Customer Ratings & Reviews
- Model:
- TS7000-NA
- |
- SKU:
- 6347817
Customer reviews
Rating 4.3 out of 5 stars with 501 reviews
(501 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the ALTO 7 2.0-Channel Soundbar's sound quality, praising its overall great sound. Many also appreciate its easy setup process. While some customers rave about its affordable price, others express disappointment with the lack of bass and issues with the remote control and volume control.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, not great but it did increase the volume, if not the quality, of the sound from my tv. I would not buy again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KittyKay,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I installed with the HDMI cable only and after about 2 weeks it stopped working properly so I had to reconnect with the Optical cord to get it to work right. Occasionally it will come back and work with the HDMI cable but it kicks off and then I have to switch back to the Optical. Sometimes it just switches back and forth by itself. If I junk this and buy something else I will spend more to get a better device.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bartman88,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Nice looking unit, but lacks sound quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lacks sound quality, no bass. Difficult to operate as there is no visual indication of what settings your at. For example the volume has no numbers, such as 1 thru 10. Also you must power up separately from your TV. I would not recommend buying this. I might use it in the garage in my shop, not even sure about that though.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. This soundbar can be connected to a TV via HDMI ARC, Optical, or Aux. Additionally, there are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and reference this post. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Large with small sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap so the poor sound quality is no surprise. It is also far too large for such small sound. I returned it immediately.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KTeamKing,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This soundbar typically produces great sound. This soundbar can be connected to a TV via Optical or AUX. Additionally, there are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. We're sorry to hear that we were not given the opportunity to help you further understand the features of your soundbar. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Don’t sound like an actual sound bar.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really a big difference from the actual tv they both sound the same don’t think the price for this is worth it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Miloe,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. This soundbar can be connected to a TV via HDMI ARC, Optical, or Aux. Additionally, there are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and reference this post. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Sound a the same as the TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe if you’re in a small room with no other noise will this sound ok. It was no different then the TV sound.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. This soundbar can be connected to a TV via HDMI ARC, Optical, or Aux. Additionally, there are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and reference this post. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much better than the speakers on my tv. Would recommend spending more money on a different brand
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bert,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. This soundbar can be connected to a TV via HDMI ARC, Optical, or Aux. Additionally, there are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and reference this post. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wish I would have returned it.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this sound bar. Sound is not much better than the t.v. Extremely irritating if I pause my t.v. for a short period, the sound bar will turn itself off. Huge regret in purchasing this item.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Melc,
Thank you for taking the time to provide your feedback. This particular soundbar has the ability to connect to our TVs via HDMI, Optical, or AUX. We are always looking for and implementing new features to improve our products. We’re dedicated to our customers and are pleased to provide you with a firmware update to improve your experience. Please visit https://support.tclusa.com/soundbars-downloads/software-updates and follow the steps to continue enjoying your TCL ALTO 7.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
The truth
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the sound from this soundbar because of the buttons on it .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
tcl
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a great sound bar ended up returning it pretty quickly
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
remote sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote doesn't work right.. always turns the volume up no matter what button I hit. Only way to get it to turn down is to manually do it on the soundbar.... plus the 15 day return policy sucks cuz that's a very short period of time and of course this started happening after that.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JHOFF,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Will Stop Working After 1 Month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this soundbar with a TCL Roku tv, it connects well but you will often have to unplug and replug and reset devices to maintain audio quality. Started having issues after a month
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tim89,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Didn't work, wouldn't syncronize with TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't synchronize, lip sync., with TV, no mater what we tried, also in one mode it sounded like an echo chamber. Following all the instructions it still wouldn't work. We returned it and got a different brand which works well.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may have been having some trouble with lip-sync on your soundbar. We are committed to delivering best-in-class performance and a seamless user experience from our audio lineup. As such, we conducted extensive testing and discovered that in rare combinations of hardware and software, the issue you are reporting may occasionally happen. However, we’re dedicated to our customers and are pleased to provide you with a firmware update to improve your experience. Given the opportunity, we could have definitely worked with you to help resolve the problems you may have been experiencing. We hope that you reconsider is in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not good!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a TCL 6 Series TV and thought this sound bar would go well with it. Not at all, the sound was so lousy even using the HDMI-ARC option. I returned it and bought a Yamaha sound bar, much better!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JAMVP,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. We hope you continue to enjoy your 6-Series! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Arrived dead on arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived by mail, but it was DOA. Returned it to the store. No issues there. I upgraded the replacement to the 2.1 version (with subwoofer). That arrived a few days later by mail, and it works great.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SoquelBill,
Thank you for taking the time to provide your feedback. We're sorry to hear about your initial experience. However, we're glad to see that you are enjoying your upgraded replacement! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Meh
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL is usually pretty good but I was not impressed with the sound bar i couldn't tell that it made a difference.
No, I would not recommend this to a friendRated 1 out of 5 stars
buttons got too hot
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the controls on the actual unit would get too hot and then the sound would go up to max and then down and not work. replaced and wont use again.
I would recommend this to a friendRated 1 out of 5 stars
Horrible sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have to turn the sound bar up to almost 100 to even hear it. We are extremely disappointed with this purchase, and really wish we could upgrade and return this one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lori,
Thank you for taking the time to provide your feedback. This sound bar typically produces great sound. This soundbar can be connected to a TV via HDMI ARC, Optical, or Aux. Additionally, there are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and reference this post. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
did not work for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not able to use this soundbar, it was not compatible with my Xfinity cable box, so unable to review the quality of it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sunshine,
Thank you for taking the time to provide your feedback. This soundbar is compatible with most TVs and can be connected via HDMI ARC, Optical, or AUX. You would simply use one of these connections to connect to your TV, and then also connect your cable box to the TV. If you still have the soundbar, we would be more than happy to walk you through the set up process. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor Quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality. Lasted only 3 months. Will never buy any more TCL products.
No, I would not recommend this to a friend