Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2426 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers find value in the UBP-X700/M Streaming 4K Ultra HD Blu-ray player's excellent picture quality, ease of use, and 4K and Dolby Vision support. The player's compact size and reasonable price are also appreciated by users. However, some customers have reported occasional performance issues, and have expressed concerns about the remote control and limited streaming app availability. Some customers have also reported freezing issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 2,426 reviews
  • Rated 4 out of 5 stars

    After one month.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, so far. Disappointed that it doesn't use RCA plugs for audio out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeviC, We're happy to hear that you like the overall performance and features of this 4K Ultra HD Blu-ray Player. Your feedback is extremely important to us and is very much appreciated. Unfortunately, it doesn't support RCA jacks for audio out. This unit features HDMI Output (2), Coaxial Audio Output (1), USB Input (1), and Ethernet Connection (1). Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Blu-Ray

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that this player plays the DVD's that I currently have and I can't wait to see the diffecence when I actually purchase Blu-ray movies.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buy the Panasonic

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works but I bought the similar priced Panasonic and I recommend the Panasonic over the Sony.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 3 out of 5 stars

    Not good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was good at first ,then a week or two later it kept on freezing on me. Back to the store I went to return it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement Blu-ray player

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace my older Blu-ray player that would no longer recognize a Blu-ray disc. Works like a charm. I need a bit more time to get accustomed to the controller, but I'm getting there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4K player

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been an excellent choice. It is performing in an excellent manner much to my deight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all-format device.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and works well. I wanted to play all disc formats, have digital sound out, and play a USB thumb drive loaded with MP3’s. This unit does it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only The Best

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a B-Day Gift for our son. Last year's B-Day Gift for our son was a 65" 4k Ultra TV. Because we always went the Very Best, we always shop only at Best Buy. And in my opinion, Sony is the Very Best for our family.

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 3 out of 5 stars

    50/50

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s been having a lot of Glitches usually never have any problem with Sony . Not sure if I’m keeping this or taking it back

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    slim and handy works simply

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have needed this handy Blue ray player for a while, it was much needed in our family especially for the old cd's. Fit the needs perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Blu ray

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a sale item when I bought it and seems sale price should be more accurate for quality then what full price would have been. Over all not complaining with the quality and use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you..thank you..

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and exceptional customer service @ Best Buy! Would have bought two more if it was less than $150 or senior discount..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent little player!

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for 8 months now and it works like new! The disk ingress and egress still work flawlesly and it's nice and quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Sony product.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony Bluray delivers a great picture. Easy to operate and rxtremely reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No surprises

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this 4k Ultra Blu-ray player as a CD transport and performs well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old Reliable

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave my Sony Blu-Ray player to a friend, and I replaced it with the newest version of the same thing. This player is easy to use, and never temperamental. It's a safe buy.

    I would recommend this to a friend
  • Cons mentioned:
    Streaming apps

    Rated 1 out of 5 stars

    Disappointed with product

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice DVD/Blu-ray player. The streaming is terrible. The device freezes often. Many times cannot watch an entire movie without it freezing. Just recently the entire device stopped responding. Will not even turn on any longer. I am extremely disappointed that a Sony device would provide such a poor user experience.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gatherer, we're sorry to hear that you have an issue with your Sony unit. Please make sure that your Blu-ray Disc player has the latest firmware installed. You can check this link for more details:

      https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/downloads

      If the freezing occurs during streaming, please make sure that your internet connection is stable. You might also want to try using a wired connection instead of Wi-Fi to see if that improves performance. The picture skips or freezes when playing a Blu-ray Disc movie, please follow this link to isolate the issue:

      https://www.sony.com/electronics/support/articles/00008473?utm_source

      If the issue persists, do a factory reset to your player by following this link:

      https://www.sony.com/electronics/support/articles/00089497

      If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

      ~Earl Sony_US

  • Cons mentioned:
    Performance

    Rated 3 out of 5 stars

    Get a replacement

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to get a replacement player, because the first one I bought broke down after 5 days. It would go on for five seconds, and then shut down. Let's see how this new one works.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome 4K Ultra HD Player

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This play is awesome. We love the navigation controls and the "instant play" when we insert a disk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked beyond my expectations, it works great. I am happy that I bought it.

    I would recommend this to a friend
Sponsored