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Customer Ratings & Reviews

Your price for this item is $3,199.00

Customer reviews

Rating 4.5 out of 5 stars with 81 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are positive about the Masterpiece 36" Built-In Gas Cooktop. Many appreciate the innovative burner design and its ease of cleaning. The simmer feature and overall quality also receive praise. Positive installation experiences were also reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 81 reviews
  • Rated 5 out of 5 stars

    Thermadore cooktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect replacement, the extra low selection makes this cooktop perfect for foods that require low heat for an extended period of time. The star burners allow for a uniform heating of our pots and pans, very quick and efficient. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Burner performance, Installation

    Rated 5 out of 5 stars

    Excellent...great temperature control

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised! Great control on all 5 burners...easy install...looks great...

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Gascooktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivered on time. This product is as expected and looking good

    I would recommend this to a friend
  • Pros mentioned:
    Ease of cleaning

    Rated 5 out of 5 stars

    Great cooktop - highly recommend.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Thermador cooktop works great, heats up fast compared to the Viking cooktop it replaced. It's also very easy to clean as compared to others.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of cleaning

    Rated 5 out of 5 stars

    Cooktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and especially easy to clean- a great product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of cleaning

    Rated 5 out of 5 stars

    Thermador cook top

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit works as advertised, and it is easy to lift grates and clean. Boils big pot of water in like 2+ minutes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just beware of non-constant heat

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be careful with the very low settings. It’s not a “constant” heat. When it spikes up to keep same temperature, your butter will explode. Yes, super-low heat is not constant.

    I would recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hi Chris, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. Our ExtraLow® feature included with the SGSXP365TS provides a wide range of temperature control. It cycles the burners on and off to maintain a very low temperature. Perfect for simmering delicate sauces or keeping food warm without scorching or stirring. If you have any questions or concerns about this feature, please contact Thermador Customer Care at 1-800-735-4328. We are here to assist you and address any product questions you may have. Thank you. thermador

  • Pros mentioned:
    Burner performance

    Rated 5 out of 5 stars

    Great Cooktop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really nice cook top! The design of the burners distributes heat evenly. The extra low feature is great for keeping food warm and simmering without burning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gem of stoves

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stove. The star burners are doing very well. Slowest cooking option on two burners is helpful. We are quite happy with the stove.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of cleaning

    Rated 5 out of 5 stars

    Fantastic Cooktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a person who cooks all my meals, this cooktop is fantastic! Adjustable low heat cooks your food evenly and your sauces simmer without burning. Cleanup has been easy with a Norwex cloth and water.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cooktop, name brand at a reasonable price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are replacing a current Thermador cooktop with this updated one. We wanted to go with this same brand that we have grown to love and trust. I'll have to say that I shopped around at many stores and showrooms, and looked at several brands. For the money, this Thermador is a great value because Pacific Sales has great service and prices. I am happy to have this, it is a bit larger and much better. There is nothing like cooking with gas and this makes it such a pleasure.

    I would recommend this to a friend
  • Pros mentioned:
    Burner performance

    Rated 5 out of 5 stars

    Get this appliance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this appliance; easy to use, even heating and especially love the slow setting. No stirring frequently needed.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the ne of the best and high end product, wow very nice quality and top of the line product

    I would recommend this to a friend
  • Pros mentioned:
    Burner performance

    Rated 3 out of 5 stars

    Still waiting

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited 4 months and was delivered defective. Still had to install it since replacement would take another 3 months. Still waiting for parts to try to repair for the meantime. Besides the igniter continued ticking and waiting for parts, the cooktop looks great and performs well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cooktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we love the product, however the install team installed gas line now we can not shut the drawer all the way

    I would recommend this to a friend
  • Pros mentioned:
    Burner performance

    Rated 5 out of 5 stars

    Great Appliance - and it was in stock!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second Thermador cooktop. Wonderful appliances. The two burners with ExtraLow are especially useful!

    I would recommend this to a friend
  • Pros mentioned:
    Burner performance

    Rated 5 out of 5 stars

    Excellent stovetop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent stovetop, creative idea for star shaped burners. Love the Thermador brand!

    I would recommend this to a friend
  • Pros mentioned:
    Burner performance

    Rated 5 out of 5 stars

    Excellent cooktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic cooktop. The star burner design works well and the dimmer function is way better than expected. Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of cleaning

    Rated 5 out of 5 stars

    Good quality product and good service.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really good . I’m happy with stovetop. Easy to clean and everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stove top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent configuration. Heats much faster than our old unit. Like the simmer feature. Top notch product.

    I would recommend this to a friend