. It feels exactly like a Dualsense controller despite the added distance between the left and right grips due to the large screen. Battery life seems to be pretty normal, I have had no issues with it depleting faster than I need it to. The only improvement I could suggest is the placement of the USB-C charging port. It’s a little difficult getting it plugged in under the lip of the back of the device. It would be better suited to the top of the handheld so you don’t have to “dig” to get it in the port, and it would make it easier to charge while the device is still in use. Overall, I’m extremely pleased with the Portal and I am excited to use it away from home when they bring game streaming out of beta. If you have been thinking about purchasing a Portal, do it. You will not regret it.

Being part of the portal nation, i see all these 1 stars and i think those are trash reviews. I have never seen lag in any of my games that i've played and it's been super smooth. Setup to your ps5 is super easy also. Compared to a steamdeck, you're losing in many fields, but you're winning in price of the device, not including the ps5, and couple other things. The device is very light and feels great on your hands. Steamdeck has a good feel but has a heftier feel. Portal also has no huge fan running. It's super quiet. Only bad things is there's no bluetooth support and external controller support. As a dad that plays at odd times, sound is not that much of an issue and I can just play on the device. It is great! those 1 star reviewers are probably putting their ps5 on wifi or their network is not great, but I don't have the best internet, i get 100 mbps, with my kids device, wife's phone, and the apple tv running. It's not an issue. You have to plug in your ps5 to your router for best result and not plug into a wifi extender either. You have to set yourself up for the best results. There's a reason why it's sold out.

Quite convenient when needed. There are a few things that can improved like the input lag but overall it does what’s it’s supposed to do!

The device is a blast to use. I haven’t used the steaming part yet, but have played slot of my games. Takes a few minutes to connect but after the first time, it works great.

Purchased last month and the item works as expected

Very fun addition for PS5 owners! It’s nice being able to use my TV for movies while still enjoying my favorite games on the couch! Would be great if Sony would make a standalone hand held, but this gets the job done for now. As always, bestbuy is great to work with.

Really enjoy the graphics. The connection can be spotty sometimes but overall i enjoy using it

Bought as a Christmas gift and he hasn’t put it down since awesome buy.

Okay device just to own I tried gaming away from home but keep getting connectivity issues and gave up the PS plus plan is cool able to play multi games online

absolutely love, lightweight great screen easy to understand

The item is great. have had no issues and the quality is top tier. sony did a great job.

"Portable PlayStation fun, smooth remote gameplay!"

It is extremely useful. It is a remote play so PS5 is needed to remotely access, but it connects better than any other device used for remote playing. The display is crystal clear and it keeps the viauals of the conaole so if used with a PS5 Pro it will look just as good. It also has a fearure to stream games directly from PS plus cloud.

After many months I was finally able to the Portal! This thing is awesome. It's so nice being able to play my games anywhere around the house now. It works flawlessly & it's a great addition to your PS5 setup.

Great way to game away from home. It works best if your PlayStation is plugged into an Ethernet.

I've waited for this to be back in stock and went back and forth on whether I would buy it when it was. After watching and reading many reviews over the months, I decided to go ahead and buy it and I'm glad I did! This is a good device, great screen clarity and size and the grips are just like the PS5 controllers. Sony nailed it and because of this I am actually playing my PS5 more often. A lot of the reviews mention that you need a strong connection and that does seem to be the case, because on a public, restaurant or even a hotel setting, you'll get some tearing and freezing and the connection will just drop. Plus, it'll take forever to connect on a weaker network, but other than that, this is a great device! I, like many PlayStation fans, hope that Sony gets back into the handheld games, because if this has native game capabilities and Bluetooth, it would be a super Vita or PSP!

The item itself is awesome , screen so clear , can take on the go anywhere , small and reliable , i shall go on but you get the gist! Purchase , Purchase , Purchase !