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Customer reviews

Rating 4.1 out of 5 stars with 237 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

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81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 237 reviews
  • Rated 2 out of 5 stars

    Will not fully charge

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these in November; by May, the right ear bud will not charge past 40%. The left one typically charges to 90%. The buds stay in the case all day, so they should be completely charged, but the right one will not charge. I deleted the connection, paired again, and the charge will still not be more than 40%. They are very comfortable and worked as expected, except for the charging issue.

    No, I would not recommend this to a friend
    • Brand response from Soundcore Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at + 1-800-988-7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, soundcore

  • Rated 5 out of 5 stars

    Wife loves it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife is a nurse and we use a speaker that plays rain so she can block out noise but i dont like it so i got her this amd now i can sleep too

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sleep headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great, not the worst. They get the job done if you need a break from your snoring partner and pitter patter from the upstaors neighbor. Plastic mesh on the actual earphone's is a bit flimsy also. Okay product

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good Product until it is Not

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for 6 months, then earbuds only charged to 50% after a firmware update from Soundcore app. So, in middle of night around 3 AM…WAKE UP. I’ve done the suggested troubleshooting and nothing. I’ve contacted Soundcore directly and they want me to contact Bestbuy. They worked well when they worked. If $150 to over $200 is worth it to you for a short term product, then these are it. No support after purchase and fail within six months.

    No, I would not recommend this to a friend
    • Brand response from Soundcore Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at + 1-800-988-7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, soundcore

  • Rated 3 out of 5 stars

    Buy the warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, not great reliability. First purchase didnt work so I had to return them. Replaced them and now the second pair is on the fritz. They will only charge to 40% and therefore wont last through the night to wake my son up.

    I would recommend this to a friend
    • Brand response from Soundcore Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at + 1-800-988-7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, soundcore

  • Rated 3 out of 5 stars

    Only last 5 hours

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them because they are comfortable, I can sleep on my side and they cancel out snoring...BUT....they only last 5 hours and shut off. Then, I'm awake bc I hear the snoring again. So if you like to sleep longer than 5 hours .. Do not purchase

    No, I would not recommend this to a friend
    • Brand response from Soundcore Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, soundcore

  • Rated 4 out of 5 stars

    Purchased just one of this product online.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IS SHOWING I PURCHASED ONE ON-LINE AND ONE IN THE STORE. I JUST PURCHASED ONE ONLINE. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were a gift for my wife. She has had no issues sleeping with them so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blocks out girlfriends snoring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these so much, they have helped me sleep while my girlfriend snores next to me. 10/10 would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anker earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable enough to sleep with, would recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Left side stop working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are great but after 3 weeks of buying the headphones the left side stop working,

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sleep soundly because these work profoundly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife had been using them for a couple of weeks now and has had zero regrets. She can fall asleep after working on her phone late at night, and she loves the sound quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Add this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing must have. Wish it had voice but then again ya probably not

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a frustrating product. Needlessly complicated app. These are sleep buds. I want to take them out of the case, open the app, hit play, adjust the volume, AND GO TO SLEEP! And you can't do that. And that doesn't even address the issue that half the time they DON'T PAIR WITH THE APP! So when I'm sleepy, I have to do endless cycles of put the buds back in the case, close the app, open the app, take the buds out of the case, repeat repeat repeat repeat. Finally they sync up! Wait, that was only for about a second and now nothing again. Want to use them as just regular earbuds for other apps! Well, guess what. Sometimes that works, and sometimes it doesn't. Cue up the endless cycle ofput the buds back in the case, close the app, open the app, take the buds out of the case, repeat repeat repeat repeat etc etc etc etc This company REALLY needs to follow the KISS concept - Keep It Simple St****!

    No, I would not recommend this to a friend
    • Brand response from Soundcore Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at + 1-800-988-7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, soundcore

  • Rated 4 out of 5 stars

    Do your research and it might be just right.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some serious nuiances you have to get used to...but does what it says it does and allows me to side sleep with them in! Read reviews aplenty and see if the things that bother some would be too much for you...I decided they wouldn't and I'm happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for sleeping

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great when my mind doesnt dtop racing and i need something to focus on while i try to sleep. Ots the job done and doesnt bother the wife.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're good when they work. Stopped working within 6 months. Don't hold a charge for more than 3 hours and both don't sync up. One works when one doesn't

    No, I would not recommend this to a friend
    • Brand response from Soundcore Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at + 1-800-988-7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, soundcore

  • Rated 5 out of 5 stars

    Really helped me stop falling asleep to the tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit great, and I only feel them a bit when I sleep on my side; I quickly got used to them.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Way better sleep.

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 3 dogs and they can be very loud during the morning while I’m still asleep. I no longer wake up in the middle of the night due to sounds of people stomping past my door or anything like that. Completely blocks it all out. Be sure to keep these things clean however. Especially where the magnetic contacts are. It’s not fun when one is dead because it wasn’t charging due to dirty contacts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love these!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so comfortable to sleep in theyve helped me so much

    I would recommend this to a friend
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