Customer Ratings & Reviews

Best Buy provided the absolute best service and quality products, the team went above snd beyond to insure my product was ready for pick up and ready, the line was moving swiftly and everyone was professional, my son loved his Christmas present and haven’t stopped playing with it since we gifted it to him

My daughter was looking for a portable tool for playing her game. Now, she can be in the living room and not stuck in her room playing.

Best thing portable gaming device I’ve ever played on

Overall, the Portal is great. It takes some tweaking of your PS5 for optimum running, which isn't ideal if you are traveling when you discover the connection is unstable. The cloud gaming access makes this a solid handheld option for PS5 gamers. The open box unit was definitely worth purchasing.

With decent wifi it is an excellent experience. Its overpriced but definitely an awesome experience. I purchase not regretted .An upgrade from the backbone.

The PlayStation Portal is a revelation for PlayStation gamers! Forget being tethered to your TV – this device lets you take your PS5 experience on the go, and it does it brilliantly. The screen resolution is absolutely stunning. Details pop, colors are vibrant, and it truly does justice to the incredible graphics of modern PS5 games. You're not sacrificing visual fidelity here; it's like having a high-quality portable display dedicated to your games. But a beautiful screen is nothing without performance, and the Portal delivers in spades. The near-zero latency is a game-changer. I was blown away by how responsive the controls felt. It's so smooth and seamless, you quickly forget you're not playing directly on your console. Whether you're engaged in a fast-paced action game or carefully navigating a complex puzzle, the Portal keeps up flawlessly. And let's talk about battery life. It's genuinely impressive. You can get a solid amount of playtime on a single charge, which is perfect for long commutes, travel, or just chilling in another room. No need to constantly worry about plugging it in. The PlayStation Portal hits the sweet spot of portability, performance, and battery life, making it an essential piece of kit for any PS5 owner. It's a true game-changer!

It's a great product unfortunately even with my fiber optic Internet any slight loss in signal results in unplayable quality and lag. I think with cloud it would have better use

Quality product. Would recommend decent internet connection throughout home, or whenever you are located. Games run smooth, but of course become pixelated due to connection. Great design and product. *Only purchase if you are a PlayStation 5 owner*

I recently got my hands on the Sony PlayStation Portal Remote, and I have to say, it's a game changer for any serious gamer! From the moment I unboxed it, I could tell that Sony paid a lot of attention to detail. The sleek design is inviting, boasting the iconic PlayStation colors while still being comfortable to hold for those extended gaming marathons. Setting it up was incredibly straightforward! It seamlessly connected to my PS5 without any hassle—thank you, Sony, for keeping things user-friendly! The remote gives you direct access to all your favorite applications and games, making it so easy to switch between them without fumbling through menus. I absolutely love the dedicated buttons for popular services like Netflix and Spotify; it saves me tons of time! One of the standout features for me is the responsiveness of the buttons. They have a satisfying click that provides a tactile feedback which helps improve my overall gaming experience, especially during intense real-time matches. The remote is also surprisingly lightweight, so I don’t experience wrist fatigue after hours of gripping it while snugged up on the couch. One of my favorite aspects has been the ability to power on my console from the remote as well; it's perfect for those spontaneous gaming moments—imagine quickly turning on your PS5 after a long day at work and diving into your immersive world without the extra effort of getting up! As for troubleshooting, I’ve faced no hiccups whatsoever. The signal range is excellent, and I can control my PS5 even from a different room, which is impressive and adds a level of convenience that keeps me coming back for more use. In conclusion, if you're a PlayStation enthusiast like myself, the Sony PlayStation Portal Remote is a must-have. It not only elevates your gaming experience but also makes it more enjoyable and comfortable. Highly recommend it to anyone looking to enhance their setup!

Great product for someone who loved PS5. Would buy again

Wonderful extension to the PlayStation 5. If you have an internet connection with low latency this is a wonderful addition. It can only stream games although some games are unable to stream due to the mirroring function this operates on. However those were indie games from the PS market. Best investment for my spouse and myself. She needs glasses normally so the size of the screen allows her to play games at the comfort of her own eyes, however the weight of the system can begin to wear in your wrist if you support the handheld with your arms or unsupported.

Product was refurbished, works great and looks brand new, will consider buying refurbished from BestBuy again in the future.

I like the idea but the controlling on actual gaming is off and you must have a strong internet connection to play

I thought about getting this for a very long time but didn't because of the price because its honestly just a glorified controller with a screen but I ironically enjoy using it more than being glued to the coach. I even upgraded my data plan just so I can also use this on the go.

I have put probably a 100 hours into gaming on this so far and really enjoy it. The only complaint I have is, if you don't have decent internet it will not play well. Other than that, I have really enjoyed it and the black looks really good.

Fun and enjoyable. It’s nice to bring the ps5 ability all over the house. Have a strong WiFi

This is the best!!! Great purchase! Got this for my bonus daughter. She loves this.

Great entertainment loving it definitely...........

As a father that constantly has to let my kids use my tv or follow them around the house to make sure they’re safe. This remote player is amazing, so addicting , I don’t even care to play on my tv anymore. I take this thing with me to work, family gatherings and even to ER visits

Bought one for my son to use around the house AKA in the restroom or sitting in the livingroom. His worked as intended. I decided to buy one for myself and take to work to mess with during downtime. I was worried about internet connection, lag and overall functionality of the device. I left my PS5 on rest mode got to work and at lunch linked the PSP to the internet and it only took a few seconds to connect. Now, the wifi at my work sucks but the games played flawlessly with no delays, lags, pixelization or disconnects. I played the downloaded ninja turtles collection from the monthly games for about 10 min and I played Star Wars Outlaws for about 20 min. No problems as of right now. Im guessing that for others that had trouble it was user error because i was ready to return mine if it didnt work as intended but it did work so i will keep this in my desk for when ive got downtime and or just need something to distract me. I will update if i have problems down the road.