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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 932 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

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81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 932 reviews
  • Rated 5 out of 5 stars

    Perfect ear buds.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise reduction is perfect. Batteries stays charge for a week with having to plug to charge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Linkbuds S

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for the price. Does everything you need it to do + more. Assuming proper seal with assorted eartips — though I’d recommend foam tips — the SQ is great: tight bass, accurate vocals/mids, though it doesn’t have the most sparkly quality to it, sometimes sounding flat and uninspired, yet is still pleasing and never fatiguing. Speaking of that, these are the only earbuds I can use that don’t make my ears hurt after extended use. My ears never feel plugged with these on, even less than the AirPods Pro which have vents on them (these don’t). I attribute it to how light it is, which also adds to its portability. Noise cancelling is great, on par with AirPods Pro, and transparency is good enough to hear the world around you, albeit a little as if you’re hearing the world through a tin can. I’ve never had a problem with battery life, and find myself going a week without needing to charge the case. The only downside to these is connectivity, which sometimes drops withh dsee extreme on, and tap to function, which can be finicky and do things when I don’t want them to, and doesn’t pick up taps when I want it to. For the price though it’s more than forgivable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johnescasa, We are glad that you like most of the features and capabilities of your Sony LinkBuds S. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. With regard to your concern, please make sure to update the firmware of your LinkBuds to improve their performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads. Bluetooth communications may be disabled or audio dropout may occur when there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device. The same issue may also occur when in places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc. Should you need further assistance, you can email us at [email protected]. Thank you for choosing Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    powerful, but longevity concerns

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound quality and feature set is quite nice. Batter life was good enough to get me through half of a day at first. after 3 or so years, they have become quite finicky, straight up shutting off randomly or getting an early low battery warning, even though the app says 50+% remaining.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sajackson,

      Thanks for sharing your review and experience with the LinkBuds S. We're glad that you like the sound quality and battery life of the headphones. It's unfortunate that the earbuds are no longer working properly. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app). It is also recommended to charge both earbuds sufficiently. Resetting and initializing the headset may also help resolve the issue. Please refer to the steps on these links:

      https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html

      https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

      Hope this helps. If still not resolved or you need further assistance, please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great fit and great audio!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very picky about my earbuds and headphones and with a larger right ear opening, I wanted something which would stay fit even when I am running or carrying out intense activities. I tried so many ear buds but then eventually was very much satisfied with these LinkBuds S. The best thing about this earbuds is that once you put it in and twist a little bit, it hold into the ear opening just perfect for it to do its job. And as far as audio quality goes, Sony has never put me down! Strongly recommend for those who love good audio and a proper fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SanketS, awesome! We're so happy to know that you are enjoying our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Reliable ear buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable ear buds with great sound quality. Only downside is the noise cancelling could be better at times; additionally, bluetooth will oddly cut out at times.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback on the WFLS900N, Hambone. We're glad to hear you appreciate their reliability and sound quality.

      Regarding your experience with noise cancelling, several factors can affect its performance, such as the fit of the earbud tips and regular maintenance. Ensuring the earbuds fit securely and trying different tip sizes can enhance both comfort and the effectiveness of noise reduction. Also, keeping the sound output holes clean from dust or earwax helps maintain optimal audio performance and noise cancelling functionality. Noise cancelling performance can also vary depending on surrounding sounds, as the technology is most effective at reducing consistent ambient noise and may not eliminate all types of background sounds.

      For Bluetooth connection dropouts, wireless earbuds can sometimes experience brief interruptions due to interference from other devices or obstacles between the earbuds and your phone. To help minimize connection issues, ensure your device’s firmware is up to date, keep the earbuds within range, and reduce sources of wireless interference when possible. For persistent issues, resetting the earbuds or re-pairing with your device can also help.

      We appreciate your honest review and are continually working to improve our products and user experience. If you have ongoing concerns, our support team is available to assist further.
      Thanks for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    A strong 2nd place

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So at this point I have tried headphones from Apple, Google (1st gen) Samsung, JLab, and Sony. Without drawing this out too long, here is my conclusion: Best sound quality was Apple. Could also connect to anything. However apple’s ear tips have a fit that takes some getting used to. If you want an earbud with a traditional in ear tip, great sound, good bass, and don’t plan on using them with your TV, these are the best. Only complaint I have is that the ambient sound function cannot be turned off for calls, so you just have to hear background sounds during your call. That seems like a big oversight in design.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi freddo98,

