Customer Ratings & Reviews

First off, I must say I like vacuum cleaners. I have 3000 sq. ft. of carpet and 1000 sq. ft. of hardwood floors in my house on 3 levels. I have a number of cleaners from lightweight lift-aways to large uprights. I wanted something that I could have that would be lightweight and easy to move from one level to another but would perform at a very high level. This stick vacuum did not disappoint. The S12 is very lightweight and the performance and suction is outstanding. I actually vacuumed my house 3 days in a row as this vacuum is a blast to use. There are some great features you don't see in other stick vacuums. First of all the digital readout that let's you know the status of the battery and if there are any issues with the unit. Unlike other stick vacs that only adjust the suction based on whether you are on hardwood or carpet the S12 adjusts based on how much dirt it encounters and the digital readout goes from Blue to Red to let you know what it is seeing and adjusts accordingly. There is also an option to connect to their app however I did not see a need for this. There is an option to manually adjust the suction by way of a slider on the handle that works very well however I just left it in manual mode as this seemed to work perfect. The build quality of the unit is excellent. All of the components and attachments click firmly into place and lock. Speaking of attachments, it has a ton of them. Almost any kind of attachment you can think of for any type of job. The two attachments that I found most useful are the powered pet brush and the filter cleaner. The small powered attachment is so convenient for cleaning stairs of which I have a lot and this attachment does an excellent job. The filter cleaner is a really cool feature as it allows you to remove a dirty filter and spin clean it after installing a second filter that is provided. The other attachments are great but pretty self explanatory like cleaning sofas, drapes, etc. I really like the fact the vacuum can be laid pretty much flat for getting under the bed and other lower items in the room. Again unlike other stick vacs this one comes with 2 batteries and depending on how much dirt it encounters can last a good while. They claim 50 minutes although I found this a little optimistic. Having said that I was able to clean the entire house with one battery and still had some charge left. The unit also includes a mount which allows you to charge a battery in the unit and the second battery in the mount at the same time as well as hold a number of the more commonly used attachments. Very well thought out. If there was one thing that would make it even better is if the dust cannister was a little larger. It is on the small size and I have to empty it several times while cleaning but I suppose increasing the size would make the vacuum heavier or unbalanced so the trade off to have to empty it more often is probably worth it. Well this was certainly one of my longest reviews but there is simply no way to cover all the features and benefits of this vacuum in a short review. I absolutely can't say enough good things about this product and would highly recommend it to anyone considering a stick vac especially with the new lower price that it is being offered at now. Enjoy and take care.

I'm still ambivalent about this vacuum - I had high expectations based on various reviews and it hasn't lived up to them. Overall it's nicely designed but the build quality feels cheaper than the Dyson I replaced with it, particularly the moving parts in the cleaning head. It does pick up fine dirt very well, particularly from low pile carpet/rugs. The collection bin is small and awkward to open & close, enough so that I've dumped a pile of dust all over the floor a couple of times already. I really liked the fact that it came with 2 batteries. The removable "prefilter" gets dirty very quickly - they recommend cleaning it monthly but I think it's necessary to do it much more often, almost every time I vacuum. The prefilter cleaning device is silly/unnecessary - it just sucks the dust out of the dirty filter into a clean one! Seems much better to just wash/dry the dirty one. I thought the front lights were a gimmick but now I like having them - helps to see where the dirt is in poorly lit hallways/under furniture, etc. The charging station is pretty solid but doesn't have space for all of the attachments. I wish it had come with the soft brush/hard floor head, which I just purchased for an additional large sum from Tineco since my floors are mostly hardwood and the multi-purpose head is not great on those surfaces. I will reassess the S12 once I try that. Overall I'd say 3.5 for now