Customer Ratings & Reviews
- Model:
- 1EN5.052.08
- SKU:
- 8767026
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers praise the VIA 1515M 5" GPS for its ease of use, accurate GPS navigation, and lifetime map updates. Many appreciate the screen size and find the device to be a good value for the price. While some users noted that the battery life could be improved and the volume could be higher, the positive feedback on navigation and features outweighs these minor drawbacks.
This summary was generated by AI based on customer reviews.
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay; but not great. Not sure what changed in the latest versions; but I started using apps on my phone. Thanks
No, I would not recommend this to a frienddid what it had to do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was ok, kept going back to main screen, not good when drivingin a new state, city, on a busy highway in the pouring rain
I would recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi there happycat. I'm really sorry to hear your device kept switching back to the menu screen. This really isn't how we expect ti to perform, especially when your on a busy highway. It sounds like there is a bit of a software problem.
However, don't despair, there's a few things I can suggest. Have you tried installing any software updates at all?
If you have but it still hasn't improved, try a factory reset: Menu > Settings > System > Reset
If it still doesn't improve, you can try this full reset: http://bit.ly/2mb4RPt
Either way do keep in contact and let us know how you got on. We can also help out with any other questions you might have. Cheers, Sam at TomTom.
Confusing Product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a fan of the Tom Tom...too confusing. Brought it back with no problem and bought a Garmin....now that is a great GPS!
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi Rozita17,
We are sorry to hear that the TomTom Via 1515 was not to your liking and that you have decided to return it. We hope that you are happy with the new device you purchased.
For the sake of other customers – if you encounter any difficulties please do not hesitate to contact us. Our agents are happy to assist. You can contact us on direct line 866 486 6866 or via the following page http://bit.ly/1Rk5Yp3.
cant load maps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got for my daughter for work she can't load the maps from Internet ch into this has been a problem for this model
No, I would not recommend this to a friendWorks OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product works OK . Every once in a while it spins you around in circles and sometimes looses the signal
No, I would not recommend this to a friendDid not work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called TomTom. They said it's defective, and to either return or exchange it. I returned it.
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi Elaine.
I'm sorry you received a defective item. Due to the nature of this issue, would you consider amending or removing this 1 star review?
The faulty device you received is not a true reflection of our product, hence why we were happy to refund or exchange it!
Cheers,
- Cameron at TomTom
Expected more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After good review, I kind of expected better performance. Often times took 10 minutes to find a signal.
No, I would not recommend this to a frienditem did not work and was returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.item did not work so we returned it and exchanged for another brand
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .We're sorry to read that you decided to return the device as we are working on various improvements to the VIA 1515M. If you are willing, could you please send us an email at [email protected] with more detail on what went wrong with your device?
Decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer to have a voice activated gps. I decided to return it for this purpose only.
I would recommend this to a friendVery Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit died within three days. Took it back and Bestbuy exchanged the unit no problem!
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hey there!
I am really sorry to see that you had to take your device back :( - I hope you exchanged it for another tomtom and that everything is in working order.
Have a great day!
Reiss @ TomTom
GPS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This GPS was ok. The input plugin was swallowed out and couldn't be fixed
I would recommend this to a friendgps caused problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this item in bestbuy during thanksgiving. i returned it since it did not work as expected
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hello,
We apologize for your experience with the VIA 1515M. We're always looking into ways to improve our devices. If you are willing, please send an email to inbox.reviews@tomtom with your feedback so we can make the proper enhancements.
Very Very Basic Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This GPS unit does the very basics. It will get you there. But if you want to zoom out on the map or if you want to see details on the map (like what you might do with Google maps), forget it. The visual map functionality is so bad as to be useless. I had a very basic 2009 Garmin that had much better visual mapping capability.
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi there, it is possible to zoom in and out fo the map and move around. Simply use the '+' and '-' symbol on the right hand side. also drag your finger across the screen to move around the map.
Ok product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why, but this product simply stopped working in the first few weeks that I had it. Best Buy was kind enough to swap it out, but it makes me wonder how well these are built. May have been a one-off, but haven't had the new one long enough to say. As far as its functionality, I would say that it's pretty standard.
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi Kash92, Really sorry to see that you had that issue with your first unit. Its hard to say why it failed since we can't test any theories on it now, but the initial suspicion would be that the operating software encountered a problem and needed to be reset. Should you ever see anything similar on your current device try this: Connect the TomTom to a power supply and then hold the On/Off button down until you hear a Drumroll sound from the device. This can take 15-45 seconds, you should let go as soon as the drumroll starts. Doing this fully reboots the operating software, and having the unit connected to power rules out any complications from a flat battery. In almost all cases this will return any TomTom to full working order.
Best, Patrick @ TomTom
TomTom so user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd TomTom. Love the brand. very user friendly features. Easy to navigate screens. I hate that the updates have taken over 8 hours on my broadband wifi to download/install....Tedious!
No, I would not recommend this to a friendBad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had for one week and the device will not keep a signal from the satellite
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi there,
Please update your device - this will ensure it has the latest GPS fix installed, allowing the device to find a GPS signal. This will also ensure you're travelling on the latest map. You can do this in the MyDrive Connect software on your computer, available here:
https://us.support.tomtom.com/app/getstarted/p/2780
I hope that helps,
- Cameron at TomTom
gps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is an ok gps. i like the brand and have had one similiar to this in the past.
I would recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi there Shelly.
I am glad to hear that you are liking our products. However, we would like to change your 'ok' GPS experience into a 'great' one! Is there anything specific that we can help you with in regards to this TomTom?
If so, you can give our support team a call on 877-757-7137 Monday - Friday: 9:00 a.m. to 8:00 p.m. EST. We will be happy to help you get the most out of the device.
Cheers & happy driving,
- Cameron at TomTom
Good GPS for the price,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The GPS works well for the price. I would have liked to get a voice activated version.
I would recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hey Bobson! Thank you so much for you review. Your VIA does include voice instructions if that's what you mean but in any case if you have any questions please do not hesitate to give us a shout. 877-757-7137
Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
Saturday: 10:00 a.m. to 6:00 p.m. EST. Cheers! -Sophia @ TomTom
Terrible purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a terrible purchase! It never worked! I would never recommend this product to anyone!
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi Cguitreau,
I am sorry to read that the TomTom VIA 1515M was not able to meet your expectations. Based on your review I cannot pinpoint what exactly was not to your liking hence I would like to suggest that you contact our Customer Care Department. Our agents can take a closer look at the issues you encountered and assist you if necessary. You can reach us on direct line 866-486-6866 or via the following page http://bit.ly/1Ndi4Qg.
put me in a ditch once instead of costco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.put me in a ditch once instead of costco use your phone
No, I would not recommend this to a friend