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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 129 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers love the Q Class Premium 5.1 Channel Sound Bar's exceptional sound quality and ease of use, frequently praising its clear, crisp audio and straightforward setup. However, some customers found the bass lacking and experienced issues with the rear speakers and subwoofer. The price point was also generally considered favorable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 129 reviews
  • Rated 3 out of 5 stars

    Not loud enough

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price when it was on sale it is a fair product. The problem with this item it doesn't get that loud on the soundbar

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi HappySappy,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 3 out of 5 stars

    He

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok, but remove control does bot work well. Two small speaker sound are not affected/ matched much with the big one.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi CuongLa,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Surround sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pairs perfectly with our new TCL 65" TV. Would definitely recommend

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi LisaN,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would recommend would be a great gift for anyone

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DannyC,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Cons mentioned:
    Bass

    Rated 1 out of 5 stars

    Do not buy. Do not waste your money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible sound bar. TV is louder without it. No bass despite having a subwoofer. Returned 3 days later.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi TrentonB,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Cons mentioned:
    Bass

    Rated 1 out of 5 stars

    Stephen Berry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No sound comes out of the surround sound speakers in the subwoofer just sits there making no noise or sound at all.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi StephenB,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Cons mentioned:
    Bass

    Rated 1 out of 5 stars

    Save your money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money. Nothing but problems and now sub quit working

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BryanV,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 2 out of 5 stars

    Not Surround Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT the best TCL. Not even close to surround sound. The satellite speakers are pretty much Non existent.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RosaliaS,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 2 out of 5 stars

    OK with the exception of the rear speakers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading other reviews this is not what I expected. I documented the installation problems in another review and the rear speakers offer very little enhancement.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Could be much better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar itself was okay but sub woofer and real speakers failed and the whole system was returned

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi StevenP,

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We take great measures to ensure that the soundbars we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Subwoofer lost connection after one month. Now 5 months since purchase, sound is nothing but digitized white noise. Do not buy this unit

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi PaulG,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t adjust subwoofer levels or surround speakers levels. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Jeff,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Soundbar doesn't work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't work for us. Don't know what else to say. Supposedly a tech is coming out but it takes over a week to get it scheduled

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our soundbars are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the soundbars we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 2016 lg sounds bar w/sub was way better. I connected this sound bar to my hdmi earc and was underwhelmed

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Jay,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes that can be changed based on what you are watching to better suit the content. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Do not waste your money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is Garbage! Don’t waste your money..

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi KoolV,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Crappy sounds bar and base

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t do it, not worth it go buy a real sound system

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Joshua,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    This system rocks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is awesome the tv remote automatically syncs with the whole system with no worries and if you want to change the sound mode is the only time you have to use the sound bar remote other than that it seamlessly controlled by your tv remote. This system is so user friendly that i give it 5 stars for the sound and ease of operation.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi TLCrockstheworld,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Cons mentioned:
    Rear speakers

    Rated 3 out of 5 stars

    Sounds good, but missing some features!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable length for rear speakers not long enough. No way to extend due to TCLs proprietary plug. No optical cable included. Biggesr issue for me: no way to adjust rear speakers level, center channel level or subwoofer level. Whatever TCL decided is what you get. Very disappointed, not worth anywhere near $300!

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi WhirlpoolFool,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Would buy again!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t beat it for the money. Fast and easy to set up. Sounds great for the cash. Easy tube with the app.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound from a reasonably priced speaker system. The system was easy to set up.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

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