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Customer reviews

Rating 4.8 out of 5 stars with 218 reviews

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  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-218 of 218 reviews
  • Rated 5 out of 5 stars

    Knowledgeable and polite

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was knowledgeable and knew what he was doing. Well come back

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Justin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had an event worked perfectly so issues with product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello jtyriq34,

      Thank you for choosing Sony!

      We're excited to hear that the SRSULT900 performed flawlessly at your event! Knowing our product helped make your occasion smooth and successful means a lot to us. Thank you for sharing your positive experience and trusting us for your important moments.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Massive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome its better than I expected it to be. Very good

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, PhoSho,

      Thanks for the review and the 5-stars rating! We are delighted to hear how much you have been enjoying your Sony Party Speaker! Including an amazing bass, powerful sound pressure, 360° Party Sound and 360° Party Light that makes everywhere a concert venue. With up to 25-hours of battery life, plus a convenient carrying handle and castors, it's easy to take your speaker almost anywhere!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Good speaker

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker is pretty good wait for it go on sale though

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Gigantic speaker that could be used to DJ!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must warn you up front - this speaker is huge. It comes with a built in dolly handle for transportation and weighs over 65 pounds! I intended to use this to replace an older bluetooth speaker that I used at parties not realizing that this one is probably 5x the size. As I titled the review, this could easily be used by itself (or paired via the "connect" feature) to provide the music and lights for an event with a DJ, perhaps even a wedding. There are 2 microphone inputs including one that can be set to "guitar mode" to handle a live music setup as well. The lights that pulse and change with the music are fun, but there's the option to turn them off if they get too distracting or obnoxious. SOUND QUALITY: - The sound quality is superb. I tried connecting this to a television with an optical output. I watched a YouTube music video only to realize that I had configured the speaker incorrectly. By default, it will run in "TV Sound Booster" mode which means that it acts almost like a supplemental subwoofer (with a few mid range additions too). My TV isn't able to simulataneously output to its speakers and the optical out, so I had to switch TV Sound Booster off. But I imagine you could easily use this to augment an existing setup, especially if you're lacking low-end sound. Once I switched off that mode, the full sound came through crisply and loudly. I barely had the volume up to 20% before the family deemed it as too loud for our home (wall rattling). There are three options under the "ULT" button for how expansive the bass is. When it was off, I had to strain to hear bass that wasn't from a bass drum. At ULT1, I found a good mix of bass guitar, other mid range drums, along with the rest of the band setup. ULT2 was almost too muddy of a mix for a guitar-based band video - but it pulsed perfectly for dance music. When I took the speaker outside, I didn't have to turn the volume up much beyond 40% to clearly hear everything well - even with traffic noise (we live near an expressway). MICROPHONE/GUITAR SUPPORT: - This was somewhat unexpected. I plugged in my bass guitar and I swear this is my new favorite way to practice or jam along with music. I could adjust my guitar to a loud enough level over the music so that I could hear myself playing. This brings a whole new dynamic to playing along with videos online. I don't have a microphone to test with, but I imagine this would work really well along with it. The box suggests for karaoke, which I could totally see as well, and it has microphone holders that retract on the side to hold them inbetween sessions. MISCELLANEOUS: - There's an option for Bluetooth to prioritize between sound quality and stable connection. I love this because all too often I've had to deal with sound cutting out because I'm streaming from the phone in my pocket and I walk away, proverbially ruining the party. When I set the stable connection option, I didn't notice any degradation in sound quality, but I also didn't find that I could go farther away - I wasn't able to lose a connection within my own house in either mode. I suspect that's because both my phone and this device use a very modern version of Bluetooth. - I did also pair with a very old Bluetooth device and found something interesting. I had to set its volume to the max to even hear sound come out of the speaker, which was a sharp contrast to newer devices who allowed for syncing of volume levels (i.e. you could control the volume from the device streaming to the speaker or from the speaker itself and they were the same). - The app has some confusing language choices here and there. It's pretty clear to me that it's still being worked on, as there were some counter-intuitive flows in order to change settings. The app is required if you want to update the speaker. As soon as I installed the app and connected it, the speaker already had an update. I'm not sure how often these will happen, but I wouldn't be surprised to find that even this speaker will require updates like everything else technology-related in our lives. - I wasn't able to fully test the "25 hour" capacity of the speaker, but I definitely used it after a full charge for more than 18 hours straight at varying volumes. I'm pretty sure you'd be able to fully charge it and use it for a lengthy event without issue. - One nit-pick - this comes with a USB A port which can be used to charge a device. Majority of new devices use USB-C, so it would have made more sense to have a newer port. But it also outputs power and such a slow rate that newer phones won't be able to charge off of it. I think the real intent of the port was to be able to plugin a USB storage device with music on it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi liko,

