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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 639 reviews

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95%
would recommend
to a friend

Customers are saying

Customers are impressed with the PlayStation 4's performance, condition, and price, frequently citing its smooth operation and excellent value for a refurbished console. Many also praised the console's graphics and ease of use, finding it easy to set up and operate. While some noted the absence of a headset, the overall experience was overwhelmingly positive, with many stating they were pleased with their purchase. The warranty offered also added to customer satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 639 reviews
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Could never tell the different that it's refurb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this due to the first blizzard of 2016 here in NYC, since I knew I would be house bond. Totally worth it to go with the refurbished ps4. It looks and runs perfect and you save 50 bucks! If your hesitant on getting the refurbished because it's not new, do not be!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hands down the best gaming console out there!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation 4 kills it! Controller is amazing, the games are amazing, and the look of it it is simply gorgeous. 10/10!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for a Refurbished Model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase proved to be a viable option for me. I priced matched my purchase against a local competitor which allowed me to create a bundle I wanted. My only draw back is the slight hum it makes when it's on for a while, but other than that my partner and I are having a kick playing BroForce!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not so great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had the system for a month and already had to send it in to Sony to be fixed after the return policy was up the day prior to the system breaking. 14 days is way to little time for a return policy BestBuy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Headset

    Rated 5 out of 5 stars

    This is my 2nd PS4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first PlayStation 4 was for Christmas then traded in because I really wanted to go back to Xbox, nothing against PlayStation I was just really used to Xbox. I really love this console over all. The fact that it was refurbished cut the price down which made this a even more of a better decision for me. When it said Refurb on bestbuy.com I was weary because I thought it was Best Buy worked on which is okay but I always like things fixed from the company in which they came. When I got to the store it was a Sony Factory Refurb. I picked that up right away and took the last one that they had. The checkout process was easy as ever (as usual) then walked out and set it up. The one thing that I would wanna note that is very important to the people who play games online is that the refurb PlayStation 4 console DOES NOT come with a Mono wired headset for online chat. I already had a PS4 headset from my last one so it was not something that effect me but it might effect you.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You always have the worry when you order something labeled as "refurbished". I chose to wait until over a month before I made a review, just in case anything were to go wrong. So far my PS4 works wonderfully. There are no marks or signs that it was used or ever broken. It also has a 1 year warranty, which was my selling point. I absolutely love the ps4 system. Especially going from an Xbox 360. Great console!!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Great deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually missed all the Christmas sales on bundle packages and didn't really want the games they were offering anyway. I was looking for a GTA5 bundle and it would have been more expensive to buy a different bundle and GTA5. After searching online, I discovered what a great deal this unit was. Yes it is refurbished but I ended up with the bundle that I wanted for way less than I would have paid otherwise. Great deal and works flawlessly. It also looks brand new!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Refurbished Unit, No Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little sketched out to purchase a refurbished unit, but the warranty was the same so I pulled the trigger. So far there have been no problems with how the system operates. I feel confident with buying a refurbished PS4

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Headset

    Rated 5 out of 5 stars

    No problem whatsoever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product because it's the cheapest alternative to get a ps4. I was not disappointed. Only thing missing compared to buying new is the Sony headset, but I wasn't really going to use that anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Headset

    Rated 5 out of 5 stars

    Refurbished ps4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a great deal on the ps4 than refurbished is the way to go. The only downside it that it doesn't come with the headset but that is easily replaceable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    happy with purchase, looked like it was never used. no problems and came with a 1 year warranty that includes labor.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had wanted a video game system for a long time but didn't have the money for one. When I was able to afford one and saw the refurbished one on sale in store, I went in and investigated. I talked to an associate who said it worked as good as one purchased straight out of the box and he wasn't lying. It has worked perfectly for me. It was an easy set up and I'm super happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Refurbished works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this PS4. I bought a refurbished one and it works great! The graphics are incredible and the controller is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use, Price

    Rated 5 out of 5 stars

    Just as advertised!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lets face it. It is always a little scarry when buying a refurbished product. I purchased this online for my son. Was a great deal cheaper than a new ps4. Low and behold it came in the mail a couple of days later and although it was not in an original sony platstation box there was no signs of wear. Works like brand new! Way to go best buy!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Amazing PS4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing gaming experience with space of 500 Gb. Games run smoothly with good graphics. Now planning to purchase a VR

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best Game System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a PS3 since the day it came out and when the PS4 came out I didn't really pay any mind to it since all I used it for was to play either Fifa, COD or watch netflix. When I finally decided to purchase it, I wasnt really too sure of what to expect from it since I don't really play a lot of games. Since the day I bought it I use it everyday and play games on it. The graphics are amazing and there are a lot of upgrades from the PS3 which make it unique. I would buy this platform over Xbox 1 any day.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Referb works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always leery about buying refurbished stuff but bought a referbished ps4 and it works great. Save a lot of money too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Seconds Thoughts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I decided to upgrade my current player status (barely PC) I went straight to this PS4. I had second thoughts on buying refurbished, but soon enough all those clouds went away. No problems, so far works perfectly well. This console provides fun for all the family (thre girls between 4 and 11), my 80 y-o father (yeap...he rocks) and myself (43). Excellent choice over which right now I have no second thoughts. Long Live Sony.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fantastic price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't complain for refurbished unit. Works as good as a new one. Service was also good - controller had a problem and Bestbuy just replaced it with a new controller.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Value & Awesome System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this refurbished system for myself and immediately found it in new condition and worked just the same. So far I have not had many issues with it, however, when it gets updates it can change some of the volume settings which have to be changed back prior to the updates. Other than that, it is a great product.

    I would recommend this to a friend
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