Customer Ratings & Reviews
- Model:
- 1EN5.052.08
- SKU:
- 8767026
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers praise the VIA 1515M 5" GPS for its ease of use, accurate GPS navigation, and lifetime map updates. Many appreciate the screen size and find the device to be a good value for the price. While some users noted that the battery life could be improved and the volume could be higher, the positive feedback on navigation and features outweighs these minor drawbacks.
This summary was generated by AI based on customer reviews.
i returned the producta
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after printing off 98 pages of instructions I could still not operate the unit. a visit to the geek squad did not help and I was told the unit seemed to be messing up and was given the chance to exchange the unit for a new on, I declined..an initial call to tom tom was helpful but did on downloading maps .
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi Sputzo!
We’re really sorry you returned your VIA 1515. We certainly don’t want you to find the device hard to use, we design them to make your like easier, not harder. If you ever do choose to use our products again, we’d be more than happy to talk to you over the phone or even send you some specific written instructions to guide you through. I’m sorry we weren’t able to win you over on this occasion. You know where we are if you ever need us.
Cheers.
No Traffic Error in Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was pwned for about 30 minutes. Went to Best Buy, asked for the model with traffic and was sold the model without it. Never used it, Nav systems without traffic are pretty useless for someone who knows how to get where they are going but doesn't have ESP when it comes to where the traffic issues are.
No, I would not recommend this to a friendCant seem to get this to work properly and no help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a BAD Purchase I made at Best Buy! By the time I was using my TomTom it was past the Best Buy guarantee. I cant seem to get much help from TomTom. I paid close to $100 for this and feel like I wasted all that money. I have only had it about 3/4 months and only used it 3 times.
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Sorry to hear that, MsTrish. Certainly not the first impression we are after!We'd like to know a bit more about whats causing this not to work for you but we'd be happy to help. You can either ring (877-757-7137, Monday to Friday: 9 -8 Saturday: 10- 6) or drop us an email ([email protected]).Cheers, Sam at TomTom
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it because I thought it would catch gps signal in areas where phone signal would not work ,however this was the opposite ! I ended up using my phone all the time for directions because it caught gps and loaded faster . Input and set up instructions were not very user friendly .
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi Patty. Thanks for leaving us review, but we’re sorry to hear the GPS wasn’t up to scratch. This really doesn’t sound typical of our products and you were right, GPS works differently to phone signal and we don’t expect it to continually drop. Sometimes if your device has been in storage for a long time it may find it difficult to locate the satellites but, after a quick update normally that should be straightened out. Have you tried updating at all? If you have and it’s still not working, we can always have a look at this with you. Either drop us a call or you can send us an email to: [email protected]. I’m sure we can get this sorted out. We will also have the chance to go over some set up with you and find you a handy user guide. Cheers, Sam from TomTom.
Great gps. Not for trucks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great GPS but very disappointed because advertised as truck car GPS but it's a car Gps. I bought it because I drive 18 wheelers. Wanted to return and buy truck gps but realized it was day 16 and could not. If I can get credit. Will purchase truck gps.
No, I would not recommend this to a friendDon't Buy!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product!! I used it in Mexico & took me to the wrong places and did not route me to some addresses that I entered so it made up an address that was way off. If you are going to use it for out of the country I used my cell phone instead...
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi there Melissa, We are so sorry to hear about the problems the mapping caused on your trip to Mexico. This really isn't the kind of experience we'd want you to be having. There may be something that we need to have a look at on your device to get this sorted. I'd really advise getting in contact with us at your convenience. You can either ring (877-757-7137, Monday to Friday: 9 -8 Saturday: 10- 6) or drop us an email ([email protected]). Cheers, Sam at TomTom.
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went with Garmin after the massive Tom Tom failure ,this was by far the worst GPS I have ever used and will say far away from any and all Tom toms due to how crappy this unit is
No, I would not recommend this to a friendDidn't get the P. in G.P.S!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It started working properly in the beginning. Then all of a sudden I wasn't being position, it was telling me I was somewhere else. Tried updating but nothing had to return. Hope your experience is better than mine .
