Customer Ratings & Reviews

Hi Ajbb,

Thank you for your review. While we are pleased that you are satisfied with the overall performance of our LinkBuds S, we are sorry if you are having a connection issue when playing LDAC audio. When you play audio with LDAC, data transmission volume increases. If you are not satisfied with the sound interruption caused by this, set the Bluetooth Connection Quality to Priority on Stable Connection. ref: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00264224

You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00097458

Your input with the customizable touch controls is truly appreciated. You can actually change the function assignments to the touch sensors of the left and right units using the “Sony | Headphones Connect” app. For example, the music playback function that is assigned to the touch sensor of the right unit in the factory settings can be changed to the touch sensor of the left unit. You can also change the settings that do not assign the music playback function, noise canceling function, Ambient Sound Mode and playback volume adjustment function, etc. For reference, you may check out the following links:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539058.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

If there's anything we can do to help or you may need more information/technical assistance with our product, you can always contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for the 4-star review and for choosing Sony!

- Romeo

Hi KoryS,

Amazing! We are extremely pleased to know your satisfaction with the incredible sound quality, exceptional noise canceling function, long-lasting battery life, and amazing features of our LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi SpectreArrow, perfect! You've certainly made a great choice! We're truly happy to know that you're satisfied with the amazing performance of your LinkBuds S. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo

Hi Theodore, We are glad that you like the sound quality of your Sony LinkBuds S. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for your purchase. Enjoy! Vincent

Hi Chris,

Fabulous! We are truly delighted to hear your satisfaction with the exceptional sound quality, long-lasting battery life, very lightweight design, and superb performance of our LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi JPBEFX, thank you for taking the time to share your feedback regarding the LinkBuds S. We sincerely apologize for the difficulties you've experienced after the update, particularly with the battery life during phone calls. We understand how frustrating this situation can be.

To address the issue, you can follow these troubleshooting steps:
- Clean the sound openings and microphones using a soft, dry cloth or a cotton swab.
- Consider resetting and initializing the LinkBuds.

Reset: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
Initialization: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

Your unit comes with a 1-year warranty. If assistance is needed, we suggest reaching out to our technical support team. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for letting us know about this issue.
Best regards,
Stephanie

Hi Cam821, Amazing! Your recommendation means a lot to us! We're glad you like the comfortable fit, excellent sound, and great noise cancellation of your Sony Linkbuds S. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi AlejandroA, Thank you for the positive review! We're delighted to hear that you're enjoying your new Sony Linkbuds S. Make sure to follow the steps on this link to seamlessly switch between devices: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000843201.html

Should you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Hope this helps and thanks for choosing Sony! -Sam

Hi SAE3,

Fantastic! We are thrilled to know that you love our LinkBuds S and that you are satisfied with its very comfortable fit design, exceptional noise canceling feature, long-lasting battery life, and superb performance. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Thank you for your fantastic review, EspeditoH!

We are so thrilled to hear that you love your WFLS900N headphones. It's incredibly rewarding to know that you would confidently recommend them to your family and friends. We designed these headphones to provide a premium and immersive listening experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi Orion, we're glad you like our product! With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you very much for choosing Sony! ~Earl

Hi MirandaM, we're glad you are enjoying your LinkBuds. We're sorry to hear that you have an issue with the batteries of your Sony unit. Please isolate the issue by following this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=battery

If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

~Earl

Hi Shantoiiii,

Thank you for the perfect star review. We are so happy that you are satisfied with the excellent performance of your new LinkBuds S. We truly appreciate your feedback regarding the comfort when using the headphones.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thanks again for the 5-star rating and for choosing Sony!

- Craig

Hi Missle,

While we are glad to hear your satisfaction with the very comfortable fit design of your LinkBuds S, we are really sorry if you are experiencing some issues. This is certainly not the news we'd like to hear from you. For noise or unusual sound, let's try to isolate this problem by performing troubleshooting using this Help Guide link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

I hope this helps.

With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Should you need more technical assistance/information, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi Projectp,

Thank you for the purchase! We're glad to hear that you like the comfortable design of the headphones. We do apologize for the inconvenience. Technically you can use only one unit of the headset. You can remove one unit of the headset from the charging case and use the unit by itself.
In this case, only the unit that has been removed from the charging case will turn on. Thank you for choosing Sony!

-David

Hi BetterLuckNextTime,

While we're glad you like most of the features, we're sorry that you're having issues with your LinkBuds S and you you feel the battery power does not last long. The rate of battery consumption may vary between the left and right earbuds depending on the settings of various functions and the conditions of use. This is not a malfunction. Also, if you set the some functions (such as the Equalizer, DSEE Extreme, Noise canceling function/Ambient Sound Mode, Speak-to-Chat, Function to launch the voice assist function by your voice, Service Link, and Sound quality mode during Bluetooth playback: Priority on sound quality), the available operating time of the battery becomes short.

If you run these settings at the same time, the available operating time of the battery becomes even shorter. For more information, we do have good information in this link if you feel the available operating time is short, the battery power does not last long: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

We regret to hear that the unit had to be returned. We hope that you will shop Sony again in the future.
Thank you for your feedback.

Regards,
Jess

Hi AndrewB,

We're glad that you like the sound quality of the LinkBuds S. It's unfortunate that you are experiencing battery issues. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).

Please note that usage hours may vary depending on the settings and usage conditions. You may refer to this link for more information:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html

You may also find the troubleshooting steps on this link helpful:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

If the headphones are not working properly, reset and initialize the headset. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to [email protected].

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi DemetriusS,

You made the right choice with the Sony LinkBuds S! We're glad that you like the comfort and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi NewXM4user,

Thanks for commenting. We are thrilled to know your satisfaction with the compact & very comfortable fit design and superb performance of the LinkBuds. We truly appreciate your noise canceling feature comparison between these headphones and our XM4. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi SammiG,

Perfect! We're thrilled that you are enjoying the noise canceling function of the LinkBuds S. Thank you for choosing Sony!

-Ralph