      Thanks so much for the detailed review! You're absolutely right, the ULT TOWER 9 is a powerhouse, and it's great to hear how well it performs both indoors and out. The sound quality, flexibility with instruments and mics, and that punchy bass really make it ideal for parties of even semi-professional events. The built-in dolly handle definitely comes in handy given the size! We're glad you're enjoying the added features like guitar mode and Bluetooth stability. It's awesome that it's become you new go-to for jamming and parties alike. Thanks for choosing Sony.
      -Aldair Sony_US

  • Rated 4 out of 5 stars

    Nice sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the speaker i just wish it was a little bit louder

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StefanieJ,

      Thank you for your review! We're so glad to hear that you love your ULT TOWER 9 speaker, and we appreciate your feedback regarding the volume. We designed this speaker to deliver powerful and clear audio while balancing sound quality, and we'll certainly take your comments into consideration.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Sony 900

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little bit a lagging, might be the internet. But its a great speaker.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PatrickP,

      Thanks for posting your feedback! We appreciate that you consider the ULT TOWER 9 a great speaker overall.

      Regarding the lagging issue, this can sometimes be related to the network connection, as you mentioned. Additionally, if you're experiencing a delay when watching a video, it could be due to the Bluetooth connection. You can often improve this by making sure there are no other devices interfering with the signal and that your streaming device is close to the speaker.

      Don't hesitate in contacting our Sony support team to investigate the issue and resolve it for you! Contact us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 4 out of 5 stars

    Outstanding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good but the price could be adjusted for more affordability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SabastineN,

      Thanks for the review. We really appreciate the feedback, and we can make sure to let the appropriate department know, so it can be taken in consideration. We hope you can continue enjoying your Sony Party Speaker! Including an amazing bass, powerful sound pressure, 360° Party Sound and 360° Party Light that makes everywhere a concert venue. With up to 25-hours of battery life, plus a convenient carrying handle and castors, it's easy to take your speaker almost anywhere!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 3 out of 5 stars

    Unhappy with open box item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this speaker with excellent open box. I was disappointed that the optical cable was missing. Spent more than 3 hours with customer service and they failed to adjust the pricing.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hh25,

      Thanks for reaching out and sharing your experience. We're truly sorry to hear about the trouble you've had with your open-box ULT TOWER 9 speaker and the frustration of spending so much time with customer service without a resolution.

      Since the speaker was bought as an open box item, we don't have direct control over the inventory or condition of the product, however if you have any questions about the features or functionality of the ULT TOWER 9 itself, please don't hesitate to ask to our dedicated Sony Support at https://us.esupport.sony.com/support/s/support-contact?language=en_US

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 3 out of 5 stars

    Ultra 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is not enough sound for it it okay to use it for small barty no big if u like to buy it you have to get 2 of them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MohamedS,

      Thank you for sharing your experience with the ULT TOWER 9. We're excited to hear it's a great fit for your smaller parties! We certainly understand that for larger gatherings, more power is needed. That's exactly why the Stereo Pair feature is included—linking two ULT TOWER 9 speakers wirelessly provides double the volume and an even richer soundstage, which sounds like it would be perfect for your bigger events. Thanks again for your review and for considering Sony products!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    SONY ULT 9

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well built party speaker sounds great good quality also has Bluetooth connection party lights looks very well built highly recommended and also has a 25 hour battery without being plugged in can take out to special occasion parties BBQs very portable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nine,

      We couldn't be happier to hear that the ULT TOWER 9 is hitting all the right notes for your gatherings. It is fantastic to know that the combination of high-quality sound, vibrant party lights, and the impressive 25-hour battery life allows you to bring the energy to everything from back-garden BBQs to special occasions without being tethered to a wall. We take great pride in building durable, portable equipment that stands up to the demands of a great party, and we're thrilled it has earned your high recommendation.

      Thank you for choosing Sony to be the heartbeat of your celebrations!

      Regards,
      Dominick Sony_US

  • Rated 3 out of 5 stars

    Its a speaker but not worth the price point…

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theres speakers older and cheaper than this, ajd honestly its way over rated then whats its worth

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello StirFry,

      Thank you for considering Sony products.

      We genuinely appreciate you taking the time to share your honest feedback about the SRS-ULT900 speaker. We completely understand your concerns regarding its perceived value compared to older, more affordable alternatives. Our goal with the SRS-ULT900 is to provide cutting-edge audio technology and features that enhance your listening experience. Your insights are invaluable to us, and we sincerely thank you for helping us understand your perspective on its worth.

