Customer Ratings & Reviews
- Model:
- UBPX800M2
- SKU:
- 10398069
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the UBP-X800M2 Blu-Ray Player's exceptional picture quality, 4K capabilities, Dolby Vision, and upscaling features, as well as its ease of use and reasonable price. However, some customers have expressed concerns regarding the player's reliability and limited streaming functionality. Additionally, some find the absence of a front display and the basic remote control to be drawbacks.
This summary was generated by AI based on customer reviews.
No dolby atmos
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The DVD part is nice but this unit fails on sound as there is no dolby atmos support
No, I would not recommend this to a friendSony 800 xm
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont respond to remote. Used it probably about 30 days in the nine months. A Sony failure. No more.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappy,
We're truly sorry to hear that your Sony UBP-X800M2 is no longer responding to the remote. We understand how frustrating this can be, especially after using it for only about 30 days.
Here are some useful troubleshooting steps that can help resolve this problem:
1- Power reset the player. You will need to disconnect the power cord from the outlet and leave it like this for 2 minutes. Then plug the power cord back into the outlet and turn it on.
2- Please try changing the batteries in the remote and resetting it. To reset, remove the old batteries, press each button on the remote twice, then insert the new batteries and test it.
3- Check if the player responds to the physical buttons on the front panel of the unit. This will help you diagnose whether is an issue with the remote or the player itself.
If after performing these steps the Blu-Ray is still not responding, we highly recommend reaching out to our technical support team through the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd
Thank you for considering Sony products!
Best regards,
Dominick
Just OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could have more apps on it and shouldn't have to manually select dolby vision.
I would recommend this to a friendFails to Play 4K Movies W/O Freezing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had constant freezing issues while playing 4K titles that don't fail on other players. Sony is ignoring the issue when I speak to them. I don't think sending the player in for service will fix this issue. Sony appears to not be doing anything about it; highly disappointed.
No, I would not recommend this to a friendNot great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product freezes a lot, not a good player don’t recommend.
No, I would not recommend this to a friendPicture darker than I’m use to.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure this was a wise purchase. It was already an open box return to begin with.
No, I would not recommend this to a friendDefective Sony UBP-X800M2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I have had this unit about 30 days but it failed while playing only the third disc. It has gone completely unresponsive. I have had good experiences with Sony in the past, but my bad experience with this UBO-X800M2 will overshadow those memories. I’ll be returning this unit at my earliest convenience.
No, I would not recommend this to a friendSONY BLUE RAY PLAYER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total JUNK...As soon as I put in a Blue Ray Disk & Pushed Play It FROZE!!! I read the Manual & it said If It Freezes up, Un Plug It to Reset it, Did & Still FROZE!!! This was My First Sony Product & My LAST SONY PRODUCT !!!
No, I would not recommend this to a friendProblems with Sony DVD 4k player!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not play 4K without sound skipping/distortion. Unit turns off ever 10 to 15 minutes on any format DVD for no reason. Impossible to watch movies. We have all new 4K HDMI cables. Talked to Geek Squad at the store and they were no help. I bought the Geek Squad coverage when we realized that there were problems that we realized when the the return period was almost up. I took as a while to install the new TV and DVD player. I don't really no what to do now!
No, I would not recommend this to a friend4k
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy freezes up,want turn on,just bad.Throw this in the junk pile
No, I would not recommend this to a friendHow do I use this box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This box like many we see these days need a more detailed manual. I can get a pdf copy on the internet but it is too big to print.
I would recommend this to a friendRe-Estatblish App and Add device each time?!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Call me crazy but why does this make me log into the app to get Bluetooth from device every single time. it makes for a lot of steps that are time consuming and irritating! Sound is OK not like at store with Bass lacking
No, I would not recommend this to a friendDON'T BUY THIS--FREEZES CONSTANTLY!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.****** DON'T BUY!!!!! I can't make it through a movie without it freezing several times, this is truly a PIECE OF CRAP!!!!I I expected a lot more from Sony, especially when spending over $250. Can't even enjoy a movie night anymore...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SHARON, We're sorry to hear about the freezing issue you're having with your Sony UBPX800M2. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to isolate this issue by following the troubleshooting steps on this link:
https://www.sony.com/electronics/support/articles/00008473?utm_source=glean
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Sony and Samsung TVs , VCR, and tablet at Best Buy. Also had Geek Squad deliver and set up. Everything went smoothly. We had no complaints.
I would recommend this to a friendLocks up just like other people said
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it just over 2 months and started locking up every ten min. I should have listened. Now I can take it back to Best Buy, how am I supposed to bring it back with the COVID shutdown? I no longer have the box.
No, I would not recommend this to a friendBlu Ray (and other disc) player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! So easy to connect when compared with the old, multi wire confusio that we once had to deal with. Works great, super image quality!
I would recommend this to a friendUltra 4K player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When playing 4K HDR on few movies, no issues and picture is superb. When switching manually to Dolby Vision, movie paused for a second and continued to play on a couple movies. I am ok with it, but then played on another movie, the player permanently freezes and whole experience messed up. Had to power cycle, played the same scene, and player played ok. Seems like its random. Hopefully there is a firmware update to allow automatically detect Dolby Vision and fixes the pause/freeze issue.
I would recommend this to a friendWorks good if it'll work!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this new, straight out of the box it did not work. Got the second one a couple of days ago, it worked. I'll be checking it real good this weekend. I do not like to buy things that do not work right out of the box. I was skeptical when I bought this thing!
No, I would not recommend this to a friendScan scenes to find stopping point
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't pick up where I left off after a couple of weeks. Have to scan "scenes" to find something that looks like what I remembered. Very inconvenient, unless I'm missing something.
No, I would not recommend this to a friendDoes not support Atmos on Netflix or any other app
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need this strictly for 4k Blu-ray playback this is an acceptable purchase. If you are trying to utilize your home theater to the fullest get an xbox one x which has 4k Blu-ray support as well as atmos support for all your streaming applications.
No, I would not recommend this to a friend
