Customer Ratings & Reviews
- Model:
- TS7000-NA
- |
- SKU:
- 6347817
Customer reviews
Rating 4.3 out of 5 stars with 501 reviews
(501 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the ALTO 7 2.0-Channel Soundbar's sound quality, praising its overall great sound. Many also appreciate its easy setup process. While some customers rave about its affordable price, others express disappointment with the lack of bass and issues with the remote control and volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and even better price! Would buy again.
I would recommend this to a friendRated 3 out of 5 stars
Thought having TCL TV would be great pair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have TCL TV and this and I thought it would be great pair but no benefit of having both. Should’ve went for the Visio sound bar on sale
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dusty,
Thank you for taking the time to provide your feedback. We hope that enjoying your TV and soundbar thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not really what I was expecting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to connect to TV. It is set on “movie” mode but really isn’t any better than the TV just a little louder at lower levels.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Volume
Rated 1 out of 5 stars
TCL TV speakers sound better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this due to good reviews, sorry to say for me this speaker system sounded very thin, almost like AM radio, the speakers in the television actually sounded much better, used HDMI cable for connection, not impressed at all, would advise on a higher quality system with a subwoofer, even at higher volumes this particular item left a lot to be desired
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Stevolene,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. This soundbar can be connected to a TV via HDMI ARC, Optical, or Aux. Additionally, there are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and reference this post. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not a good product.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good product. For some reason, it keeps losing it's connection.
No, I would not recommend this to a friendRated 3 out of 5 stars
TCL Alto 7 2.0
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all that impressive for this TCL 75" tv Difficult to tell which function it's on
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gary,
Thank you for taking the time to provide your feedback. The soundbar features a colored LED that indicates the input it is currently on. There should be a sticker legend on the top of the soundbar showing what each color means. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average soundbar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average soundbar. Bass low, sounds ok for smaller rooms.
No, I would not recommend this to a friendRated 3 out of 5 stars
OK Sound bar if you don' want all the Bells and Wh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.better than my t.v speakers but pretty much basic sound.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RKMO,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Avg
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avg sound , no bass good for a small(very) room easy setup
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would of expected a louder sound but I guess the price is worth it
I would recommend this to a friendRated 3 out of 5 stars
Not what we expected for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned and bought a Boise, m Lots better sound.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brooke,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
So-so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a TCL 55” Tav and ai thought this soundbar would be a good accessory to it, but the sound of the TV is better that the sound that came out of this soundbar. I ended up returning it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Anna,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not worth it at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sale it to you because it’s supposed to make the TV so much louder but the TV sounds a lot better on its own I returned this product since it needed 3 other devices to achieve its “best performance”
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HelloWorld,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. This soundbar can be connected to a TV via HDMI ARC, Optical, or Aux. You should not additional devices to enhance the performance of the soundbar. Additionally, there are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and reference this post. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
No better than built-in TV speakers - returned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 55" TCL TV and wanted just a modest improvement in sound, nothing earth shattering. After using for a weekend this is no better than the built-in speakers. Useless purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi elsabio,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content.We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad Connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just ordered this item 2 weeks ago. The sound bar is great but it doesn't connect correctly via Bluetooth. It keeps disconnecting from my phone. Other than that great product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gena,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar staying connected to Bluetooth devices. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
You can not put before TCL TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When placed before the TCL TV, it blocks the infrared sensor and it is very inconvenient. Also, the USB devices do not play music. I don't know why they are there.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pingala,
Thank you for taking the time to provide your feedback. If you are having trouble with your TV IR reading the remote try placing the provided IR-pass-through cable next to the IR sensor of the TV. Then connect the jack-end to IR-pass-through port on the soundbar. This will allow you to completely hide the TV sensor with the soundbar from line of sight of your TV remote while allowing you to control the TV still. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is OK but does not sound as good as other reviewers say. Biggest issue is with BB support. I bought open box with curbside where they just put it in the trunk and I drove off. Got home and the item was not in describe condition and flat out did not work. Hours with support on the phone and eventually got it replaced by going into the store, the whole thing I was trying to avoid during COVID. At least the dude with the rooster crowing in the background was cool.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi VGreview,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with curbside pickup and openbox. If you need any further assistance with your replacement soundbar, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't waste your money!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Samsung 55" 3D 240Hz TV and one of my grandkids cranked up the volume too loud for too long and now I have a "blown" speaker. Purchased this soundbar on 08-16-2020. Taking it back on 08-22-2020. Sounds like a tin can! It has 3 modes for sound types and none of them make a difference. I have a cheap Vizio soundbar for the TV in my garage and this thing doesn't even compair! Has absolutely NO bass. Voice sounds like its muffled. Going with the POLK S2.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dennis,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This definitely doesn't sound normal as this sound bar typically produces great sound. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible audio quality, big clunky design. I returned it after a week and paid $50 for a better quality brand. Couldn’t be happier.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Forbes,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our soundbars. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Bass
Rated 1 out of 5 stars
No base, sound ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this unless you have a separate subwoofer. Not a good product. Sound was not great. No bass.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support