      Best regards,
      -Fred Sony_US

  • Rated 1 out of 5 stars

    Too much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a Sony or JBL guy just wanted something for my garage and while it has bass, its too much as it takes over the mids and highs. Went with (2) 120's nice tight bass and mids and highs conform well.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelR,

      Thank you for sharing your feedback. We appreciate you giving the ULT TOWER 9 a try for your garage setup.

      If you still have the speaker, we would like to remind you that you can customize the sound profile using the Sony | Sound Connect app. The app features a full Equalizer (EQ) that allows you to manually adjust the bass levels and boost the mids and highs to achieve the balanced sound you are looking for.

      Thank you for considering Sony!

      Regards,
      Dominick Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Awesome Party Speaker!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me begin by saying I have previously reviewed Bluetooth speakers from Sony the past 2 years. Last years ULT Tower 10 and the previous generation SRS-XV800. The ULT 9 is the perfect combination of everything I like about each of those two models. The look and familiarity makes it easy to just open the Music Center app, connect right up and load your favorite music and you are off and running. There is a new app which took me a second or two to figure out but I ended up liking more than the previous app. Great small upgrade here. Just like before, it has the abilities to add wireless mics, plug in a guitar or even become the sound for your TV. All work great and function perfectly. What I feel has improved is the ULT settings. They are not a drastic change to the sound but more solidifying and full like adding a 3rd party sound amp app. Using just the Sony app, I liked the sound of ULT 2 giving a nice full and clear sound and this speaker gets loud, just like its big brother. Where this speaker is better is it is fully wireless and has a long lasting battery. So far, I am on day 3 of not charging using it about 3 hours a day. The lights are the same but seem to be brighter and flash in better sequence with the music and the settings are easily controlled from the app. Of course, you could do it all from the top control if you wanted. The range seems to be great as I walked outside on my back patio forgetting I was connected and it never missed a beat. This is heavy like the ULT 10 because of the battery but moving this around has been zero issue. I was able to sync up all three in the app to test out music playing. They all 3 synced up but the older XV800 seemed to be just slightly behind the other two. When I played just the ULT 9 and 10, man, it was loud and full in this house. Lastly, the sound seems more full and authoritative. Bass just seems to hit and fill every area no matter where I place it. I found when it is sitting near a wall about a foot away, the reflection affect seems to make it feel like I am listening to two or three of these. I REALLY like this speaker and will be using this constantly on my new back yard patio this summer! EXCELLENT job SONY!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker is the best cause ut has good bass and sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BehshadT
      Thank you for sharing your positive feedback about the ULT TOWER 9 speaker!
      It brings us great joy to hear that you think the speaker is the best due to its powerful bass and excellent sound quality.

      We're genuinely thankful you decided on Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Sony tower 9 speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the sony tower 9 speaker a month ago. Its very loud to be a rechargeable speaker. It sounds amazing and gets better loud .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinR, thank you for the 5-star review! It's truly wonderful to know you're enjoying the power and sound quality of the Sony - ULT TOWER 9. It's designed to bring deep bass and serious volume—even as a rechargeable speaker, and we're really glad it's living up to the hype. Thanks for choosing Sony, and enjoy the music! Regards, -Dominick Sony_US

  • Rated 3 out of 5 stars

    Not bad of a speaker.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks this doesn’t come with a remote. Doesn’t have options to adjust the treble or bass. Ok not bad of a speaker

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmanuelS,

      Thank you for your feedback on the SRS-ULT900.

      We would like to clarify that a physical remote is not required to manage the speaker's settings. By downloading and using the Sony | Sound Connect app on your smartphone, you have full control over the unit, including the ability to adjust the volume and use the Equalizer to customize the treble and bass levels to your preference.

      The app also provides access to many other functions, such as lighting control and software updates. You can find more details on what you can do with the app here:

      https://helpguide.sony.net/speaker/7864/v1/en/contents/TP1001834245.html

      Thank you for considering Sony products!

      Regards,
      Dominick Sony_US

  • Rated 1 out of 5 stars

    You dont wven have the wattage in the description

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way to drop the ball but yet again, Sony actually sucks when it comes to portable speakers so no surprise there but to purposely not putting the most vital information in the specs lol what a absolute fail on the manufacturers end and again sony speaks and drivers are trash

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nubbz, thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with the SRS-ULT900 and any shortcomings in our product specifications. Your concerns regarding the lack of vital information are important to us and we understand how this can impact your overall experience.

      You can find all the specifications for the unit at the following link on our official support website: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-ult900/specifications

      Thank you for being a valued Sony customer and for your feedback.
      Best regards,
      Estefany Sony_US

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