Customer Ratings & Reviews

They set up my Nest Doorbell, helped me in cutting the cord to my tv, and installed appliances I purchased there for a minimum cost. But the main value of total support was that I called about a glitch on my computer system and they hooked me up to my computer protection called Webroot over the phone, which I never installed, even though I got it free with my appliance purchases. They also helped me get rid of an annoying popup screen on my computer every time I signed into the internet. That service, for free, was worth it's weight in gold, and I decided to renew my total support for another year for free help with my computer.

We have never had an issue with total tech. They are there when we need them and they always fix the issue. We have very seldom had to have a total tech come out to the home. Love this as it saves time and money by not having to take the tower into Best Buy. Excellent Service

Originally I purchased this protection plan for my computer. I was not aware of all the options this plan offers. While doing some research I found many other services included in this plan, such as car stereo installation, backup camera installation etc. It saved me a lot of money. The only drawback is when it comes to having my computers fixed. Some times the only solution offered is to get a new laptop. The service plan would be better if it was a little more affordable.

We enjoy Total Tech Support. We have been members for a while and have used the computer support often. We recently purchased a new TV and your team was very professional and very knowledgeable installing a TV. I would recommend the team anytime. Bryce and Arnell were experts!!

over the years, I've used Geek Squad for many problems I incurred with my computer! The usage of tech support has always been most thorough in their assisting with the solving of my problems! They are quite dependable! I would always recommend having these professionals as a partner whenever you might run across problems with your systems! There's an old saying of never leave home without it, well, I'll never be caught without them!

I have always been one to decline any extended warranty or service when purchasing products. I purchased the total tech support in a effort to save cost associated with purchase and installation of home networking and security system. I could not be happier. The value of everything included in the bundle is superb! I have found myself using services I never considered in the past which have resulted in more proficient electronics and cheaper repairs!

Tech support through Geek Squad is 24/7 and absolutely indispensable. Well worth the price and has saved me so much grief over not having a resident techie in the house to resolve my computer issues. These fine people have worked online remotely to fix issues with multiple devices and are ALWAYS so professional & pleasant to work with. Pre-Covid, I used both the online & the store tech support, but now just the online service.

This is also one of the best purchases I have made I have had the tech support for years and whenever there is an issue with my computer I take it in and a great turn around with issues resolved. I have also had a tech come to my house and work on my computers there with an additional fee, but well worth it. The annual price you can't beat.

Total Tech Support means that all Geek Squad deliveries and set ups are free. In the past year I have had them do 2 TV delivery and set ups. 2 wall mounts including in wall cabling, 2 AVR set ups, and a half dozen extended warranties. So over $1000 in service at no charge over the annual Total Tech support membership

Being retired and no longer learning about the latest technology at work, I depend on Total Tech Support to keep my equipment up and running and to install and explain any new equipment I buy. They are professional but personable in responding to my requests for help.

This plan is must if you are purchasing electronics from Best Buy. This year, we upgraded our iPads and purchased new devices as well. We received the two year care warranty for each of these with no cost, which was really, really nice. The benefits are more than worth the annual subscription. This is a good deal!

Have had in my home installs, on line assistance with computer questions, in store assistance with computer and/or fitbit issues and every single time the knowledge, courtesy of associates and training given has been excellent. Each associate has been a good interpreter of my basic, ignorant questions to a tech level that I can understand and learn more at each happening. Best Buy Geek Maintenance is best value of any agreement I have ever had and they have assisted guests in my home also.

Do a lot of my own repairs and build my own computers so it was a bit of a surprise to my friends that I bought this service. They have tools that I do not. Fixed my laptop, quickly and for free. Put screen protectors on my smart watches, phones and tablets without the typical air bubbles at no charge. Always respectful and helpful. Next step is for them to come to the house and adjust the color on the TV and optimize the surround sound system. Recommend, even if you do a lot of your own stuff.

One of my laptops would not come up. I was desperate because I had not updated the other one and my Surface Computer doesn’t have a CD Drive. I took the Laptop in as a walk-in an The Geek Squad diagnosed the problem and fixed it. They replaced my hard drive and I had my Laptop back in 4 days. I’ve had the Total Tech Support for years and never used it on my Computers. Boy did learn a lesson. I will use it from now on.

Tech support not bad, but could use improvement. Better qualified home theatre tech service would be one area and the fixing laptop department could use some improvement. I had to fix the laptop they did for me because it wasn't done right. A kind of waste of time for me to bring it to them and not have it done right. The total tech support was great for having them come and install my tv's and equipment for me, but had to redue the sound calibration on my receiver to get good sound due the installer did not use the correct sound processing, but overall not bad.

Bought originally for a new computer so they transfer all my old data to my new one...has come in handy and usually friendly service besides one guy, don’t remember his name but likes to think he is in charge and when picking up my new computer had to end up making an appointment to pick it up even though no one was in line and had received and email stating it was ready to pick up! Happened last year way before the whole shut down issues going on now...

All I can say about Total Tech Support is "Don't go home without it". I have had problems with my laptop recently which would have cost a pretty penny to repair, but thank goodness for Total Tech Support I didnt have to come out of my pocket with any extra money. Plus the technical support I received from the Geek Squad technicians online and at an in-store location was EXCELLENT. I recommend Total Tech Support to everyone!!!

I am a senior and its not easy becoming a techy! I love that I can just make an appointment with the Geek Squad for a lesson on any troubles, any time, and they are ready to TEACH me so that I can communicate and take care of business! Thanks John at Tustin MARKETPLACE!!

I have always been pleased with the quality of service the Geek Squad provides especially for in home service. Agents have always been efficient, highly skilled, and friendly. I also have appreciated their expert advice re: my specific equipment needs.

For total technological morons, and even those that actually get technology, this is a great service! They have helped work out problems on cell phones, computers and networks. When buying a new computer, having the drive cloned to an ssd that replaced the hard drive, loading all software etc at no cost was worth every penny of the service contract. Highly recommend for peace of mind any time a tech issue comes up. Indispensable!!!!