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Customer Ratings & Reviews

Your price for this item is $328.95
The comparable value price is $329.99

Customer reviews

Rating 4.6 out of 5 stars with 3123 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 3,123 reviews
  • Rated 2 out of 5 stars

    Great, when it doesn't freeze

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like Sony products, but this one is frustrating. It will randomly freeze up in the middle of a movie and I will have to unplug it from the wall and re-set it to continue. This unit is replacing the UBP-800 that I have that was doing the same thing. Curious why this wasn't fixed in the new model. However, when it works, it is great. If this issue gets resolved with an update, I will move this to 5 stars if possible.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    outstanding blue ray player

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best mid range blu ray player. the only problem i hate is the HDR manual turn on off function

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sony 4k player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love it!!!! it DOES work better then the model below it!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be louder. Were a bit tricky to get working. I love how it sits under the tv stand. Not really woth the high price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KIMBERLY,

      Thank you for the purchase. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    works great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This player works great and produces very good colors. The only down side is having to manually switch DOLBY VISION support on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great DVD Player But Wrong One

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We asked for a anywhere DVD Player and the salesman sold us this modal, We found out that it could not play DVDs from the UK But we decided to keep it anyway and it works Great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm used to samsung products, so this took some getting used to. There's a few things I'm not happy about, function-wise, but that's usually the way it goes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sony is love, sony is life

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sony knocks it out the park once again, plays my movies perfectly (but might as well get the updated model with dobly vision support) - bobby

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Choice. Works great with my Samsung tv and sound bar. Great synchronization with my cable app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 4k uhd player

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product sales person was very helpful and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First 4K player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first 4K Blu-ray player. Had some of the best reviews so I decided to give it a shot. Very impressed so far! I’m happy I went with this player.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but....

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, but many times I try to load a disc, I have to remove power to reset it as it locks up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that I can play any format on this player. The remote is comfortable in the hand too, not too small or bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Blu-Ray Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person was outstanding and was very knowledgable on all of the different Blu-Ray Players and other great information on connections to our home entertainment system.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    missing Vudu App

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a new streaming device. I mostly use Vudu, and it's not available, and wasn't able to add it, thus for this one reason it was returned.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Can't Go Wrong with Sony!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Blu-ray player and the 2nd one I have bought. It covers all y needs watching DVD's, streaming Netflix and Amazon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Stuff

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good stuff. I would recommend this to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good BluRay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First BluRay that doesn't crash the connection between my Sony TV and Marantz sound system

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returned it the same day I bought it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a poor attempt at making something great. You have to manually activate Dolby vision and it's not very easy to use. If you have an external hard drive it probably won't play your media. When you turn it on it may not work and you'll have to unplug the power and plug it back in.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AChere, we're sorry to hear that you returned your Sony unit. We really wish we could change your opinion about the UBP-X800M2.

      To enjoy Dolby Vision, set [Dolby Vision Output] under [Screen Settings] on the player. You can check this link for more details. (Refer to page 36-37):

      https://www.sony.com/electronics/support/res/manuals/4740/043cf5641adf90fb7113c8029fdb0239/47408221M.pdf

      he UBP-X800M2 supports external hard drives up to 4TB (GPT) and USB flash drives up to 128GB. The supported file systems are FAT32, NTFS, and exFAT. If your external hard drive is not recognized, ensure it meets these specifications and is formatted correctly. More details can be found here:

      https://www.sony.com/electronics/support/articles/00013721

      If the player does not turn on and requires unplugging and plugging back in, it might be a firmware issue. Ensure your player has the latest firmware update. You can enable Automatic Software Update on your device to get the latest version.

      We have our have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com

      We hope you consider Sony again.

      ~Earl Sony_US

  • Rated 5 out of 5 stars

    Very good buy with 70 per cent off!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sandisk worked great, and made inprovemrnts to the computers performance! Very fast.

    I would recommend this to a friend