Customer Ratings & Reviews
- Model:
- PO301W
- SKU:
- 6292476
to a friend
Poor quality and bad experience all around
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New oven didn't work even once. It preheats to set temperature and fails with error code E6100. Calls to customer service have holds in excess of 45 minutes. We opened a ticket online and the service tech showed up today empty handed (no parts) though he was aware of the problem. There wasn't an iota of concern for the customer's dysfunctional kitchen. He scheduled yet another appointment after 2 weeks to come replace the fan. We bought Thermador appliance set for our new kitchen based on looks as functional units aren't available in stores - what a mistake! Microwave was dead on arrival and we had to wait for 2 more months to get a replacement, so missed the return window. We would have gladly returned this whole Thermador mess. I wrote a detailed review for the microwave. It is a disaster in disguise, takes 5 clicks to run it for just 30 seconds. Customer service spent 40 minutes on the phone reading the operational instructions to determine that it is working as designed but failed to understand that it was designed poorly to begin with. They wouldn't take a request to communicate the customer challenge to their product team. The dishwasher works but doesn't dry dishes even in the highest heat setting. We are using a towel to blot the cups before picking up. Their stove is the only appliance worth buying. Hope you do your research and try the appliance somewhere before making the big decision. We can't recommend Thermador to anyone, for the poor quality experienced all around. This expensive mistake took the joy out of finishing our new kitchen.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello, thank you for your review. We apologize for any inconvenience you may have experienced and we appreciate your feedback. We understand that you are currently in contact with our service team to address the issue. Although our Customer Support team may not be able to change the programming of the microwave over the phone, please be assured that your concerns will be shared with our product development teams. We value your input and strive to improve our products and services based on customer feedback.
Design Flaw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jury is still out. Looks like a major design flaw. After first use the glass oven door became cloudy. It appears the double pane glass is open at the bottom which allows dirt/dust/flour to get between the layers. No way to clean it. This is totally unacceptable for a “high end” very expensive product. Have called Thermador (Best Buy customer service was lacking to say the least) and they are supposedly sending someone to investigate.
No, I would not recommend this to a friend2 Day Old New Oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks GREAT in our kitchen We have usd it twice to reheat a left over casserole. Excited to learn more about the oven's features ...
I would recommend this to a friendFantastic features and good looks.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a really nice looking oven with great features. The fast preheat feature is great and even better when linked with the app. This takes baking to a new level for me when the oven pings my phone to let me know the preheat is done or pings me to tell me that the cooking is done. I haven't had an issue with the glass clouding up like a previous review. I've used it pretty much almost every day since it's the only appliance that's been delivered because of supply chain issues. I'm looking forward to getting my Thermador range soon, if the delivery estimation is accurate.
I would recommend this to a friendOven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent roomy oven with many options. Nice big viewing window and the interior lighting is excellent.
I would recommend this to a friendOwner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display on front microwave goes off after 40 minutes and light goes off it’s triple never recommended Thermador microwave
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello MohamadE, Please accept our apologies if you are experiencing problems with your microwave. There is a possibility that this may be the energy saving mode, which dims the display. Feel free to contact our Customer Support team at 1-800-735-4328 if you believe there is a service issue. Thank you very much.
So Far So Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functionally perfect and conveniently easy to operate thus far. Good craftsmanship.
I would recommend this to a friend
