Customer Ratings & Reviews

This is a great plan. We live 40 miles from nearest BB computer store and this service has solved all kinds of problems for us remotely. When we do need to bring our computer in, we make an appointment and often the Geek Squad has solved the problem right there. Very helpful and knowledgeable.

Total Tech Support has been very valuable for us. For example, it helped us get our Sony Vaio laptop, which was not working correctly, working again and upgraded to Windows 10. Also, when our desktop computer had a hard drive crash, Total Tech Support helped us recover data and transfer it to our new computer.

Since I am now retired, I don't have an IT department to help me with my questions/problems. I have called Tech Support numerous times. I have never been made to feel foolish or inept. I am a senior citizen and cannot easily perform the tasks. But each rep was very patient and easy to understand. And they made sure I was satisfied with the outcome.

If you don’t have total tech then you don’t know what you’re missing anything that goes wrong in your home as far as electronically is covered. They’ll have a Geek Squad guy come out to your house explain it to you fix it and show you all the things that you didn’t even know that you can do on your electronic device.

I know I can rely on the service I get from Best Buy. all my devices are covered and I have the security of knowing my questions will be answered. If I have any issues with anything I can make a phone call and know my questions will be answered. I did reach out once so far and am more than satisfied with the response Well worth the money

Thank goodness for a Totaltech and the Geek Squad! Tune ups keep my computer running well, and I can count on getting problems fixed, sometimes while I wait and sometimes leaving my laptop for a more thorough repair.

I paid for my membership with the install of a 65" TV as well as two outdoor security cameras. Technicians are knowledgeable, fast, and present professional and clean. Will use again for some additional work I have planned for the home office. One nitpick: The renewal happened without a heads-up, so that was a little annoying, getting charged $199. But I set a calendar reminder to review the day before it's set to renew in 2021 -- so that problem is solved!

The best buy total tech support is a very good choice . At first I was reluctant, didn't think I would realize the value. But this year I have saved much with free deliveries for washer/dryer purchase,lg. screen tv purchase and hook up,trouble shooting.It,s saved me moch grief'

Tech support came to our home and quickly discovered a cable connection fault that caused sound to lag a little behind the picture on cable airing. Also, can't say enough about the quality of Total Tech that keeps our computer running flawlessly.

Love this service! It is so nice to have the tech support at my fingertips and able to get help at home if need be. Love that they have upgraded the program so I am not paying for someone to come out to the house all the time. Highly recommend getting this service if you are not technically astute

The plan pays for it self I got. my fair share from them They are restore an old tower the password was forgotten Roches made a home in it the rapped up in plastic gave it back so I could get it profession cleaned. I have not returned yet but I know I will be satisfied. Their professionalisms and knollage is outstanding if they have time

When a family has many electronics products in their homes. It is necessary to get a good service in order to fix their accessories. so I decide to buy a good service of Total Tech Support powered by Geek Squad. I called this team many times and they helped me with my problems. Thanks Geek Squad Team.

This protection plan has been invaluable. I have had it for many of years can use it for my devices and my children’s. This has saved me so much and having to replace items when I can get it repaired instead.

Have been a member for 3+ years. Very handy service. But you can no longer just bring in your device; you must make an appointment, which is not always handy. Plan to have your device there for at least 7 days. You also save money on any extended warranties, or home service, which is helpful.

I’ve been a member with Best Buy for about 2 years already since I purchased my new home and it’s be super convenient for me since everything I had to install was new. It’s either free or 20 percent off! Plus you get extras depending on the item you purchase.

Being involved with the Geek Squad has been a consistently positive experience! Geek Squad employees have been patient and cordial with me each time I have requested their services. Total Tech Support is a bargain that covers all my electronics. I highly recommend this service!

At first, I thought this was too pricey an investment, but each year I have problems that the Geek Squad addresses with great speed and professionalism, including getting Alexa to work better and showing me how to connect devices, like my phone to my TV.

IT IS GREAT WHEN I CALL ON THE TEAM TECH SUPPORT FOR HELP WITH ISSUES THAT OCCUR, AND IT'S LIKE TALKING TO A TEAM MEMBER IS LIKE TALKING TO A FRIEND. THEY ARE KNOWLEDGABLE AND CAN RELATE TO THE PROBLEM AT HAND. THEY WON'T LEAVE UNTIL THE PROBLEM IS SOLVED, AND THAT'S ONE OF THE THINGS I LIKE ABOUT THE TEAM.

I bought this plan last year, and I just renewed. As for me, I do a lot of shopping at Best Buy, I get my Phones, TVs, Tablets, Appliances, and I do a lot of upgrades to my cars. I've definitely got my money worth, and I'll definitely keep using it. Plus, you can call and they will help you fix what ever electronics your having a issue with.

we would not be without the TOTAL TECH SUPPORT membership. I have had the Geek Squad support since 2008 and then took out membership for TOTAL TECH SUPPORT when told about it in 2016 With the Pandemic around now ,this SUPPORT has paid for it self over & over as you could get help when stores were closed