Customer Ratings & Reviews
- Model:
- TS7000-NA
- |
- SKU:
- 6347817
Customer reviews
Rating 4.3 out of 5 stars with 501 reviews
(501 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the ALTO 7 2.0-Channel Soundbar's sound quality, praising its overall great sound. Many also appreciate its easy setup process. While some customers rave about its affordable price, others express disappointment with the lack of bass and issues with the remote control and volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Easy setup, Sound quality
Rated 5 out of 5 stars
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. And easy to setup. Awesome bass also.
I would recommend this to a friend Rated 1 out of 5 stars
Sounds terrible
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have known what I was getting based on price. Spend a little more or find an open box option instead.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and reference this post. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not yet tried it but it was too expensive I am very disappointed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Without more information, it is difficult to understand if you are experiencing a problem with the soundbar. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Indicator lights did not work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm in the process of trying to get a replacement sound bar through TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is definitely not normal for one of our soundbars. Our soundbars are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the soundbars we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received one that doesn't work. returned it.......
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv sound was better than the speaker so I returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cary,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad quality sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar had bad sound quality. It sounded muffled.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tweety,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and reference this post. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
sounds blown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds blown at all times . disappointed in the quality
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ruben,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item came missing a cable n damage.. item was returned
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our soundbars. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Didn't make a difference
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not make a difference in sound quality at all. Not worth it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This soundbar has the ability to connect to one of our TVs via HDMI ARC, Optical, or AUX. This does not sound like typical behavior for one of our soundbars. Without more information, it is difficult to understand what may be happening with the soundbar. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Bluetooth
Rated 5 out of 5 stars
Great Soundbar Great Price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Soundbar because we were having an outdoor movie night and my old portable speakers weren't up for the challenge. I purchased the TCL 65" rK HDR TV a few months ago and absolutely love it. It really was plug it in and it started connecting itself. So, when I saw the great price of $99 for the TCL Soundbar I ordered it and picked it up that day. I plugged in the power and started to look at how to hook up to my computer when my daughter connected her iPhone via Bluetooth in ten seconds and started playing her music. The sound was great especially for less than $100. I connected my computer via bluetooth and we were set within seconds. The sound was great as we watched a movie under the stars. We couldn't be happier with our purchase.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
TCL does it again!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have two TCL TV’s and I love them. The quality and Roku integration are superb. This is my first TCL sound bar purchase and so far it’s exceeding my expectations. It works seamlessly with the TV and the sound is terrific. It does not have a separate base unit, but I haven’t really noticed. It’s also nice that the TV remote controls the sound bar. All I had to do was turn off the TV speakers and plug in an optical cable. Again, it works like you’d expect. I’ll soon be buying another one for my other TV.
I would recommend this to a friend - Pros mentioned:Bluetooth
Rated 5 out of 5 stars
Great product at great price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product paired great with my TCL TV. The sound quality is great, pairing was simple, and the Bluetooth music streaming is great when lounging around the house. I’ve always had a positive experience with TCL products and customer service.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Breeze to setup! Amazing deal.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was trying to decide between this or the LG 2.0 sound bar. I am super pleased that I went with the TCL. I'm impressed with the clear sound and the finish. It looks great with our TV in the bedroom.
I would recommend this to a friend - Cons mentioned:Remote control
Rated 2 out of 5 stars
Does it’s job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paired this with my TCL Series 6. The sound isn’t spectacular, but it’s better than the TV speakers. Watching a loud, action movie the enhanced sound was more noticeable. I also like that I can control it (to an extent) with my TCL Roku TV remote. On the downside, for whatever reason you can’t mute the speaker or power it down with the TV remote. Being able to adjust the volume but not mute it is annoying. I don’t like the indicator light either. While the TV’s LED stays off until you press a button, the speaker LED stays on constantly. Unfortunately mine also came damaged, with a dent on the end of the screen. Doesn’t appear to affect functionality and I’m sick of returning items, so I decided to just keep it. Overall it is a decent speaker if you’re just looking for a basic upgrade on the built ins. Functionality and QC could stand improvement.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Derek,
Thank you for taking the time to provide your feedback. This soundbar can be connected to a TV via HDMI ARC, Optical, or AUX. If you connect this soundbar through HDMI ARC and enable CEC settings, or if you use the AUX input, you can actually utilize the mute button on your Roku remote. Additionally, we're truly sorry to hear that your soundbar came damaged. All of our soundbars and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the soundbars we send out are in great working condition. The best resolution for this would be to speak to your retailer in terms of shipping damage. If you need any assistance with setup or functionality, please reach out to us at [email protected] with your contact information and a description of what you need help with. Hope this helps!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 3 out of 5 stars
Affordable but not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you need something better than your TV speakers and aren’t an audiophile then this will be fine for you. It’s affordable but feels cheaply made. Sound is okay. Bought this for my dad and he’s enjoying it. If you can, spend more and get a better soundbar like the Sonos Beam.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SoundMariner,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. This soundbar can be connected to a TV via HDMI ARC, Optical, or Aux. Additionally, there are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and reference this post. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Excellent sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just picked up my sound bar last night. Easy to install and setup. It has excellent sound and is amazing. Thanks TCL!
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 1 out of 5 stars
Volume is inadequate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have a TCL 55" Roku TV and bought this bar (Alto 7+) with the HDMI ARC in order to loose the additional speaker remote that we had been using. We hooked up the Speaker. The process was plug and play out of the box. Everything linked up seamlessly. When we turned the TV on and started a show, it took until we hit a volume level of 50 to really hear the show, and average about 70 for normal TV volume. When watching a movie, 100 (the MAX) isn't even very loud. I called TCL Customer Support and they went through troubleshooting with me. We checked and changed the TV settings, Reset the TV settings, and nothing. Support told me that this is "normal" for a sound bar. I know this is incorrect as the $50 no name sound bar we had before this one, was very loud, and we NEVER put it on the Max setting. They kept suggesting that I just return the bar as I got it recently. Overall the TV speakers are louder than this soundbar, BUT the quality of sound from the soundbar is far better. I would not purchase this soundbar again unless they fix the volume issue. I don't think paying this much is worth it if you have to Max it out to even enjoy a Movie.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JediM,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Just the product I was looking for!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really needed a soundbar and now I have one! It is black, which matches the color of my tv and looks great. The volume control allows me to hear the tv even when my kids are misbehaving. I love this product!
I would recommend this to a friendRated 1 out of 5 stars
TLC alto sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a slight upgrade over my one year old 55 inch Vizio tv. Zero bass...I mean nothing. Zero highs, no lows. Very tinny. In order to start hearing sound, I have to start the volume at 27 and to hear it normally it’s on 65. I think I must have gotten a lemon. This absolutely can’t be what people are raving about. It’s beyond awful. I prefer the tv alone....it’s THAT bad. And...I bought one for a gift. ! :(
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cfor,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support