Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10210403
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Best over the ear headphone on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with my purchased of the Sony WH10XM4 headphone and they’re the best over the ear headphone on the market. For me they offer terrific audio performance, quick battery charge, longer hours playing time and they’re very comfortable to wear while sleeping…. The sound quality is superb, excellent bass, nice equalizer and the best active noise cancellation on the market.. Multi purpose headphone.. You want be disappointed with the headphone!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flip, Amazing! We're glad that you like the sound quality, noise canceling functions, comfort, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
A few annoyances but overall well worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love almost everything about these headphones. Pros: light weight, amazing sound, grey battery life, the material used for the headphones and case are great, features like the auto pause when talking,and the app that goes with the app allows a decent amount of customization of sound (base, treble, etc) Cons: the auto noise cancelling is very finicky. Several times sitting in the car it would make an odd sound similar to having one window of your car open. As if it cannot equalize. The headphones do have a feature to connect to a second device (needs to be turned on manually) but I’ve had it reset several times. The app that is great is also not so great. Mainly because the app stays active one phone and kills the battery. Lastly, the grey or silver stains SUPER easily. It was the last pair in stock, or I would have gone with a different color. Overall, a strong buy. And these replaced the Bose QC135
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ac107534, We regret to hear that you're having concerns with this WH1000XM4. We apologize for the inconvenience. The noise-canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. When you connect headphones to a device, both the music playback (Media audio) and the phone call function (Call audio) are connected simultaneously. Most headphones allow multiple Bluetooth® connections to audio devices, however, to switch sources, you would need to go into the Bluetooth settings, disconnect the current source, and then connect the source you want to use with the headphones. Unlike many other headphones, the WH-1000XM4 headphones support a Multipoint connection. This means that the headphones can switch easily between two audio sources without needing to go through the normal Bluetooth reconnection process. For more details, please check the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Usage hours may be different depending on the settings and conditions of use.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
When the outside of the unit is dirty, clean it by wiping it with a soft dry cloth. If the unit is particularly dirty, soak a cloth in a dilute solution of neutral detergent, and wring it well before wiping. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the surface.
We're glad to hear that you love the weight, sound quality, and battery life of this unit. The WH-1000XM4 headphones blend our most advanced noise-canceling with exceptional sound quality and a range of smart features for an unrivaled listening experience.
Thank you for choosing Sony! Jay
Build, sound, and noise cancelling quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent headphones. Build quality is nice. Very lightweight. The noise cancelling is really impressive. Sound quality is very good, but only if you change the EQ in the app. I recommend lowering the clear bass just one point, and raising some of the mids — refer to my screenshot. Overall, highly recommend these headphones. I still prefer by beyerdynamic dt880s if I’m in a perfectly quiet environment, but these sound almost as good, and are usable in so many more situations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glass,
We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Not for me.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality was solid overall, but not a fan of the ANC. I traded these in for some Sennheiser 560s and I’ve been enjoying those a lot more. Could see these having a place for travel but not great for daily listening imo.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelO,
Thank you for considering Sony products.
We regret that the Active Noise Cancellation (ANC) on the WH-1000XM4 did not fully align with your daily use preferences, despite the excellent audio quality.
Please rest assured that your feedback regarding the ANC has been carefully documented and promptly forwarded to the Sony team. Such insights are essential for driving continuous improvements.
Thank you once again for taking the time to share your experience.
Best regards,
-Fred
Best headphones ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cancelling noise and the sound are amazing. I’m really glad I chose the Sony over anything else. For the price and performance the are the best deal out there. Pros : 30 hr charge, sound, noise cancelling, 2 device connectivity at the same time, and the app lets you customize the equalizer several ways. Cons: The usb c cord to charge them is too short. Yep. That’s it. That is the only con.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elmiko33, Great! We're glad that you like the sound quality and features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We've also taken note of your feedback on the hUSB cord. Thank you for choosing Sony! Erin
Great Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing, especially for the price. It has top notch premium audio and great noise canceling. The battery life is phenomenal. I’ve had it for almost a month and I’ve only had to charge it once. The only con is that it does occasionally get slightly warm to the ears after long periods of use. Overall, still a great buy and would recommend it to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad, fantastic! We're so glad you're enjoying your WH-1000XM4 and you're satisfied with its amazing sound quality, exceptional noise canceling feature, and long-lasting battery life. Thank you very much for your recommendation and for choosing the best brand, Sony! - Romeo
Best Purchase I have made
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how good the noise canceling feaure its really good and the bass/treble is insanly good it makes me get this tingly feeling my body i love it! The bluetooth connection is all really stable so i can walk around the house without any worry of static noise or disconnecting. I would definitely recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Auriel! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great for glasses and earrings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my headphones. I wear glasses and earrings and my ears/head never hurt, even after hours of wearing them! The padding is very soft. Also, the sound quality and noise cancelling is excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabby, we're glad you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Sound is incredible.they are light, comfortable and the battery lasts a reasonable time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesus, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony WH-1000XM4 Wireless Noise Cancelling Headphon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really great, and the noise cancelling is excellent, one of the best I’ve ever tried. If worn with glasses they’re really comfortable. If you download the app you can customize them to fit the environment around you. Extendable so it fits your head and the design is aesthetically pleasing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarisolR,
Nice! We are truly delighted that you are pleased with the design, sound quality and noise canceling feature of our WH1000XM4. We're happy as well that you can still wear the headphone comfortably even with your eyeglasses on. Thank you for choosing Sony! - Marco
The BEST wireless headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my grandson for Christmas. I love the case that comes with all the attachments, for easy storage. And on the go for keeping up with all his things!! The sound is AMAZING!!! You will love this one!! Long lasting hours w/o chatge. The fact that they’re WIRELESS! Is a 4ever choice♥️
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yellowbutterfly,
What a nice Christmas present! We're thrilled to know that you are pleased with the audio quality, battery life and the case that comes with it. Surely, your grandson will love it. Thank you for choosing Sony! - Marco
better than airpod maxes
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are so incredibly comfortable. i ended up selling my airpod maxes because they were too heavy and would fall and hurt my ears. these never fall and are so comfy. the noise canceling is also amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi abby, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
Sony WH-1000XM4’s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out the box these headphones are still amazing. Their ANC is very good for its price range and the sound quality is really great. Even though these may be a bit old they are still a very great pair of headphones. The app is perfect for making adjustments on ANC and EQ. The case is very sturdy as well. The headphones are light but comfortable, for some people the it could be to small but for average people it should work perfectly well. They also offer LDAC so you are bound to get great sound quality over Bluetooth. These headphones are perfect especially on a budget and I would recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WERNERL!
