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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1476 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers find value in the Platinum Wireless 7.1 Virtual Surround Sound Gaming Headset's exceptional sound quality and comfortable design. Many appreciate the long battery life and wireless convenience, although some experienced connection issues. While the immersive 3D audio is praised, a few users noted the headset's weight and price as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,476 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headset for quite time PS4 gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Platinum headset works great with the PS4. All the game sounds and voice is transferred to the headset. Game sounds are in the 7.1 surround and other people in the room can't be bothered. Mic volume is adjustable via the PS4 settings. Headset is comfortable to wear for extended amount of time when adjusted properly.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    A cut above the others!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony Platinum headset is great for long gaming sessions with crisp clear sound and very comfortable. I have never had any lag on with the sound or any hiccups or interruptions with the connection. The companion app on the PS4 lets you set custom sound setting for games, movies, and music. If you have a PS4 Pro, I would recommend this headset.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have everything that is PlayStation. So you know I had to get these. These are way better then the golds. A must have for the pro and vr.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Much better than gold!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is MUCH MUCH MUCH better than the gold headset. I've been told I sound better too over the mic. Construction is better as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Headset !!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headset. Clear and crisp quality of sound. Playing BL3 is super fun. If you download the headphone app you can preset the headset for certain games as well. It a bit heavy, which is good since it doesn’t feel like it will fall apart (the ears definitely feel it after few hours though). No other complains.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headset for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, long lasting battery, and great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Solid choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are pretty good sounding and comfortable but they are not on the same level as the the Astro A50s in sound and convenience ( easy quick mute and the large rocker for game or chat volume). They are much cheaper, though. Probably the best choice around $100.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headset for playstation 4 pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this headset has good placement of buttons an volume control is excellent loud an clear. Has no protruding mic but built in mic. That works excellent,no complaints.headset battery last all day.and you can plug in to charge battery,an not get cut off from using it,while charging.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Platinum Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do a great job at making the game surround you and being able to hear every little distinct sound! I can hear everything!!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Better than the Golds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is sooo much better than the Gold headset. I purchased one gold headset and it lasted me two years so i figured i would purchase it again. Big mistake, within a month my gold headset broke so i decided to move up to the platinum and have been happy ever since. Sound is beautiful and crisp and they are very comfy.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Wireless

    Rated 4 out of 5 stars

    Great option if wireless is your go to..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy these headphones very much. Before I purchased these I had a pair of wired ones, which lasted me some time until they started to short out.. I’m very happy I decided to purchase these I like the comfort and appreciate that it’s wireless

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    I Like

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones got alot of mixed reviews but I believe they served the purpose from what I was looking for. Their comfortable and provide immersive sound while gaming. The build quality is excellent as well. I was able to price match them with Best Buy's awesome team so all is well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best headphones I ha e bought. Sound is amazing and the hidden mic is great. Nice not having that in the way.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Working just fine

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these during the holidays as a gift for my husband. Spent about $60 on sale. He says they are comfortable. They clearly blockout noises as he constantly ignores when he’s being called on. He’s either faking it, or they do provide great sound quality for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Range

    Rated 4 out of 5 stars

    Pretty good but range isn't as good as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good but the range is worse than my older set of Gold series headphones that I had to replace. Also, the toggle switch flops around a little and you can hear that sound in your ear sometimes. But overall a nice headset.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headset for the PS4.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to get the best audio experience from your PS4, then these are the headphones for you. The app that allows developers to tune the headphones to their specs is the game changer. Also the metal band over the top adds the durability the next tier lower set lacks.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to a few stores to find this and I wasn’t disappointed. They are great for gaming and everyday use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously owned the pulse and they had worked amazingly. Sound quality is amazing, it doesn't have as many options as the pulse but it sounds really, not too heavy on the head and really good batter life. Doesn't connect as quickly as the Pulse.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are nice headsets very good sound quality and overall good quality what more to expect from Sony!!!

    I would recommend this to a friend
  • Pros mentioned:
    3d audio, Sound quality

    Rated 4 out of 5 stars

    good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sounds quality is good. I had astro a50s but they had to many problems. these dont have the bass that the astros had but everything else is spot on. 3d audio is kool but limited to certain games. I have had no problems with this headset.

    I would recommend this to a friend
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