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hello there, thanks for taking the time to review our VIA 1515M, however we're sad to hear the device hadn't functioned properly. Normally an update should help, but otherwise it might need either a full reset or repair, because the device should always be able to find the location. We're really sorry about the experience you had with this device. Let us know if you have any questions. Cheers, Hanna at TomTom
- Pros mentioned:Map updates
Excellent GPS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent maps. Voice instructions very informative so you don't have to looks at GPS screen. Great lane guidance. Updating maps is fairly quick (on my computer the total time for the 3.5gb download and install was less than two hours). This unit has 4gb of internal memory so their is sufficient room for newer maps.
I would recommend this to a friend Very poor product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even with current download could not locate a highway that had been open for 18 months or longer. It would send me to a road that was miles away when I was only 2 miles from a major highway. Terrible GPS
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi Beachbaby, sorry to see you had issues with the accuracy of the map on your Via 1515M.
If you e-mail details of the location to us at [email protected] we'll file a report about it for you.
Patrick @ TomTom
Lost signal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just used it for the first time on a weekend trip. Kept loosing signal so we had to use cell phone and our data instead. Most of the time was on an interstate with a little driving in a city. Very disappointed.
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .We're sorry to hear about your experience with your TomTom Spark, if you are still having issues please contact our customer support team at 1 866 486 6866.
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hard to understand .It doesn't give right direction many times made mistakes I return it. The good things about it came with nice cover, fast update and long wire to attach to your computer.
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hello,
I am sorry to read about your frustrating experience. If you still have your device, and are willing, I would like you to contact us at [email protected] or 866-486-6866 and an experienced agent will assist you.
Thanks,
TomTom Community Manager
bad printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to take it back and told me to contact HP on the internet HP wanted to charge me $26.00 to chat with them on the internet. Will not use Best Buy as they were of no help
No, I would not recommend this to a friendStinks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This GPS didn't work for me I end up using my cell which I was trying to avoid using. Didn't provide me with the address I was going to. What's the point?
No, I would not recommend this to a friendDon’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy just use your google maps on your phone or the Waze app. Total waste of money and time!
No, I would not recommend this to a friend- Pros mentioned:Ease of useCons mentioned:Battery life
Great for its money but....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont get me wrong, I've had alot of cars with navigation systems but each is operated differently and to be honest you just have to get used to it. This GPS is great for what its worth to be honest. Battery isnt that good and screen is little slow in response. I always make typing mistakes when i try to type on it... just because it is very slow when reading my typing. Overall, i like it!! Oh the best part is that it comes with mounting accessories! :)
I would recommend this to a friend TOMTOM GPS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst GPS ever. not working , tried to fix it online , no success.
No, I would not recommend this to a friendNot good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to use, keeps turning off to hard to enter address to get it start
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi Jfko, thanks for taking the time to leave us a review. However we’re gutted to hear your not able to use the VIA to the best of its ability. You can hardly make use if it is turning off on its own. We have to admit it sounds like there might be hardware fault causing all the drama. When shutting down, does it display a battery symbol or does the screen just go black? As this will help us determine what’s going wrong. Either way, as this sounds like a hardware fault I would advise contacting BestBuy if you are under your 30 days guarantee for a replacment. If you are outside of your 30 days, please contact us here: [email protected]. We would be more than happy to try some troubleshooting or book in a repair if necessary. We’re really sorry for the trouble. Cheers, Sam from TomTom.
I don't like this item at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to Mexico and it didn't work, it supposed to work but n
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi Dni21. We’re really sorry your device wasn’t working in Mexico. We are very curious to find out exactly why. As the product has Mexican maps installed. Was the device not finding GPS signal, or not finding destinations? We’d be very happy to work together with you on this, so that if you have another trip to Mexico or you have trouble in day-to-day use, we can permanently put a stop to it. Either respond to post or you can email us here: [email protected]. Cheers
Didn't like it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kept losing signal! The GPS on my phone worked better!
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .We apologize for the experience you are having with your VIA 1515M, we ask you to please call our customer support team at 1 866 486 6866 to have it resolved.