      Thank you for the purchase! We're glad to hear that you like the bass sound quality of the Sony headphones. We recommend using the Sony headphones connect app to adjust audio settings depending in your preference. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion.Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great, they are surprisingly comfortable even after extended periods of use, and the ambient sound feature works better than I expected. My biggest issue with them is the battery life. For me the battery lasts between 5 and 6 hours for each earbud before needing to recharge. The case holds about 20 hours worth of power for both earbuds. Despite this, they do charge fairly quickly allowing me to get about an hour of use after 10-15 minutes of charging. Another feature that is not included is wireless charging, requiring you to charge the case via USB-C cable. Overall, they are a very solid pair of earbuds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrSam, Great! We're glad that you like the sound quality and comfort. We're sorry if your having some difficulty with the battery. Sony values the opinions of customers and is always striving to provide the best experience possible. 

      Please ensure that the software is updated. You can also perform a reset and check if the problem persists.

      If this does not help, please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely, Erin Sony_US

  • Rated 3 out of 5 stars

    Performance depends on how you plan to use them.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could give these a 5-star review, but there are a couple of issues that prevent me from doing so. What I like about these are the excellent ANC functionality, great sound quality, and comfort. They're leaps and bounds above the JBL's they replaced in these aspects. What I dislike is the shorter Bluetooth range and battery life compared to the JBL's. Sony claims up to 6 hours with the ANC on, but the best I've gotten from a full charge is about 4 hours. Bluetooth range is about 25% less and head position makes a big difference. I'm an auto technician by trade, and sometimes find myself contorted under a dash and these will often lose connectivity, even with my phone only a few feet away, whereas the JBL's never did. For most people, these will likely be just fine, but they're a bit lacking for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandallE, Thank you for sharing your experience with the Sony Linkbuds S. While we're glad that you are impressed with the noise canceling feature and great sound quality, we're sad to hear that battery performance is not what you've expected it to be.

      To improve the battery performance, make sure to keep your device up to date with the latest firmware. Again, we'll take your comments and input as feedback as it can help us improve in the future.

      Regards,
      -Craig Sony_US

  • Rated 4 out of 5 stars

    Nice Buds, Great Sound for the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, high quality, much better than my Samsung earbuds, several nice sound features. Sound Quality is excellent. Wireless and Bluetooth are excellent and easy to connect. Battery Life is long lasting even using all the features. Durable and sweat resistant. Read some complaints about fit and using for workouts. I have had no issues, running, biking. Once you find the right buds the fit is perfect and natural feeling. Overall, a very nice product. Bought on sale so definitely worth the price. My only complaint would be the noise cancelling, its good but there is still some outside bleed thru, even after waiting for a few weeks and calibrating the noise cancelling feature, also be careful when adjusting buds in ear, the side buttons are very sensitive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi chunkymonkey,

      Fantastic! We are truly happy to know that you are satisfied with the exceptional & customizable sound quality, reasonable price, fast Bluetooth connection, long-lasting battery life, durable & very comfortable fit design, and superb performance of our LinkBuds S. We truly appreciate your feedback with the noise canceling and touch control function of these headphones.

      The Noise Canceling function of our LinkBuds S is most effective for low frequency (bass) noise, such noise made by vehicles or air conditioning, but not all sounds can be completely canceled. For optimum noise canceling experience, you may try our suggested troubleshooting steps using these articles:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278108
      https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537734.html

      With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places.

      If there's something we can do help or you may need information with our product in the future, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you so much for your purchase and for choosing Sony!

      Best regards,

      Romeo Sony_US

  • Rated 4 out of 5 stars

    Only 1 small complaint...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have great sound quality and are tiny. Very comfortable to wear all day. I tested the mic for phone calls and they great. They really rival Airpods pro for phone calls and that surprised me considering they're so small they basically disappear inside your ears. My only knock on these and the reason for 4 stars instead of 5 is the lack of wireless charging. How can a company design a premium earbud, charge $200 for them and not give you the option for wireless charging? It makes no sense. make a wireless charging case at the same price point and these would rank right up there with the best!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thisguy,

      Thanks for sharing your review and experience with the LinkBuds S. We're glad that you like the sound quality, comfort, and design of the headphones. Your feedback about a wireless charging function is greatly appreciated. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Please fix the touch controls.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent earbuds from Sony that are great on every level EXCEPT the touch controls. Bro, my earbuds will be connected and the touch controls literally will not work. Gonna exchange them tomorrow but other than that, they are excellent in every way.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QuincyB, While we're glad you like the overall features of your new Sony Linkbuds S, we regret to hear you're having an issue with the touch control. If the touch control or the headset does not operate properly, please follow the troubleshooting steps on the link below to resolve the issue.