We are thrilled to hear your feedback on your WH-1000XM4 headphones! It means a lot to us that you took the time to share your positive experience.
It sounds like you're really appreciating the excellent Noise Canceling and the high-quality audio. Plus, the intuitive controls in the app make it super easy to customize your sound and listening environment and they're built to be lightweight for comfortable all-day listening.
Thanks so much for choosing Sony!
Best regards,
Estefany
Happy with first headphone buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m new to the noise cancelling headphone world but I’m impressed with my purchase! I like the transparency feature and options for noise canceling, ambient sound, or neither. They’re comfortable on my head and look good. They do slip a bit if I bend down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BEPzak1516, we're glad you are enjoying your new headphones. Thanks for choosing Sony. ~Earl
Top of the line headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gift I could ever give myself! I did a lot of research on headphones to see which one I should buy & I’m glad I went with these! The noise cancelling on these headphones are hands down the best there is & the main winner to these! Once the noise cancelling comes on, it’s like you’re in your own concert or lil world. Love that it has the feature of when you start speaking to someone it will automatically pause & uses its microphone to listen to the background so that you don’t have to waste time pausing or taking off the headphones. Not to mention the feature of cupping on to one side of the earphone & it will pause your music so you can’t listen in around you! Can’t forget it comes with a small compact carrying case to store them & all the accessories such as the charger & awesome attachment to use on an airplane! There’s many more features I’m forgetting, do the research & promise they won’t disappoint!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Katy,
Thank you for sharing your awesome listening experience with our WH1000XM4. We are thrilled to hear that you are very much pleased with the quality, especially with the noise canceling capability of our XM4. You can listen and enjoy your favorite music or vibe without worrying the noise of the outside world. With all its smart features, design and carrying case, definitely worth the price! Thank you for choosing Sony! - Marco
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much. The spund quality is great and the noise canceling is awesome. The only thing is that I think mine are defective because when i try to swipe to change songs, sometimes it doesn't do it. The volume one works but the one to swipe left or right sometimes doesnt work. I hear the swiping sound but it doesn't do it. Other than that I think these are reall good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleV,
While we're happy that you are enjoying its amazing audio and excellent noise cancellation, we're sorry you've been running into difficulty. When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads. Additionally, the headset will not operate correctly when you operate the headset with your fingernail or a gloved hand. Remove your glove, and operate the headset with the ball of your finger.
It is important to note that when you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing. When you swipe your finger forward/backward, make the movements perpendicular to the headband.
We do have good information on this link here if the touch sensor control panel does not respond correctly: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
If you are unable to resolve your concern, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Best headphonea for the price point
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Sony XM4 have been using them for over a year and haven’t experienced any issues with them would recommend for someone want’s a premium pair of headphones at a good price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, we're glad you love our product. Thanks for choosing Sony! ~Earl
Awesome sound quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is incredibly good. Long battery life and premium build quality. The noise cancelling features works really well. The included carrying case is really useful. Is my first $300+ headphones and i dont regret it at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alejandro,
Definitely no regret! Thank you for purchasing our Sony WH1000XM4 and we are very happy that you are satisfied with the sound quality, noise canceling capability and long battery life of the XM4. Thanks to the useful carrying case, you can bring it anywhere without worrying of damaging the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Sony headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headset is very nice quality. The sound is amazing and the noise canceling is the best I’ve ever experienced. I would recommend these if over the ear is what you like.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Eddie!
We are so pleased to hear that you find the quality of your WH-1000XM4 headphones to be very nice. It's rewarding to know that you are enjoying the amazing sound and that you feel the noise canceling is the best you have ever experienced. We designed these headphones to provide a premium and immersive listening experience, and it's great to know we've succeeded.
Thank you again for your strong recommendation and for choosing Sony.
Best regards, Gus, Sony Social Media Team
Best impulsive purchase!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new pair of headphones for the gym. I use the Sony XM4 almost everyday and I don’t need to charge them for a few days. Comparing to the other models this was a safe choice. The sound quality is amazing. For the price; the noise canceling feature is immaculate. I don’t think anything else compares.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyB, Thank you for choosing and purchasing the WH-1000XM4 Wireless Noise Canceling Headphones. We're glad you like the superb sound quality, excellent noise cancellation of the WH-1000XM4 and that it is helping you stay fit in the gym. It sounds like we hit the mark with the WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and offering a fantastic rating on the product! -Jess
