Customer Ratings & Reviews
- Model:
- 50Q550F
- |
- SKU:
- 6593222
Customer reviews
Rating 4.4 out of 5 stars with 386 reviews
(386 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of setup, and overall value of the 50" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024). Many praise the vibrant colors and performance of the QLED technology, considering it a great option for the price. Positive feedback also highlights the user-friendly interface and quick setup process. A small number of users reported issues with Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Waste of time
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the TV a few months ago when I turned on the TV to watch some shows the TV looks blurry and grainy I call TCL because the TV was under warranty took them 3 months back and forth they said they were gonna send me a replacement but within 3-5 day had to call them back they said they didn't have the same model of tv they said they were gonna replace it with a similar model tv waited other 2 weeks got a call saying they were gonna give me a refund wasted almost 4 months of my time
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DavidC,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad interior wiring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had coil whine and returned it for a different TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bren,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. If you need any assistance with your replacement TV, please reach out to us at tclsocial@tcl.com. We will continue to work hard to provide our customers with the best experience and support possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL 50 " tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not receive any signal. Antenna connector maybe bad.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RobertA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Regret purchasing an Amazon Fire TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost immediately after purchasing, the interface included (Amazon) began having terrible audio issues. It does not seem to be the actual tv, but having to do with Amazon fire streaming quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NovelaS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worse TV ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst TV I've ever bought. It is not worth the money. After 3 months I started having issues with the picture and sound. I didn't buy the warranty so I can't return it. I don't recommend this TV or buying it at Best Buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jose,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Junk.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL asked me to exchange it. Lame. Why? Because when you hit pause and then unpause the show doesn’t play. It goes back to the home page every time for whatever reason. Doesn’t matter if you pause for 20 seconds or 20 minutes. The 15 year old dynex tv with a Roku stick works better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EricjM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Meh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was cheap. I tried it. I took it back. You get what you pay for
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RebeccaC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Fire tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen started going out in 6 months, screen shakes, lights going out.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ashley,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought online and it was damaged. Screen had noticeable marks/burn-in after it was set up. Returned it for something else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LeviS,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is terrible. Terrible quality and if you’re going to be playing old movies or videos that are 1080p on it, you’re going to have a horrid time because of the picture quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bryan,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Junk!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this piece of junk! Will not set up correctly, cannot download Netflix, and actual set-up makes no sense! Plus, laggy as anything. DO NOT WASTE YOU ENERGY ON THIS!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EvanB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble setting up your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Let Down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 4 of these Smart Fire TVs. Too many requirements per TV (downloads/sign-ups/apps, etc.) before being able to watch the TV. Returned all 4 Smart Fire TVs for 4 better TVs. Since the Fire TVs were returned, my Ratings can only be Low.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Never buying TCL again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy TCL again. Screen flickers then blacks out.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi goalieBear,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Did not receive my Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered my tv on December 12 2024 it’s a new year and I have not received my tv yet I feel this is crazy all the things I’m going through to get a TV that I paid for with my hard earned money
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi KalandraF,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Junk tv at any cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible picture and sound. Absolutely not a good picture or product. Only tried it for a few days. It had worse picture and sound than an old non 4K tv. Junk
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TerryK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Unsatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke in 30 days and has the black screen defect and Bestbuy won't help
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CraigG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price, Qled
Rated 5 out of 5 stars
Other user should do a Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Other reviewer mycurrentalias complaining about the Drop price because a different but nearly identical model with GoogleTV was $50 less last year…use your brain. These are product reviews and Best Buy offered a Drop on this specific model currently, it doesn’t have to be the same as prior deals. The price doesn’t mean the product deserves a poor review. If you don’t like the deal, wait for another or get a different product but don’t complain in the product reviews section because another deal was better for you. I understand I’m effectively accomplishing the same thing but for the current price of $200 it is a solid option if you’re looking for a FireTV model and a low cost option it will do the job and has QLED over LCD. GoogleTV is fine but often has more software issues than I’ve seen on other models in the low-end range. For a cheap replacement, elderly or kids room, or extra TV option I’d go FireTV or even Roku in the low-end space.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Good quality TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is super, good sound too. I use this tv mostly to play my PS5. Good TV for the price.
I would recommend this to a friend - Pros mentioned:Qled
Rated 5 out of 5 stars
Big steal on price and quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow i just got this deal for $199.99 what a steal a Qled 50 inch with smart fire tv this is great.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Ms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent price! Very nice television.. the picture is outstanding!
I would recommend this to a friend