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    • Brand Response

      TPLinkSupport 

      May 4, 2016

      Dear Jgalgo,

      We thank you for sharing your feedback regarding our product.

      The intermittent issues that you are unfortunately experiencing can be variable to several different factors such as line quality, distance and other appliances utilizing the same circuit.

      These symptoms, regrettably can be difficult to troubleshoot, especially with an unfamiliar product.

      At this time, our support team would greatly appreciate the opportunity to help address this concern.

      Please contact our 24/7 technical support team via the email address provided below so we may work with you on finding a resolution.

      We thank you again for your feedback and certainly hope this experience will not discourage you from checking out more of our great networking products in the future.

      Best Regards!
      TP-LINK Support Team
      866) 225-8139
      ussupportteam@tp-link.com