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Customer reviews

Rating 5 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Rated 5 out of 5 stars

    Refurbished Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t even tell these were refurbished. They seemed brand new. Wonderful sound quality and battery life. A little heavy and can make your ears sore if you wear them a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miranda,

      We’re thrilled your WH-1000XM5s feel brand new! For a more comfortable fit during long sessions, try extending the sliders slightly and adjusting the headband so it rests softly on the top of your head to better distribute pressure.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Customer reviews from sony.com

    User rating, 4.2 out of 5 stars with 344 reviews on sony.com.

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    sony.com
  • Customer reviews from bestbuy-ca

    User rating, 4.1 out of 5 stars with 16 reviews on bestbuy-ca.

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