Customer Ratings & Reviews
- Model:
- 98QM8K
- |
- SKU:
- 6625840
Customer reviews
Rating 4.6 out of 5 stars with 127 reviews
(127 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.9
Rating 4.9 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality of the 98" Class QM8K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025), praising its sharp, smooth images and excellent color reproduction, especially with HDR content. The deep blacks and bright whites also receive significant praise. There are currently no reported negative customer experiences.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Size Not Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Size is what you’re buying here. Not picture quality. If you want good pic quality, go OLED.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi dubs,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
A VERY costly Salesman's mistake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because Best Buy salesman sold me the wrong mount for this TV they were unable to install. Because they wouldn't update my order to reflect this non-delivery, I could not reschedule delivery. So I canceled the order and re-ordered to enable delivery rescheduling. They wiped out $500 of gift cards attached to the first order because THEY messed it up. I bought the TV, they canceled the gift cards. They had GREAT difficulty setting delivery appointment and keeping it (3X's) and I got chiseled out of my rightful gift cards. It is my opinion they don't care about customers. Don't believe me, try phoning the store you bought a TV from. Better yet, try getting the phone number to the store you bought from. Calling the 800 number? They can't help. It is my opinion that they don't want to hear/see you after your credit card is accepted.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JamesB,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. If you need any assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't buy from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don't make the same mistake I did. Do not buy this TV or any other appliance from Best Buy. The complete lack of customer service alone is enough for me to never make another purchase from Best Buy. I bought this 98" TV and a Sonos Arc soundbar for our newly renovated basement. It was supposed to be the finishing touch on our project that we had spent months on. The "Free Mounting valued at $300" looked great on paper. Only to wait a month, be told I needed to reschedule the night before delivery, then be told I needed a different soundbar mount than the agent told me in the store, then be told I need to reschedule in another month once I buy that mount. At the end of the day I mounted the TV and soundbar myself and didn't receive a refund for any of it. I've spent hours on the phone and chat with customer service, they don't have any answers and don't care that I had a poor experience. I would've been happier spending more money through a different retailer just so I had confidence in the customer service. If something ever goes wrong, you're not getting any help from Best Buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi UpsetEyeDr,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with the installation service. If you need any further assistance with your TV once you get it set up, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Poor side viewing angle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv had great quality picture directly in front of the screen but as soon as you step to the sides the color and brightness greatly drop off
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AnthonyL, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
- Cons mentioned:Noise level
Rated 1 out of 5 stars
Terrible tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this while it was on sale, the install was done terribly the tv itself makes loud buzzing sounds the pictures are all blown out. Tcl quality has gone down the toilet. Returning
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RichardD, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you still have the product, we would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Tv review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could give it zero stars but that’s not how this works. Tv literally worked for one hour, tried to turn it on next morning would not come on. No lights on tv whatsoever. Still waiting on resolve 1 month later. Customer service is equal to there products GARBAGE
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rick,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never Recieved. You did not make delivery.. after complaining you decided to just is our money back. The worse customer service I've ever recieved.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelP,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. If you receive the TV and need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support