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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 534 reviews

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75%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the ease of use, screen size, and accuracy of the GO 60 S 6" GPS. Many appreciate the inclusion of traffic updates and find the device to be a good value for the price. However, some users reported issues with the volume being too low and experienced challenges with the software. A few also mentioned that the response time could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 534 reviews
  • Rated 5 out of 5 stars

    Great Item to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not have a smart phone or Onstar so it is is a really great item to have to get around all of the "Construction" Zones. Like that it actually tells you the street to turn on not just turn right now

    I would recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Hey there! Thanks for the feedback, we are glad you like it! Cheers, Chelsea at TomTom TomTomInc.

  • Rated 3 out of 5 stars

    good price for what it does.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for what it is, just don't like the touch screen. Seems like you have to use more pressure when touching the screen to get what you need to show up.

    No, I would not recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Hi chong1, Thank you for your feedback. I’m sorry to read that your expectations have not been entirely met. I’d like to help improve your experience by telling you a bit about the technology of the screen. The GO 60, as well as the GO 40 and 50, has a resistive screen. Resistive technology senses pressure, which means that the screen of your GO 60 is actually intended to be pressed harder than you might be used to from other devices that have a capacitive screen. The TomTom Go x00 and x000 ranges have a capacitive screen and thus don’t rely on pressure, but use a different technology.TomTomInc.

  • Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the graphics on this navigation. This device doesnt wait the last minute to tell you when to make your turns. It gives you enough notice so you can get in the right lane.

    I would recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Hey! Thank you so much for your review! The advance lane guidance certainly comes handy, we are happy you find it handy as well. -Sophia @ TomTom TomTomInc.

  • Rated 3 out of 5 stars

    Good but not the best GPS for the price!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does all the things as mentioned but not fast enough at times! You do need a phone to get current traffic updates.

    I would recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Hi there Harry! Thanks for leaving a review. but you have mentioned the device is a little slow, which is super sad to hear. Is this the software or GPS that is slow? As either way I'm sure we can get it sorted out for you. You can either ring (877-757-7137, Monday to Friday: 9 -8 Saturday: 10- 6) or drop us an email ([email protected]). Let us know! Cheers, Sam at TomTom. TomTomInc.

  • Rated 5 out of 5 stars

    this GPS has Red Light Camera Alerts

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this for the Red Light Camera Alerts. as you approach an intersection it says Red Light Camera to warn you so you dont get a ticket. it pays for itself!

    I would recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Hey there, thanks for the great review! We're happy to hear you like the GO 60 S and its features. Let us know if you ever have any questions. Cheers, Hanna at TomTom TomTomInc.

  • Rated 5 out of 5 stars

    Meets my needs perfectly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My job requires me to travel to many locations in different cities I wasn't familiar with. This Tom Tom has made my work day a little less stressful.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Really was hoping this gps was great!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this once about a year ago ,worked great til now it kept freezing and taking way too long to find itself. So I took it back and got another one to give it another try cause it lasted that long. Same issue but brightness wasn't working and you could barely here it talking. I gather the update or newer version of this changed. I took it back and now happier with Garmin.

    No, I would not recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      That certainly doesn’t sound normal. We’re really sorry it’s affected your experience with our product. A lot of what your describing like the volume, freezing and brightness definitely do not sounds typical of the product as a whole. Huge apologies for any trouble it caused you. For anyone that might be reading this and it sounds familiar please do not hesitate to get in contact with us here [email protected] and we’d be more than happy to help out. Cheers, Sam at TomTom. TomTomInc.

  • Rated 5 out of 5 stars

    TomTom Go 60s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Device , I really Love It. gets me through very complex intersections in NY, NJ & PA. Free Lifetime US and Canada and Mexico Map Updates.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok GPS. Sometimes after you enter a address redirects to a new address and we have to reset! When works is fine.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A GREAT Device!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this mainly to help my mother get around because she's getting older. We love it and absolutely recommend it to anyone looking for a GPS device.

    I would recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Hey! We are super thrilled to hear you recommend our products, we really appreciate it! Thank you for your review! -Sophia @ TomTom TomTomInc.

  • Rated 5 out of 5 stars

    Excellent GPS simple for beginners

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it I think it 's amazing. My husband and I find it great because we are senior citizens not really electronic people price not that bad.

    I would recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Hey! We are super thrilled to hear that you find it easy to use and that you guys find it amazing. Thank you for your lovely review. -Sophia @ TomTom TomTomInc.

