Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones i’ve owned. the noise cancelling is excellent and the battery life is very long. the sound quality is also amazing. the only minor thing is that they get slightly unco to wear after a long period of time, for me it’s on the top of my head where the band is. other than that, i use them daily and they’re my favorite headphones i’ve owned
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ajms,
Thank you for taking the time to share your review with us! We're thrilled to hear that you're enjoying the impressive noise-canceling feature, long battery life, and exceptional sound quality of your Sony XM5 headphones. It's wonderful that you’re considering them among your favorites.
However, we sincerely apologize for any discomfort you’ve experienced during extended wear. To help enhance your experience, we recommend checking out this link for tips and suggestions on wearing your headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html.
Hope this information helps!
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the XM5 headphones.
Thank you for your patience!
Sincerely,
Maria
Great after 1+ years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t think these are water or sweat resistant but I constantly use these on heavy cardio and lifting days The noise canceling struggles when I drive a truck with no cats. But I can’t mark points for this because it’s great when I’m walking in public areas. Sound is amazing but I am not an audiophile. Batter can last me a whole week on a single charge. On average I use them 6 days a week usually 3 hours with no adaptive sound or noise canceling, and 3 hours with noise canceling. My school is far so I use them on my drive and at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rico,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Great headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this headset I’ve had it for about a month and it’s really high quality and comfortable, it sounds really good I haven’t had any problems. I would recommend getting silicone ear covers for these since they aren’t water resistant apparently so getting to be safe is a good idea. I’ve worn them at the gym without the covers and had no problems but I typically put them on to keep them safe
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shnaga, We're happy to hear that you are enjoying the WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Fantastic
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and volume. Comfortable to wear and last a long time even at full volume. Best headphones I have ever had. Worth the price tag even as a casual music listener.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoslineD, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great sound! No go as a workout headset...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been a very long time since I have had the pleasure of such audio bliss! They are comfortable, and I enjoy how they can recreate a surround sound, fully immersive experience within a headphone. They are exactly as advertised. The reason for 4, rather than 5, stars is that this headphone has no resistance to water, working out, high humidity, etc. I have a set of JVC earbuds worth $50 that have an IP-54 water resistance rating. Yet, Sony is unable to build any resistance into a set of professional quality headphones you can safely work out in? If not for the high sound quality and comfortable build of the unit, it would have cast you 2 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Watuchten,
Thank you for your time writing this review. We're glad to hear you are enjoying the superb sound quality and comfortable fit of your Sony WH1000XM5. We are sorry but this headphones is not waterproof. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, fits around the ear perfectly, and noise cancellation surprisingly the best out of any headphones I’ve had.
I would recommend this to a friendSony XM5s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with amazing sound quality and stellar noise cancelation. Honestly I debated between these and the AirPod Maxes, and I’m glad I chose this one (my wallet is happy too lol). I’ve tried both on, and couldn’t see a difference in sound quality. Also these are great for traveling, if u don’t mind the bulk of the carrying case. It filters out loud engine noise and children screaming on flights, and lasts for 25+ hours, so I’d definitely recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian, We're delighted to hear that you are enjoying the sound quality and noise canceling function. These headphones are perfect for travelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
My best headphones yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 are easily the best headphones I’ve owned. The noise canceling is incredibly effective without feeling unnatural, and the sound quality is rich, balanced, and immersive across everything I listen to. They’re lightweight, comfortable for hours, and the battery life easily keeps up with busy days. Add in fast charging and smart features that actually work, and these feel like a true premium product. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, AshronT!
We are absolutely thrilled to hear that the WH-1000XM5 headphones are the best you’ve ever owned! It is wonderful to know that our noise-canceling technology is providing that perfect, natural balance you were looking for, and that the immersive sound quality is elevating your music.
We also appreciate you highlighting the comfort and battery life. We designed these to be a true companion for busy days, so hearing that the lightweight design and smart features are hitting the mark for you is incredibly rewarding.
Thank you for your high recommendation and for choosing Sony!