      https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537677.html

      If you still have the unit and need assistance, please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      Sam Sony_US

  • Rated 4 out of 5 stars

    Good but not great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, good comfort, good battery life. Odd texture on the case, but seems to be slowly going away. Good for the price, but nothing really stands out.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback on the WFLS900N, Kenny. We're glad to hear you appreciated the sound quality, comfort, and battery life. We're happy to know the texture on the case is improving over time. At Sony, we strive to provide great value, and it's helpful to hear your perspective on the price. We're always looking to enhance our products, so your feedback is invaluable to us. If you have any further comments or suggestions, please feel free to share them.
      Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Great Choice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. My son enjoys them. The battery last for a long time. Haven’t had any issues with them. Would recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Initial buy = good bang for your buck

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for music heavier on the bass. Noise canceling is amazing compared to the Raycons I used to own. A little more that a year without any problems but now they disconnect from time to time while being used, the Bluetooth will also connect even though the buds are in the case and now the left earbud dies in under 30 minutes

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great noise cancelling for the price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling. Acceptable sound quality (You usually can't have both). A little fussy with Bluetooth connection but controls work consistently, almost a little too responsive. Put these on and you can still hear conversations but the room noise is drastically reduced. I am a little older and find these helpful to make voices more clear in heavy background noise almost I expect the way a hearing aid would. New user so not a lot of experience with battery life yet but so far very happy with them. Small and comfortable. These aren't going to be audiophile HiFi sound but most people using noise cancelling understand that is the downside of noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stosh,
      Thank you very much for your time writing this awesome review. We highly appreciate this one. We are pleased to hear that you are satisfied with the quality and performance of our Sony WFLS900N. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Marco Sony_US

  • Rated 5 out of 5 stars

    Sony Link buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely outstanding ear buds, connects very fast. Extremely comfortable and the noise canceling is otherworldly for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RandyV,
      Great! We are truly delighted to hear that you like the comfortability, easy to connect and the noise canceling feature of your new Sony - LinkBuds S True Wireless Noise Canceling Earbuds. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent sound quality!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound performance and noise reduction. Beat iPods hands down! Just wish the battery life was better. I use them daily for ~ 4 hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, Neil!

      We are absolutely thrilled to hear that you are experiencing the excellent sound performance and noise reduction of your WF-LS900N/B LinkBuds S. It's wonderful to know that they have surpassed your expectations, especially when compared to other popular earbuds!

      We appreciate your honest comment regarding the battery life. We designed these earbuds to be incredibly compact and lightweight for all-day wear, and we understand that this is a compromise many manufacturers face when balancing size with battery capacity. The LinkBuds S are officially rated for up to 6 hours of continuous playback with noise cancellation on, plus an additional 14 hours from the case.

      Since you use them for about 4 hours daily, we are glad they cover your listening session. We hope the quick charging feature (up to 60 minutes of playtime from a 5-minute charge) helps bridge the gap when you need a quick boost!

      Thank you again for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great buds!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding buds, especially for the price. Paired easily with an apple phone out of the box. Purchased these to replace beats buds that cost more and sounded terrible

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Artemis,

      Thank you so much for the five-star review! We're really happy to hear you're enjoying the Sony LinkBuds S and that they're a great fit for your listening needs. We designed the LinkBuds S to deliver a high-quality sound experience in a comfortable, lightweight design. It's fantastic to know that you've noticed the difference in sound quality and found the pairing process with your Apple phone so seamless. We truly believe that great audio shouldn't come with a high price tag, and your feedback validates that.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best bugs

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent item I love them so much I take them everywhere with me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HenryG, Thank you for the positive review! We're thrilled to hear that you love your Sony Linkbuds S earbuds and take them everywhere with you. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Better at $50 off

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headphones. At full retail I'd expect wireless charging given that it is standard amongst competitors. Do have to charge the case a bit more often then I would like, but headphones themselves have amazing battery life even with ANC on. ANC is good, blocks most noise. Do note I mostly use these in an office environment or at home and almost never use them elsewhere. Ambient sound is pretty good when you're not having a conversation, but when you do it's an odd experience. Listening to music is a great experience, if you are listening to something that is not bass heavy. On sale they are a good value. At full retail, consider them, admire them, and hope they go on sale so you don't purchase them at full price. 4 Stars because I got them on sale, otherwise they are a solid 3. 3 because they are better then most, but most others (at the same price point) offer rival sound and are more feature rich.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JzlC,

      Thank you for the review and we're glad you like the battery performance and noise canceling of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing Sony!

      Regards,
      David Sony_US

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