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Software

    Rated 2 out of 5 stars

    TomTom 60S GPS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a dedicated GPS because of my job being in public service, so I purchased a TomTom. The Pro's - I loved the interface, map software was excellent; extremely easy to use and navigate. I read reviews of the screen not being responsive, It worked great for me. The Con's - everything was great until I tried to update and register the GPS. First I downloaded TomTom myDrive Connect, easy to navigate, and user friendly. I established an account, it took nearly 4 hours to link my device to the account after a couple of hours trouble shooting to get MyDrive Connect to recognize the GPS device. Halfway through the update, you get a message that says "update interrupted." Then the device has no maps because the loaded maps have been removed during the update. After referencing support and other reviews I gave up 6 hours later. I returned the first unit, and had an identical experience with the second. I believe the problem is the software, not the device. What good is lifetime map updates if you can't download any maps. So if you don't plan on registering or updating your GPS, you will like this product. But with today's computer technology, this should not be an issue. Also, you can only link one device to an account, so if you have 2 devices, you have to have 2 different accounts. The achilles heal of TomTom is their software and ability to update their devices over the internet for end users. Now I own a Garmin NUVI 2689 and I couldn't be happier. Not one problem, although I prefer TomTom's maps better. TomTom expresses concern on Best Buy reviews, but its a different experience when you communicate with customer support when you are troubleshooting. I gave it 2 stars because I really liked the device short of the software.

    No, I would not recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Hi there,
      Thank you for the detailed review - we appreciate your feedback. We'd like to assist you with the software issue and map update. If you are willing, please send an email to [email protected] with your customer support incident number so we can reach out directly. TomTomInc.

  • Rated 3 out of 5 stars

    Still in box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box saw it was a little too big, so I've not used it! Too late to take back so I will get around using it soon

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the price

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this GPS based on the description that will give traffic updates, it only updates traffic on your phone. It never syncs up with phone or comes out of sync every few minutes. Long story short, I returned it, spent a little more money and bought a garmin and that GPS world perfect.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gets you where you want to go, every time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Go60 for a long time. Then I purchased the Go60s. Much better. It is bright and contrasty and works quickly. My favorite GPS.

    I would recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Glad to hear it! We think we rock too ;) Thanks for the amazing review and let us know if you ever need anything. Cheers, Sam at TomTom. TomTomInc.

  • Rated 2 out of 5 stars

    Too dim, too much effort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit takes a lot to get it to come on and then it is hard to see during the day. The voice feature is difficult to make work and defaults to no voice. Getting the address input should be easier and faster. This is a product used in a vehicle and even though the vehicle is stopped during input, I shouldn't have to be stopped that lng.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Finding it difficult to get it to function

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably good for some one who is tech savvy, but I am not and need something more simple

    No, I would not recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Sorry to hear that, Chick. We purposely don't include user manuals in the box as we often release updates and new features. Instead we update an online PDF, here's the link: http://bit.ly/1XMmHWt . I hope this helps! If you need anything else, let us know. You can either ring (877-757-7137, Monday to Friday: 9 -8 Saturday: 10- 6) or drop us an email ([email protected]). Cheers, Sam at TomTom. TomTomInc.

  • Rated 5 out of 5 stars

    Reliable Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tom Tom is a very reliable product and I have never had any issues with their products. The map updates are easy to obtain and install.

    I would recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Hi Jbravo! We're pretty smug to hear you've never had any issue and you finding the maps easy to update. If you ever need anything, please do let me know. Cheers, Sam at TomTom. TomTomInc.

  • Pros mentioned:
    Traffic updates

    Rated 1 out of 5 stars

    Returned TomTom for more user friendly brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned TomTom for more user friendly brand. I have an older TomTom and it was great and easy to use. Other brand was a little more expensive, but much more user friendly and still had lifetime maps and traffic (traffic did not require cell phone use to access).

    No, I would not recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Hey there! We are sorry to hear that you were unhappy with your device. Unfortunately, the only way to access live traffic with the GO 60 series is to attach the device to your phone. We do apologize if this was not easy for you to use. Anyone who is reading this review and is experiencing issues, we would be more than happy to help sort them out! Please reach out to our customer service department with any problems or queries: http://bit.ly/1rg3i3z. Cheers, Chelsea at TomTom TomTomInc.

  • Rated 5 out of 5 stars

    Excellent GPS for explorer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed this GPS on my trip from NJ to Canada. The directions, reroute, and trip advisories were right on point and very accurate.

    I would recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Hey! That's awesome, we hope your new GO 60 directs you through many more adventures and trips!. -Sophia @ TomTom TomTomInc.

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