Best regards, Gus, Sony Social Media Team
AirPod Max’s bite the curb.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally traded in my AirPod Max’s for a pair of Sony XM5’s and honestly I would have never bought the Max’s if I wasn’t blinded by social media. Noise cancellation is a little less inferior compared to the Max’s but everything else makes up for it. I no longer get a random headache from wearing my headphones nor have deal with the bulkiness of the headphones when storing it in my bag. Though I was hesitant to leave the apple ecosystem I do not regret my decision. If you care about audio and customization then Sonys are the move. Take it from a broke college student that hates listening to people. Get the Sony’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabeHo, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Good noise canceling headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good noise canceling headphone and easy to connect to devices as well. The sound quality and the battery life are good. The design is pretty, but it’s big for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi maureenyang, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great headphones to cancel outside noises!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great for people who want to study. I get really distracted with outside noise but the noise canceling on these are really awesome. The quality of the music is really nice. I feel like i’m in the studio w the artist listening to unreleased music. The battery life outlasts my phone, my airpod pros, and my ipad. Overall, for the price I think it’s really worth it and it’ll last for years due to the overall quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianaH,
Very nice! Thank you for the purchase and we're glad to hear that you like the noise canceling, sound quality and battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
XM5’s have good ANC and well rounded audio
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from Bose QC35ii, the XM5’s had equal or better active noise cancellation (ANC) and much better bass & low frequency audio - not overly bass heavy, but enough to realize the XM5’s sound great and the QC35ii’s really don’t have that much bass & low end. Sony utilizes photo mapping your ears with your smartphone to custom tune the sound and their “360 Reality Audio” seems to be their version of spatial audio to give a much wider soundstage. It works well. One item to consider is using an audio “digital-to-analog” converter (DAC). Doing so really helps the XM5’s reach their full potential, but they also do daily well by themselves, wireless or wired. Sony’s done a nice job with them. I recommend the XM5’s. Are they perfect? No. But at their regular price point, they do a good job. And if they’re on sale, better yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi av8tor9804, thank you for sharing your review of your experience using the XM5. We're pleased to hear that you like the sound quality and features. We'll take note of your suggestion and pass it to the appropriate department. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Apple like ecosystem with Multipoint Connectivity.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5s provide me with comfort for long hours of studying along with the game changing feature - multipoint connection. I am able to seamlessly which between my PC and my phone, providing an apple like ecosystem experience. The sound connect app is the best app I've ever used for any kind of headphones I've owned because of how easy it is to control my XM5s between my devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Juan,
Thank you for choosing Sony!
We couldn't be happier to hear about your positive experience with the Sony WH1000XM5 headphones! It's wonderful to know that they provide you with the comfort you need for long hours of studying, along with the convenience of multipoint connection. Being able to switch effortlessly between your PC and phone truly enhances your experience. We're also glad to hear that you find the Sound Connect app to be the best you've used for managing your headphones. Thank you for sharing your thoughts with us!
Best regards,
-Fred
Best ever headphones I bought.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ever headphones I bought. Initially I bought the Airpods Max as I have an iphone and also from the reviews. MKBHD called it "Luxury sound". It isn't for me. The bass of Airpods max is worse than Airpods pro. But these Sony XM5's are worth for a bang. They are made of plastic and is a good thing as it will be light on your head. The sound is crazy good. Its perfect in every sense
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PraveenkumarD, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
SONY xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with it love the color, very comfortable and it doesnt fall when I'm running. Definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ThereseT,
It makes us really happy to hear you love the color and find your WH-1000XM5 headphones so comfortable for your runs. We're confident you'll keep enjoying every amazing feature they offer. We truly appreciate your recommendation, and thank you for choosing Sony!
Best regards,
-Fred
Best in the Market
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using headphones for years now, after searching and spending hundreds of dollars on different brands I can say these are undoubtedly the best headphones i've bought. Their great for school, working out, and travel. I can't emphasize how great they are when going on runs, it feels like there's nothing on your head. Even after hours of wearing them I dont feel any discomfort. Would highly recommended 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon,
You made the right choice! We're glad to hear that you found the best headphones in the market. We're glad that you appreciate the comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -
-David
Better than Apple AirPod max
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had both the AirPod Max and the Sony m5 and the Sonys are way better and better priced than the apples. Sound quality is better, better comfort, and noise canceling is far superior. Def recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Thank you so much for the 5 stars! We're glad that you found your Sony XM5 headphones to be a worthy purchase due to their amazing sound quality, comfort, and noise-canceling capabilities. Thank you for choosing and recommending Sony! Enjoy! -Maria
Strong recommend to buy these awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smoky pink is a beautiful mix of pink and lavender…. Love it! Great sound quality, connectivity and battery life, these are by far the best headphones to buy…go for it without a doubt.
I would recommend this to a friendBest Noise Cancelling Headphones Sony WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using these headphones for about a month now and I’m loving them. Picked up the Midnight Blue version- looks great and feels super comfortable even for long sessions. The noise cancellation is top-notch. Snagged them at a discounted price during Thanksgiving, which made it an even better deal. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbhimanyuU!
Thanks so much for sharing your experience with us after a month of use.
It brings us great joy to hear that you’re loving the look and feel of the Midnight Blue version. We’re so glad you were able to grab them during the holiday sales and that they’ve been staying comfortable during those long listening sessions.
The WH-1000XM5 features an Auto NC Optimizer that automatically adjusts the noise cancelling based on your environment and wearing conditions. They also include Speak-to-Chat technology, which automatically pauses your music and lets in ambient sound the moment you start a conversation.
We appreciate your decision to go with Sony!
Happy New Year and best regards,
Estefany
A Musical Adventure
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I think of Headphones, and what I want them to do. It is these. They are comfortable. Feel like the color of them goes with everything. I enjoy the fact that I can choose to use noise cancelling with a button that turns them off and on. Highly recommend reading the quick tips. It taught me how to use the headphones in a way that I did not know before using them. You will not be disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelO,
Perfect! Thank you for sharing your review on our Sony WH1000XM5. We're very happy that you appreciate the comfortable design, color and the noise canceling feature of our XM5. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing and recommending Sony! -Marco
