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Customer Ratings & Reviews

$349.00
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Comp. Value: $379.00

Customer reviews

Rating 4.6 out of 5 stars with 3131 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers find value in the UBP-X800M2 Blu-Ray Player's exceptional picture quality, 4K capabilities, Dolby Vision, and upscaling features, as well as its ease of use and reasonable price. However, some customers have expressed concerns regarding the player's reliability and limited streaming functionality. Additionally, some find the absence of a front display and the basic remote control to be drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 3,131 reviews
  • Rated 1 out of 5 stars

    Won't play some 4K discs

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this thing a year ago. It was fine for several months, but now if there is so much a shadow of a dust particle on a disc, this player freaks & stops playback. Remove the disc & clean the disc thoroughly 10 freakin times, unplug the unit, plug it back in & it still won't play. Every movie night needs a plan b.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great 4K player. Excellent colors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent colors. Player is one of the heaviest I have owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good player that supports ultra hd, bluray, and dvd movies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An outstanding brand!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance and picture quality. The Sony brand always delivers an outstanding video, audio, sound, I recommend to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 4K Ultra HD Blu-Ray Player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb match for our home theater. Thank you Matt Nedwick!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Froze too many times so returned

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system froze too many times so I returned it for a better model. From day one the system would lock up or freeze to the point I had to pull the plug! Pressing the physical power button for 20 seconds did nothing. Trying to eject the disc and it would freeze up. Streaming video was great but anything with a disc would freeze.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good to stream.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to stream if your TV doesn't provide for streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the product and the customer service

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Freezes about halfway through on 4K UHD Blu Rays

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great with this unit for about an hour, then it will freeze up and you won't get to finish the movie. Works fine for CD's & even 4K Blu Rays with 5.1 surround. Seems to struggle with 4K UHD movies with Dolby Atmos or DTS:X. I will have to send it back for a warranty repair, but I'm not optimistic because it seems like a common issue. Factory reset doesn't fix issue, nor does an update. I wish I would have spent a little more for the Panasonic.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyN,

      This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. The unit comes with a 1-year manufacturer's limited warranty. For further assistance, please contact our product support team via phone call or chat through this link:

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

      Sincerely,
      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the definition that it produces in 4k ULD Samsung 75"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for my set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion this blue ray player makes my system complete.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    System with bad remote

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote for the 4k player did not work at all. Returned to Best Buy and swapped out for another one. When returning home the same issue with the new system, remote will not work. Returned the system for my money back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Blu Ray DVD Player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Blu Ray Dvd player I have ever bought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for home theater and easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent especially for value given need. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value & high quality audio.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 4K Ultra HD player works as intented. The settings interface is easy to work with. Great for Hi-Res audio CDs as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Started off great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes but 3 movies tested and 3 movies froze at around 1 hour and 15 minutes. I downgraded to the 700 model from Sony and had no issues with the same 3 movies

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    best player on market

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best 4K player available for under $500 highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fantastic UHD Blu Ray Player for a great price.+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DVD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A thin Sleek look fits under the tv works great I like it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    bought as a Christmas gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this a Christmas gift for someone to go along with their new 4k tv

    I would recommend this to a friend
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