Customer Ratings & Reviews

Had it for a couple days the PlayStation portal was very buggy. Part of it is due to wifi the overall experience was not good wouldn’t spend my money on this.

I don’t like it due to latency in online games like call of duty also i played offline game and it the same issue so it not work for me

bought it and it was trash kept disconecting and the visuals was choppy after one day i returned it dont waste your money not worth it

Received damaged. Best buy said they would give me a protection plan after I said I would keep it (in writing). After 2 days of phone calls, being disconnected many times, and refusals to be connected to a manager I'm done, and still don't have the warranty. Absolutely fed up with BB, I can't get a replacement guaranteed before XMAS. Closest BB is 250 miles away or I'd go shove this thing in their face. Never felt so disrespected by a company that I've spent Soooo much money with over the years. Sad but time to shop elsewhere. Buyer beware, horrible customer service!!

DO NOT BUY oprn box items they say they are in excellent condition and garaunteed to work this is not true. Complete scam!

Returned it not worth it for me. Getting old and my near sighted is more the issue.

Works good in single player game does have a very little latency amd a bit expensive for what it does

Con: Super slow, lag a lot Pro: light weight and easy to use

Terrible terrible serivce, I was told lies and your customer service agents just told me stuff to pacify me when nothing got done right accept the refund. My purchase was sent to a random incorrect address and I was told multiple times I would get my package, the PlayStation portable shipped to my correct address in Philadelphia and it was sent to Illinois. Terrible service and will never buy from Best Buy ever again. The customer service agent must of sent my package to himself because I purchased it through invoice.

I bought it as a gift for my son he opened it tried to play his game. He said that the game was lagging a lot, so it was returned.

Would not recommend wait for an actual switch like Sony portable. Have had bad visual quality and alot of stuttering on very good internet.

60hz screen is horrid, very laggy and delayed. youre better off waiting for a newer version to release with 120hz. Just glad i was able to return it

Have not been able to sync with the PS5 so have not been able to play

Lags while playing terribly even when i hardwired my playstation

I wanted to love this, but it just wasn’t for me. It works great, when it actually works. Most of the time it doesnt though

Has a big delay on the gaming experience and always give problems about connectivity.

It’s not a good product I tried for a moth and in my opinion it’s not something that you really need. No matter if u have a good internet connection the product is bad.

This is pretty cool only thing is you should be able to play different games like someone play on the portable whatever game while someone plays on the ps5 whatever game they choose to play

Ok but then it’s stopped working wish I can take it back

Pointless if you don’t have a PS5. You can play 200 games but they’re not even popular games. There’s no option to buy games either. You also have to pay $17 a month in order to keep playing it without a PS5. AND it glitches a lot even with good internet connection