Customer Ratings & Reviews
- Model:
- UBPX800M2
- SKU:
- 10398069
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the UBP-X800M2 Blu-Ray Player's exceptional picture quality, 4K capabilities, Dolby Vision, and upscaling features, as well as its ease of use and reasonable price. However, some customers have expressed concerns regarding the player's reliability and limited streaming functionality. Additionally, some find the absence of a front display and the basic remote control to be drawbacks.
This summary was generated by AI based on customer reviews.
Small Price To Pay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even my Gilligan's Island DVDs look phenomenal. Dug 'em out after Dawn Wells passed away. Kept my Oppo player and put it in another bedroom. We all have a stash of plain old vanilla DVDs around the house. This player is worth purchasing just for that. Will upscale 720p to close to Bluray resolution. And make Bluray look better too; not up to 4K, don't let someone explain to you that these players can upscale to 4K. They cannot. You need to purchase a 4K disc to experience true 4K. AND, don't forget a better HDMI cable as well. So you're budget just went up another $100 or so. LOVE THIS PLAYER! Cheap (or inexpensive), $300 for this is a small admission price. No removable power cord is my only complaint. Have a few upscale cords I would have used on this piece. Most people today are out of the physical media game as streaming has become the biggest advancement. Plus you have to create space to store all your titles. But, pick up some 4K DVDs anyway and enjoy the best available tech to enjoy in your COVID free home. Then wait ten years when you replace this player with an 8K one. Lol
I would recommend this to a friendSent back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open boxed unit any it didn't work. Had to send it back.
I would recommend this to a friendLocking up on 1080P disks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the same issue with this player as I had with the X800. It was not my disks. Am currently using an older Sony player and have had no issues. It is unfortunate that Sony would put out the next generation of this product with the same issues.
No, I would not recommend this to a friendGood value and functionality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Player works as described. Just hoping Sony keeps the streaming apps up to date over time. Linking to network was clean and updates ran without a problem. Unit installed on Sony Bravia tv and recognized it out of the box.
I would recommend this to a friend4k
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is okay for watching movies is recommending for entertainment
I would recommend this to a friendQuality 4K Player
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony doesn’t miss with this 4K UHD Player. One feature that I would ask to fix would be the option to select Dolby Vision as you need to switch it either ON/OFF. A small nuisance but overall a great piece of equipment.
I would recommend this to a friendCadillac Bob
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Player blacks out when playing a DVD. The volume control does not work.
No, I would not recommend this to a friendgreat until it stops working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months into owning it, it stops playing mid-movie. Sometimes it starts again, sometimes not.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, RAKJr, We are sorry to hear about what happened. If the issue occurs when playing a disc, you may try several different discs to see if the issue is with the player or the disc. Please perform a power reset to isolate the issue further: https://www.sony.com/electronics/support/articles/00175201.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Good affordable itsm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok player eventually returned it and just went with the panasonic Ub820
I would recommend this to a friendit automatically turns off sometimes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay. However, it automatically turns off sometimes after you have paused the player.
No, I would not recommend this to a friendNo help! On your own!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new DVD player, there was no one around that wanted to help. I asked one person where the DVD was and he instruct me. There was one employee who wanted to talk with his friend not to ask how I can help you. I figured it out myself what I needed. I’ve had better experience than this. My choice was limited where to get aDVD player.
No, I would not recommend this to a friendWould freeze playing DVD movies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After watching 4 or movies on the Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black, I returned it. When I rented 2 or 3 Blu-Ray movies, the player worked flawlessly. However, when my wife rented 2 DVD (non-Blu-Ray) movies, they would freeze on the player. This was unacceptable and I had to return it within my 2 weeks. The sad thing is I had a 10 year old Blu-Ray player that worked flawlessly but I wanted a 4K player so I threw my good one in the trash. One of the worst mistakes I made in a long time. No, I would not recommend this player. That's what I get for not doing research on this player.
No, I would not recommend this to a friendGood but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good player. Kept having iusses with it not wanting to power on and the none auto switch for dv sucks
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, cdizo.
We are so sorry to hear about the issues you've been experiencing with your UBP-X800M2 player. This is not the reliable experience we aim to deliver, and we understand your frustration with the power-on issues and the manual switching for Dolby Vision. We designed this player to provide a seamless, high-quality viewing experience, and we apologize that it has not met your expectations.
We would like to help you resolve these problems. For the power-on issues, we recommend trying a simple reset by unplugging the unit for a few minutes and then plugging it back in. If the problem persists, our product support team is the best resource to provide specific troubleshooting steps or further assistance. You can reach them directly for help.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd
Thank you again for your valuable feedback. We will also be sure to share your comments about the auto-switch feature with our product development team.
Best regards, Gus, Sony Social Media Team
Open Box Fail!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No front panel display, very slow response (>10 sec) to command, emits hi frequency buzz on 7.1 channel audio, does not store memory on partially watched disc...
No, I would not recommend this to a friendJust go digital- STOPPED WORKING 6mo
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it a hand full of times and it stopped working after 6 months. All the brands make such low quality products that it no longer makes sense to buy them. May as well just stream it. And for the record prefer Sony over LG and Samsung, so this isn’t a review I was planning to make. Save your money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyLover, We're sorry to hear that your Sony UBPX800M2 has stopped working after only 6 months of use. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If the player does not turn on even when you
press power on the remote or the player. Please follow these steps:
Turn off the player and disconnect the AC
power cord (mains lead). Wait for more than
2 minutes, and then reconnect the AC
power cord (mains lead) and turn on the
player.
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Mediocrity Player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best picture and sound quality. Streaming apps are minimal only limited to 3 apps unlike other Sony blu ray players that I have owned in the past
No, I would not recommend this to a friendDont buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.keeps freezing up,best buy will not take it back less than 2 months,cant tell differnce with cheap blue ray than this when it does work.
No, I would not recommend this to a friendBluray install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This blurry player was a replacement for one that was unable to load Prime Video. This new one we had installed cannot load Prime Video either!!! Additionally, you cannot install additional apps on this device. We are disappointed.
No, I would not recommend this to a friendPicture is great but.......
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit turns itself off if you pause it for more than 20 minutes, making it useless to me. Can't return it because I don't have the original box anymore so I'm stuck with it. Going to give it away and buy an LG or Samsung or any player that doesn't turn itself off.
No, I would not recommend this to a friendNot. Worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap product and unreliable most of the time. Remember you get what you pay for by price.
No, I would not recommend this to a friend
