Customer Ratings & Reviews

Great TV but I keep receiving units with dead pixels. However, they keep exchanging units.

I previously had the 2024 version of the 98" QM8 TV until lightning knocked out just about everything we had in our house last May. Ordered the 98QM8K as soon as I saw it available for order in June and it was delivered in July. TV was great until Christmas day. The right side of the TV is now slightly dimmer than the left side. The difference is slight, but sharp. Very visible in person. Getting pictures to show it are difficult and also don't show the degree of the problem as much as in person does. Yet, once you see it, you can't unsee it. It's a clear difference. It's a sharp difference. It's always the right side dimmer than the left side. Factory and power reset has been tried. I've sent multiple pictures to TCL support only to be told my TV is functioning normal. Here is one (I hope the link works, can't figure out how to get pics to post here): https://photos.app.goo.gl/mMeWUzAi7dXWrLyK8 This is TCL's response: "Upon reviewing them, we observed that the TV is operating normally. Please note that the TV automatically adjusts its picture settings based on the content currently being played. This means that brightness, contrast, color, and other display settings may change dynamically to optimize the viewing experience for each type of content. These automatic adjustments are standard behavior and are designed to enhance the picture quality depending on the content source. We hope this helps clarify the behavior you’re seeing. If you have any further questions or concerns, please feel free to reach out." It's as though they refuse to see that it's always dimmer on the right side or are refusing to admit to seeing it at all. I wish I had bought a different brand. Please don't buy TCL.

98 inch tcl television it’s big bright colors and great sound especially hooked up to surround sound

For the price, it’s hard to find anything remotely comparable.

Looks great. And functions well. Good value. Can't wait to use it more

Please don't make the same mistake I did. Do not buy this TV or any other appliance from Best Buy. The complete lack of customer service alone is enough for me to never make another purchase from Best Buy. I bought this 98" TV and a Sonos Arc soundbar for our newly renovated basement. It was supposed to be the finishing touch on our project that we had spent months on. The "Free Mounting valued at $300" looked great on paper. Only to wait a month, be told I needed to reschedule the night before delivery, then be told I needed a different soundbar mount than the agent told me in the store, then be told I need to reschedule in another month once I buy that mount. At the end of the day I mounted the TV and soundbar myself and didn't receive a refund for any of it. I've spent hours on the phone and chat with customer service, they don't have any answers and don't care that I had a poor experience. I would've been happier spending more money through a different retailer just so I had confidence in the customer service. If something ever goes wrong, you're not getting any help from Best Buy.

Because Best Buy salesman sold me the wrong mount for this TV they were unable to install. Because they wouldn't update my order to reflect this non-delivery, I could not reschedule delivery. So I canceled the order and re-ordered to enable delivery rescheduling. They wiped out $500 of gift cards attached to the first order because THEY messed it up. I bought the TV, they canceled the gift cards. They had GREAT difficulty setting delivery appointment and keeping it (3X's) and I got chiseled out of my rightful gift cards. It is my opinion they don't care about customers. Don't believe me, try phoning the store you bought a TV from. Better yet, try getting the phone number to the store you bought from. Calling the 800 number? They can't help. It is my opinion that they don't want to hear/see you after your credit card is accepted.

Got this while it was on sale, the install was done terribly the tv itself makes loud buzzing sounds the pictures are all blown out. Tcl quality has gone down the toilet. Returning

Wish I could give it zero stars but that’s not how this works. Tv literally worked for one hour, tried to turn it on next morning would not come on. No lights on tv whatsoever. Still waiting on resolve 1 month later. Customer service is equal to there products GARBAGE

I have been on a 1080p Projector on a screen for about 100" for about 10 years. I do love a projector but sitting in the dark all the time isn't fun even in a light controlled room. Not to mention they aren't as friendly for gaming. The price of this 98" TV was just similar to a new laser projector, but I really wanted to have the lights on. So, I had this hung on a wall and had the wires hidden. I'm using what's called "The Beast" mount and I love it since I can pull the TV off the wall and get behind it easier. Now the actual TV. It is just so bright! Colors are vivid and I no longer have to replace bulbs! It has game settings to lower lag and the black levels are very good for space FPS games like Destiny 2. When we had it delivered and installed there was worry it would be too big. But thanks to BestBuy's site with all the dimensions I was confident it would be fine and it was. I only have 4 inches of space on each side but it looks great on the wall. Everyone in the house has said it is life changing. Like when we watch movies, TV or play games on it. We sit about 16 feet away and it feels good. I had it mounted on the lower side. About 2 or 3 feet off the floor since I didn't want to tilt my head up as I watched TV. I really love this TV, it is my first new TV in about 15 years and it is such a hit I wish I did it earlier.

Never Recieved. You did not make delivery.. after complaining you decided to just is our money back. The worse customer service I've ever recieved.

After going through various tv options, this truly is the best purchase I have made The tv gets as bright as the G5 but for a fraction of the cost I get 98 inches plus great colors and image quality Amazing delivery and install by Santiago and Tony

Amazing TV. Best Non-Oled Ive ever seen. at the 98in size the only issue is viewing angles, ensure your close to the center sweet spot and everything looks amazing. so far after 3 months no buzzing issue in my panel which is great. Highly recommend for a TV at this size and Price.

Great picture! Couldn’t believe the brightness. Great deal for that kind of picture!

Great TV, huge size and great value. This was one of the few 98" TVs to fit within a cabinet. I was deciding between this and a 97" OLED that cost over 20k. So Glad I went with the TCL which is a brand I ordinarily would not have considered.

Great picture. Replace my Sony with 98”TCL. So far I love it . The Best Buy guy’s did a great job installing the TCL .

Great value for the combination of features, picture quality, and size

This TV has amazing colors and brightness. I have two other LG OLEDs and I was actually shocked at how close this gets to the depth and sharpness of them. The 98" size really helps with immersion and I would most definitely purchase again.

This purchase was a great experience from selection to the installation. I chose the QM8K for the dynamic picture and TV size provided a at the movie like experience at home. Best Buy's delivery & installation was fantastic the installer was very professional as well as the sales representative. I highly recommend the TCL QM8K

Love this TV. Amazing picture and very good sound. Very good in bright rooms too. Great viewing angle and very easy to set up out of the box.