Customer Ratings & Reviews

Amazing service. Thank you for being so helpful and taking the time to answer my questions.

The gentleman who came installed and set up our equipment perfectly . He did a great job and was very knowledgeable and personable.

What a nightmare! Between not being able to call and talk to the store and spent over 4 hours on the phone with the call in group, this was a horrible experience. Bought the stuff and picked up at the store. Install was scheduled in a week. No call from them so when I called to find out about it, they said that a old phone number was on the account and they could not reach me. Rescheduled and now it was a two week wait. This was expedited by a team member in the store. The next day a manager from the Rogers, AR called me. Everything is set up with notes all over the ticket. Two weeks and still no call, they said it was in the system but would not move to the scheduled appointment in their computer. Went back to the store and they could not tell me what was wrong but the appointment was hung up. Notes all in the system and on the ticket to call me. The manager deleted the ticket, made a new one and was very helpful. Now just had to wait another week. So I waited 30 days from purchase to installation with SO MUCH aggravation. The store personnel were very helpful but the call center SUCKS! I made 6 calls and spent over 4 hours on the phone. The sad thing is you cannot talk to the people at the store. The installers were not even Geek Squad employees! They did a good job on the install though. The system and not being able to talk to a store employee on the phone is a disaster!!!!!!!!!!

Installation guy installed Starlink and got it linked to my TV. Explained everything to me, answered my questions. Was patient with me, worked quickly, left minimal mess.

Excellent service. Appointment and install were very quick. NO messes made. All done professionally. All questions answered.

Works great! The installer was very knowledgeable about placement and very professional.

We bought a complete starlink system for our new house which doesn’t have internet or tv service and paid for and scheduled installation. Received email confirming installation, never showed up. When I called they said there was a “ glitch” on their end and it had been cancelled. We asked for a refund and hired some one to install it. Very disappointed.

Terrible Install - Technician was here until 10:30 pm, installed the unit under a soffit, put several holes in our siding and left without fixing it, so we could not get internet service. We had to fix it ourselves, pay someone to finish the job, and now we have to replace the ruined siding. Do no recommend Best Buyer for Starlink Installation

Installer was a no-show. I waited around the house all day & didn't hear a word until shortly after 5:00 when a "customer advocate" called to reschedule the appointment. By then I'd lost all confidence in Best Buy.

Installation went very well. Local contractor was sent out to mount satellite. Quick, efficient, cleaned up after himself. Most importantly, someone who knew what they were doing (and what not to do) took care of it for me.

I am very pleased with this item and the technicians who installed it.

The agents quickly installed the dish and got me started. Very easy, neat and quick.

The agents mounted our starlink expertly, taking time to explain the process. They kept us informed during the entire time. They also assisted us in setting and using our Amazon Firesticks (one forceach of our 4 TVs. Amazing!

Set up was done so professionally. I would highly recommend Mr. Phlava. He did an awesome job! I love it!!

They were very professional, very nice, and very efficient.

The Geek Squad techs were knowledgeable, courteous, listened well to questions and provided understandable responses. They made sure all equipment was operational and were willing to answer questions subsequent to their work at our home. Well done!!

The technicians installed our starlink equipment in a timely and efficient manner. We are very satisfied with the product as it is extremely better than the service that we previously had

This job started on Oct.27 and is not finished.Not the Best way to represent your company

Service was fast and the Geek Squad did great we had no issues!

TOOK 3 weeks, 2 installers visits and 2 different mount purchases before it was done. So, NO BEST BUY HAS GOT TO BE THE WORST, BOTH FOR CUSTOMER SERVICE AND ACTUAL INSTALL SERVICE.