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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2426 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers find value in the UBP-X700/M Streaming 4K Ultra HD Blu-ray player's excellent picture quality, ease of use, and 4K and Dolby Vision support. The player's compact size and reasonable price are also appreciated by users. However, some customers have reported occasional performance issues, and have expressed concerns about the remote control and limited streaming app availability. Some customers have also reported freezing issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 2,426 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Blu-ray player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than our older Blu-ray player that we replaced. And the best part is that it automatically integrated with our sound bar where our old one never would. Picture quality is excellent as well.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    DVD player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent dvd player. Great sound and picture. Would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Blu-ray dvb player +++++

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new high end dvd player. Better quality than pur older 1 by far

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Trwaming like a river

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A unit neatly pack together just great beautiful colors sounds so rich with a good receiver what canI say good things a;ways outshines the rest..I love it,

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Superb up converting Blu Ray Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent 4K and up converting Blu Ray and DVDs. I have an extensive collection of DVDs and they look as good as Blu Rays on this machine. An excellent value!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony UBP-X700 DVD Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great match with my Sony Bravia TV. I’ve only had it for about a month. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 4K Blu-Ray player

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife needed a better DVD player for her 4K TV and found this from Sony, great price and features, hooked right up and the wife is happy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    A decent player with issues

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This player is mostly fine but it gags on triple layer 4k discs. It even has some issues with layer changes on regular Bluray discs. My experience has been either complete lockup of the player or it will freeze for a non-insignificant amount of time and skips ahead a few seconds or minutes. You'd think since this is a Sony player, the company who developed Blu-ray, they would be able to make a player without these issues. Outside of this, it outputs a great picture even with regular Bluray discs which it upscales. I wouldn't buy this unless it's heavily discounted.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Remote Not Working

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote control that comes with the “4K Ultra BluRay DVD Player” seems to not work when it comes to the “Volume” control buttons nor the “Mute” button when pressed.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reviewing, we are sorry to hear that the remote control for your player is not working properly as it should be, to make things better and turn this into a more positive experience, we would like to advise some troubleshooting steps to see if the issue corrects.
      1- Reset your remote control, take the batteries out and press every button twice to discharge the unit, then put the batteries back in (make sure those are new batteries) and test.
      2 - Power reset your player, you can unplug from the power and wait 2 minutes, plug it back in and test again
      3- If you have an external audio device connected to the player like a sound bar or AV receiver, disconnect and verify if the buttons are working.
      If you notice the issue still remains, please contact our support line at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
      Thank you for choosing Sony! Regards. - Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Excellent value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for the money. Synced seamlessly with our tv. Produces an incredible picture. Will typically glitch once when viewing 4K blu-ray.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby vision

    Rated 5 out of 5 stars

    DVD player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DVD player works great. Had assistance from Geek Squad for installation which was very helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does everything one would expect it to do. Picture quality is excellent with Ultra Bul-ray, Blu-ray and even my old DVDs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Reaching another level.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bluray player is as advertised. Easy setup internet capable with several other features available.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 4K blu-ray player!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding product that has exceeded expectations so far! Definitely worth the purchase price if you still enjoy physical media!

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 3 out of 5 stars

    Not worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works when it wants it to. Freezes on multiple movies and if you dont use it for a couple days you have to unplug it and plug it back in just for it to turn on

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sony4k, thanks for the taking the time to share your experience with the Sony - UBP-X700/M. We are sorry to hear that the player is freezing on multiple movies and that you have to unplug it for it to work. This is not the experience we want you to have, here are some steps that can help you in resolving the problem:
      1- Set the BD-ROM 24P Output to Off, you can go to Setup > Screen Settings > BD-ROM 24P Output > select off.
      2- Make sure your player has the latest software version, by accessing Setup > Software Update > Update via internet
      3- Perform a Factory Data Reset, again in Setup > Resetting > Reset to Factory Default Settings > All Settings > Start. Once completed you need to turn off the player and then turn it back on, and complete the initial setup.
      We really hope these steps can resolve the problem for you! If the situation persists or you may need more information, please email the information below to [email protected] so we can better assist you. Full Name: Best Buy Username: Telephone Number: Model Number: Issue/Concern: Thanks for choosing Sony, regards. - Dominick Sony_US

  • Pros mentioned:
    Dolby vision, Picture quality

    Rated 1 out of 5 stars

    You get what you pay for.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two things that are bad about this player. 1 is annoying, the other is inexcusable. It has dolbyvision but you have to change the settings on the player on or off before playing a dolbyvision movie. Thats the annoying one. 2, it freezes on triple layer disks which is the inexusable one. We buy these to get superioir picture and sound above streaming and then we buy a data filled disk that highlights the difference between the two, it becomes unwatchable.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Bit pricey but good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has good upscaling and does everything it needs to plus some extras. Only complaint is the price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as "open box" excellent. I have not been disappointed. It works great and I saved myself a few bucks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 700 4K

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 800 player broke, i got this 700, seem this one it's very good too at good price, i enjoy my movies on ot

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Should have done it a long time ago

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfectly right out of the box (As expected). It took about 5 minutes to remove the old one snd setup the new one.

    I would recommend this to a friend
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